eBay

elizabeth@ebay · ‎03-20-2023

Hey everyone! We've received a response from our Shipping team regarding excluded Countries when shipping with EIS:

"After a seller has been migrated to EIS, we continue to respect any country exclusions the seller has applied to their listing"

Elizabeth,

dbfolks166mt · ‎03-20-2023

Good to know. For additional clarity with all the restricted items under the EIS program as sellers are unilaterally transitioned will eBay determine automatically which items are NOT eligible to ship under the EIS program? If so what will the sellers international shipping options in their listings be set to when they are transitioned?

elizabeth@ebay · ‎03-20-2023

@dbfolks166mt wrote:

Good to know. For additional clarity with all the restricted items under the EIS program as sellers are unilaterally transitioned will eBay determine automatically which items are NOT eligible to ship under the EIS program? If so what will the sellers international shipping options in their listings be set to when they are transitioned?

Hi @dbfolks166mt. Let me touch base with our Shipping team, and I'll touch base once I know.

Elizabeth,

lotzofuniquegoodies · ‎03-20-2023

elizabeth@ebay wrote:
Hey everyone! We've received a response from our Shipping team regarding excluded Countries when shipping with EIS:

"After a seller has been migrated to EIS, we continue to respect any country exclusions the seller has applied to their listing"

elizabeth@ebay

@dbfolks166mt

There have been Canadian buyers (they've posted in various places) that have recently had purchases blocked where the seller does/did ship to Canada. Has this part of the issue been addressed or was this only a temporary problem that has been now resolved?

-Lotz

vintageparts · ‎03-20-2023

Hello- I was moved from GSP to EIS a month or so ago. What I have found is many of the items that would ship with GSP are not shipping with EIS. When I list an item, it shows the item is under EIS. But, when an international buyer goes to purchase it, the buyer is told to contact the seller for shipping options. That is because EIS is blocking it even though I have EIS as an option. I then have to add shipping outside of EIS for them to purchase the item. These items are listed under ebay motors - some used parts and some are NOS. It seems to be category specific restrictions. These are not items that show as restricted by the foreign country, and do not have oil/gas residue restrictions, batteries etc. For instance - Headlights the headlights I have listed can't ship with EIS if listed as ebay motors/parts and accessories/cars and trucks/lighting and lamps/headlights. Other items have the same shipping issues. They shipped with GSP but won't with EIS. Is this a programming error or changes to what the new EIS 3rd party shipper is allowing?

dbfolks166mt · ‎03-20-2023

When I first read about the EIS there were some concerns/issues with it so I opted out of the GSP so I would not be transitioned to EIS and I quit selling internationally until they work out the kinks. Given the number of sellers that deal in used auto parts I suspected this was going to impact more than a few sellers since that is one of the categories that EIS does not allow. There are also some other contradictions shown below. One statement says the value must be under $500 and another says it must be under $2,500.

The policy also keeps changing on occasion. At one time it was limited to BIN listings, auctions were no eligible but they have changed that. The weight and size limits make no sense given USPS's maximum weight is 70 pounds and I have NO clue what the following means with regards to size.

42 inches in length, 79 inches in length + girth (girth = 2 x width + 2 x height)

The USPS limit is under 108 inches which is calculated by adding the longest side of the package to the girth of the package at the thickest part.

Getting started with the eBay International Shipping program

To sell through the eBay International Shipping program, the following requirements apply:

Seller rating of Above Standard or higher
Items are physically located in the US and listed on eBay.com
Items are eligible for export and the cost doesn't exceed $500 USD
Packages should not exceed:
- 44lbs. billable weight for every country except Canada (maximum billable weight for Canada is 66lbs.)
- 42 inches in length, 79 inches in length + girth (girth = 2 x width + 2 x height)

Due to export limitations and restrictions, items listed in the following categories also can't be shipped with eBay International Shipping:

Any category or items containing Radium or other radioactive materials
Business & Industrial > Heavy Equipment & Attachments
Collectibles > Knives, Swords & Blades (over 4 inches)
eBay Motors > Airbags, Used Parts, AC Refrigerant
Electronics > Standalone Lithium Batteries (not inside or with a device)
Electronics > High-power Lithium Battery devices (over 100 watt-hour)
Health & Beauty > Fragrances (Flammable Perfumes & Cologne)
Jewelry > High value (over $2500)
Personal Security > Pepper Spray, Stun Guns, Handcuffs
Sporting Goods > Other (CO2 Cartridges, Firearm Parts, Laser Scopes)
Stamps, Coins & Paper Money > Prohibited to China

