Video not being approved.

[wondycoin]

I absolutely hate the way eBay does videos. I take a lot of time shooting and editing video, showing all the tiny little details of my items. I mention the video in my listings. But after the listing is posted, not only does it take time for the video to be approved, it's only after the item being listed do I find out the video was not approved, and for some unnecessary reason, always. And then when a potential buyer sees my listing, sees the mentioning of HD video, and sees no video, I look like an idiot. Most buyers of the items I sell look for newly listed items, and this is all embarrassing. If the way ebay continues to do this, and ebay puts the reputation of my brand and image at stake, I will have to stop using ebay. There are now better options anyway. 

Video being rejected:

https://www.youtube.com/watch?v=WzPg493Qazk

[ebooksdiva]

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@wondycoin wrote:

My customers expect videos. It's one thing that puts me above my competition, and the items I sell are the types of items which are difficult to know what they will look like in hand by just looking at 2D phots. 

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They expect videos? Did they tell you this?
How would you know if it " puts you above the competition"? Call me skeptical. 

[wondycoin]

"The brief banner in the beginning."

It's in every other video I have on ebay.

"The visible website URLs on the item."

The holder is the authenticator and grader of the coin, in every other video I have of an NGC graded coin.

"MAYBE the music."

AI generated music, and used in other videos without an issue. I've even changed the audio to another, and it's still being rejected.

[gator08041971]

@wondycoin 

Have you tried re-shooting it?  Something about it is causing it to be flagged.  I only mentioned the URLs, because even though the item is moving, the visual scan could pick that up and potentially flag it, for one reason or another.

I have watched via a phone how a translator program can on the fly mis-read a different language for example as you move the phone around, seeing it change the words completely each second.  Something about your video as its rolling through is triggering the Ai to flag it.  And it will continue to do so, but maybe re-shooting it so its a bit different will fix it.

I don't know what else to suggest.

[my-cottage-books-and-antiques · Accepted solution]

@wondycoin Just 3 quick thoughts.

I use ebay drafts to create listings. You can load the video and save the listing as a draft. Been a while since this happened to me, but as I recall, if ebay does NOT approve the video, that will (eventually) show up in the draft and you can try again. This way, your listing has not actually gone live with its statement that it contains a video. So, you avoid the problem with the buyer seeing "see video" and there is no video to see.

Why was it rejected? The ways of ebay are inexplicable. At one point, ebay promised it would provide an actual explanation as to a rejection, but I'm not sure they ever fulfilled that promise. It is a PITA, yes. Looking at your YouTube video, and given that you have had videos with similar content approved, my suggestion might sound stupid, but it has worked for me in the past, at least on some listings that seemed acceptable: rename the video file and try submitting again. No need to edit anything but the file name. Give it a try. If it doesn't work, you are out just a bit of time, and if it works....well, there you go....

I agree 100% with using videos for these coins. Some people seem to think because an item is "static" it won't benefit from a video. I see clear benefit for the buyer, AND it helps to distinguish you from many of your competitors who do not use video, and maybe even reduces INAD claims. 

[stainlessenginecovers]

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@wondycoin wrote:

My customers expect videos. It's one thing that puts me above my competition, and the items I sell are the types of items which are difficult to know what they will look like in hand by just looking at 2D phots. 

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No, they don't- you just think they do. Your 'items' are something that doesn't 'move' 'go' or do anything but 'sit' there so a few good pictures are all anyone expects when coin shopping. 

[wondycoin]

Most intelligent, understanding, and thoughtful reply here. Thank you. 

Unfortunately, I did change the file name when uploading it with different audio. Without success of course. But again, appreciate the suggestion. 

[wondycoin]

I've tried removing the listing, creating a new listing, and that did not help either. The amount of time wasted is ridiculous and still no luck and no help from ebay. 

[my-cottage-books-and-antiques]

@wondycoin 

Sorry that didn't work. My recent videos have all gone through without a problem, but I've had problems in the past, and yes, it is a terrible time suck and ebay should absolutely have a system to identify the issue and help a seller correct it. 

Hope you can get it resolved, and please let us know the solution if you do. 

[gator08041971]

@wondycoin 

Did you try shooting a new video like I suggested earlier?  As I said, something in your video is flagging the system.  Obviously, we don't know exactly what that "something" is.

Just try re-shooting it a bit different and see if that fixes the issue.

[wondycoin]

No, at this point I'm hesitant to waste even more time. If I reshoot the video, reedit, reupload, and it still gets rejected, I may do something I don't want to do. For the time being, I have just added some text to the listing explaining why there is no video of the coin. 

[gator08041971]

@wondycoin 

As a final thought here:

With what @my-cottage-books-and-antiques  suggested about using a template, you could even use a draft of the listing, create a different video for giggles sake (just record it and not edit it yet) and see if it gets flagged with everything else being the same in the draft.

But I get the time wasting part.  But it something to keep in mind in case this happens on a future listing.  And by using a draft first and letting the system have time to analyze the video before its posted, that may minimize the issue.

Edit:

I'm testing this out.

I downloaded your invalid video and used a test draft to upload it to as a test:

Waiting to see what they flag it as here.

That was fast:

Looking to see what the issue with that might be, could be the tool I used has an invalid format, but at least it told me why that time.

I have now resized it to 720p instead of 1080p (eBay only goes up to 720p anyway) and waiting to see if that gets denied.

Took a bit longer but got the message you got:

Going to try something else, because I'm curious.

Trying without sound and added some visual noise to the video itself.

[wondycoin]

All the other videos I post are 1080p, including the other 4 videos I uploaded to listings this morning without a problem. 

[gator08041971]

@wondycoin 

That worked.  Probably because I added visual noise to the video.  Not something you want to do of course, but there IS something about that video the auto flagger is catching.  Redoing the video would probably fix the problem, but I got the modified one to go through.  No sound and has some visual noise but no flags.  But if you have been using the same audio for the others, I doubt it was that anyway.

All the other videos I post are 1080p, including the other 4 videos I uploaded to listings this morning without a problem. 

Yeah, you can upload videos that are up to 1080p, but the website will only play them at up to 720p.  So you don't have to upload them that large, however many devices record at that setting automatically anyway.  There are details on this at this page:

https://www.ebay.com/help/selling/listings/creating-managing-listings/add-video-to-listing?id=5272

[onefootflipper1]

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@wondycoin wrote:

My customers expect videos. It's one thing that puts me above my competition, and the items I sell are the types of items which are difficult to know what they will look like in hand by just looking at 2D phots. 

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You sell one item every 3 days, while you almost certainly have repeat customers due to being a specialists I severely doubt that the majority your customers are really expecting anything from you.

Thinking that your customers know who you are or are purchasing from you and not from ebay is a common seller error. In your case it is a harmless one. Many low volume sellers insist that "their customers KNOW THEM and expect a premium experience from them" and use that as an excuse as to why they list everything too high and never sell anything.

In the past few years I have had about 900 videos approved and 2 kicked back. And in the vast majority of those videos I was actually playing the record that was for sale, so it likely is not the music.

If you want to stop getting them denied then get rid of your branded splash screen at the beginning and end and see if that solves it. Those violate photo rules and might violate video rules as well.

If that doesn't solve it then make sure the website of the grading company stops showing up in the videos.

I would actually get rid of the music anyway, on a record listing when it says "hear the record" people expect audio. I would not expect audio on a coin listing and that could cause a lot of people to quickly click away, particularly those browsing your listings on their phone at work.

[wondycoin]

Reshot the video. Actually uploaded a vertical video I shot for social media, and it was rejected! This is ridiculous.