Volume Pricing Invoice - How to correct?

[argy_eyes]

Experts,

Sold (my first) volume price reduction item yesterday. EBay has not sent an invoice yet, and (curiously) I have not yet received a "you sold" message from eBay.

The buyer sent an invoice request, and when I looked at the (unsent) eBay invoice it did not reflect the volume pricing reduction and it treated the shipping as if 12 individual packages were being sent (I believe I correctly specified $0.00 shipping per additional item in the listing input).  Bottom line, the invoice was $50 too high.

2 questions:

• Any experience with volume pricing invoices would be appreciated.
• How do I fix the invoice before I send it? 

Here's the listing: https://www.ebay.com/itm/114353261926 

Mike

[richard1rst · Accepted solution]

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@argy_eyes wrote:

2 questions:

• Any experience with volume pricing invoices would be appreciated.
• How do I fix the invoice before I send it? 

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The sale should show up on your "waiting for payment" page. There will be a link o the left side "send invoice". Click that and the invoice will appear on your screen. You can then change the shipping cost to what ever you want.

UNFORTUNATELY eBay does NOT allow you to change the price of the item itself. Although the listing should have automatically corrected the price since you have quantity options shown. But if it did not then you have 2 choices:

Either, after he pays, issue a refund for the difference.

Or, Go to Paypal and create a complete new invoice there (Paypal, create invoice - DO NOT just click on the sale - this has to be a completely new and unique invoice). There you copy and paste the buyer's email, and item specifics and you can enter any price you want. Send him the Paypal invoice (not the eBay invoice). After he pays it bring up the sale on eBay and mark it "paid".

[argy_eyes]

@richard1rst 

Thanks for your good suggestions Richard. Between changing the shipping and the seller discount I would have been able to get the invoice back to what it should have been (total).

As it happened, I made the mistake of printing a shipping label for the package before straightening out the invoice issues. This apparently resulted in eBay sending a "pay up" message and invoice to the buyer. When I got the payment notice (the first and only message from eBay for the sale) I refunded $51 to the buyer. I was lucky to be dealing with an understanding person.

Much of the original problem was my multi-item listing being coupled with the eBay Standard International Shipping service. After multiplying the gross package weight by 12, eBay thought it was on the hook to ship 6 pounds of film spools to Canada for $10.  This would not happen with conventional international shipping because it would be the seller who would be liable for any combined shipping mistakes. EBay went with its worst case (12 individual packages).

All this doesn't account for the omission of the multi-item discount from the invoice and the lack of the usual  notifications from eBay for the sale.

Mike