eBay

bigdeals.etc · ‎09-18-2019

Wondering if I could've done anything different to save myself. Buyer sends me a message giving me a heads up about the item they will purchase tomorrow morning. The next morning they purchase the clothing. 20 minutes later they message me to please ship out their order. This is followed by 4 more messages all within 10 minutes of the first message asking if I can ship it out.

I didn't see these messages until 30 minutes later. Her multiple messages weren't just copy/paste. They all had different verbiage telling me to please ship out the clothing. This raises a flag with me labeling the buyer as impatient... but it usually isn't enough for me to cancel or block. I respond that normally I send items out on the next day but will help the buyer this time and send it out same day. They thank me.

Apparently the item arrives to her in 1 day after they purchased it. Buyer messages me vaguely "Can I ask you a question? Does this look like royal blue?" I wasn't sure what she was referring to since there was no photo or listing linked to the message. So I asked her to specify what item was she talking about. She immediately files a SNAD return and messages "Does this look like royal blue to you or does this look like what u advertise? No it's doesn't. I will be leaving negative feedback." Apparently she's implying she received a different color than the Royal Blue advertised, and apparently her questions were all rhetorical.

I tell her to just return the item for a refund, apologized for any possible mistake and asked what color did she actually receive. Her response "I don't have any time for this you knew what color u sent me your advertisement is a lie I will send u back the [item] and I'm also going to be leaving a negative feedback on this"

So she refuses to tell me what color because she doesn't have the time?

alcoforever · ‎09-18-2019

Taking what you have written at face value, you were doomed from the start.

All you can do is stay professional and refund when you get the items back.

hollysfinds · ‎09-18-2019

I guess that there are some people left in the world

that still don't realize that monitors may show different colors.

If I were to buy a piece of clothing on line I would NOT

act like the world was coming to end if the color was slightly different

than what was shown on my computer, Sheesh !

bigdeals.etc · ‎09-18-2019

@hollysfinds wrote:
I guess that there are some people left in the world
that still don't realize that monitors may show different colors.
If I were to buy a piece of clothing on line I would NOT
act like the world was coming to end if the color was slightly different
than what was shown on my computer, Sheesh !

I agree. But maybe I accidentally sent them a Red or Black. I rarely make mistakes like that, but it's always possible. I have no idea since they buyer didn't want to tell me what color they received.

Generally I don't like people who beat around the bush like this (also commenting on their rhetorical questions tactic). Sometimes it's like pulling teeth trying to get actual information or what their issue is from them.

dtexley3 · ‎09-18-2019

For the next time, use the new "seller protections" to your advantage. When you get the flood of messages asking you to ship today, you can message the buyer that you don't do same day shipping so you are cancelling the order. Then cancel the order with "problem with buyer's address" ("eventually" we've been told there will a more appropriate reason added). Report the buyer for abuse, "asking for something not in the listing".

Since they've given us the ability to walk away from buyers like this, I would use it.

Member of the Grumpy Old Man crew

hawkwind5454 · ‎09-18-2019

Were there any red flags in her buyer feedback responses/replies? In my whole tenure of ebay, I have never been advised of a buyers future intentions of purchasing. With maybe the exception of payment related. What's the point of it? That, for ME would have been a flag, of some color... I realize it takes all kinds of people, but it has also been my experience, that if it walks like a duck....etc... Sadly, though...Unless you were to react on a knee-jerk, gut feeling, there was likely nothing you could have done to protect yourself from this nightmare. I'd be interested to know what (if) they return to you.

luckythewinner · ‎09-18-2019

@bigdeals.etc wrote:
But maybe I accidentally sent them a Red or Black. I rarely make mistakes like that, but it's always possible

If it is possible you made a mistake, then it is possible that it was preventable.

callahanmagic · ‎09-18-2019

"I tell her to just return the item for a refund, apologized for any possible mistake and asked what color did she actually receive. Her response "I don't have any time for this you knew what color u sent me your advertisement is a lie I will send u back the [item] and I'm also going to be leaving a negative feedback on this"

@bigdeals.etc

My 1st reaction is: "Wow!"

I'll be waiting with baited breath to see what this buyer will return.

IMHO, my wife has stopped shopping clothes for me.

Blue is blue to me ... no matter what shade of blue in whatever monitor.

I've checked on your listing sold ... my bet is the Yamaha garment that has 'Royal Blue' shade as an option ...

That is blue to me ... if I was to get it regardless ... that is blue to me - all good.

From those exchanges - seems like this particular buyer is all out to stick it to you regardless of your professional customer service.

-

Lucas

*still rollin' with the punches*

hawkwind5454 · ‎09-18-2019

@luckythewinner wrote:
@bigdeals.etc wrote:
But maybe I accidentally sent them a Red or Black. I rarely make mistakes like that, but it's always possible
If it is possible you made a mistake, then it is possible that it was preventable.

Possible... But not likely..Not the way the buyer is acting. We ALL make mistakes, and the buyer is just being way too [over-kill] rude. I could be wrong, but I'd lay odds the buyer has a dishonorable agenda.

hollysfinds · ‎09-18-2019

I guess I was just going on the fact that she said " ROYAL blue ".

I thought she was saying that it wasn't that particular shade of blue.

But, if you sent her a completely different color I don't

get why she wouldn't just say what color it was.

Weird for sure.

bigdeals.etc · ‎09-18-2019

@luckythewinner wrote:
@bigdeals.etc wrote:
But maybe I accidentally sent them a Red or Black. I rarely make mistakes like that, but it's always possible
If it is possible you made a mistake, then it is possible that it was preventable.

Totally agree with you here. But this remains to be seen.

bigdeals.etc · ‎09-18-2019

@hollysfinds wrote:
I guess I was just going on the fact that she said " ROYAL blue ".
I thought she was saying that it wasn't that particular shade of blue.
But, if you sent her a completely different color I don't
get why she wouldn't just say what color it was.
Weird for sure.

Because she "doesn't have time for this." 😉

I sent one last message confirming to just send it back to get her money back. And explaining that she may have been mistakenly sent the wrong color. But I don't know for sure since I don't know what color she received.

Anonymous · ‎09-18-2019

Let us know what she sends back, if anything.

Let us know if she sends another slew of messages after learning that her negative feedback has been automatically removed because of your free returns policy.