This is not an exhaustive list and it may be updated based on transportation regulations and export laws.

vintageparts · ‎03-20-2023

I did see it said ebay motors used parts. But I have corresponded with ebay business facebook and they said that the shipping team said many used car parts will ship - and they do. I have been shipping ebay motors used parts listed with EIS. It seems rather random what parts will ship and which ones don't. I will have a part listed exactly the same way and one will ship thru EIS and one won't. It's very confusing. I was told nothing was wrong with my account and that EIS is making the decision which ones will ship and which ones won't.

dbfolks166mt · ‎03-20-2023

I did see it said ebay motors used parts. But I have corresponded with ebay business facebook and they said that the shipping team said many used car parts will ship - and they do. I have been shipping ebay motors used parts listed with EIS. It seems rather random what parts will ship and which ones don't. I will have a part listed exactly the same way and one will ship thru EIS and one won't. It's very confusing. I was told nothing was wrong with my account and that EIS is making the decision which ones will ship and which ones won't.

This makes NO sense. If they are making the decision on an individual item basis you have to assume there is some automated software behind it not sure they have the resources to examine each and every listing. 😀

That being said there is obviously a "glitch" with the transition process as well as with, I assume, new listings, that you think eBay and the sub-contractor would resolve before they transition all sellers and have a huge mess to deal with. However, eBay has not always done that in the past and it may be a contractual issue with Pitney Bowes, who runs the GSP, with regards to when that relationship ends.

Have to wonder what else is wrong in the current policy/help file as it is currently written.

harafkac0 · ‎03-20-2023

Hmmm...

Seems to me kind of pointless, I have all countries blocked for regular international shipping but have always been able to ship through the GSP (and it's the only way I will ship international too)... So now, ebay is going to "honor" the regular international block list when using EIS?

Meaning EIS or regular international, all the same thing really?

So can we transition back to the GSP?

radioindy · ‎03-22-2023

This is my question as well. Before using GSP, I had all countries blocked for international shipping; GSP was the ONLY way I was willing to ship internationally. Now I have been "upgraded" to EIS, so does that mean my original blocked countries will apply to the EIS system? Seems kind of like that defeats the purpose of using the EIS system if all the countries remain blocked from purchasing my items due to this "feature".

jamjoathletics · ‎03-23-2023

Any idea when sneakers will be enabled to be shipped via EIS?

dbfolks166mt · ‎03-23-2023

Any idea when sneakers will be enabled to be shipped via EIS?

I don't believe there is a restriction on sneakers unless they flow through the authentication program. You appear to currently be using eBay International Standard Delivery and not the GSP. If you were using GSP at some point you would unilaterally be transitioned to EIS or you could OPT into it. I am not sure if eBay will automatically transition those sellers using eBay International Standard Delivery.

elizabeth@ebay · ‎03-23-2023

@lotzofuniquegoodies wrote:

elizabeth@ebay wrote:

Hey everyone! We've received a response from our Shipping team regarding excluded Countries when shipping with EIS:

"After a seller has been migrated to EIS, we continue to respect any country exclusions the seller has applied to their listing"

elizabeth@ebay

@dbfolks166mt

There have been Canadian buyers (they've posted in various places) that have recently had purchases blocked where the seller does/did ship to Canada. Has this part of the issue been addressed or was this only a temporary problem that has been now resolved?

-Lotz

Hi @lotzofuniquegoodies. I'm getting clarity on this, and will touch base soon.

Elizabeth,

lotzofuniquegoodies · ‎03-23-2023

elizabeth@ebay wrote:
@lotzofuniquegoodies wrote:
elizabeth@ebay wrote:
Hey everyone! We've received a response from our Shipping team regarding excluded Countries when shipping with EIS:

"After a seller has been migrated to EIS, we continue to respect any country exclusions the seller has applied to their listing"
elizabeth@ebay
@dbfolks166mt
There have been Canadian buyers (they've posted in various places) that have recently had purchases blocked where the seller does/did ship to Canada. Has this part of the issue been addressed or was this only a temporary problem that has been now resolved?

-Lotz
Hi @lotzofuniquegoodies. I'm getting clarity on this, and will touch base soon.

elizabeth@ebay

@dbfolks166mt

Thanks Elizabeth,

Appreciated. It's just that it has become very difficult as of late to confirm (by many recent observations by both sellers and buyers) if something is a technical glitch or an unannounced system update or just how things will work going forward. Transparency from eBay(USA & Canada) would be a wonderful thing vs finding out by surprise.

-Lotzofuniquegoodies