VERO keeps suspending my account for the exact same listings over and over. No response from VERO

[apparelpal]

Over the last 2 months I have been suspended for about 45 of those days. I am getting messages from VERO about the exact same 4-5 items that had a copyright photo. When I got the first warning I removed and deleted the listings right away but I kept getting more emails about the same item but because I had ended and relisted them a long time ago prior to any of the warnings I am getting suspensions for each time it was listed. I have sent about 100 emails to VERO and called customer support about 50 times. I got 1 response from VERO and they agreed with me and removed the restriction one time but 2 days later more emails came in from VERO restricting my account again and again. Since you cannot call VERO they give you a  bull**bleep** generic response in email they don't read your question or respond to you as a person. I talk to customer service and after walking them through the situation they agree with me and try to help but god bless em out in the Philippines they have no authority to do anything, VERO won't even respond to them either. I am up to 30 day suspensions each time I get an email about these listings that have ended almost 3 months ago and ebay will not help me. To put my situation in perspective I have nearly $500,000 in merchandise on ebay and have paid nearly $1 million in fees over the last 12 years I have been selling and this is how I am treated... I hope the executives at ebay realize this is why they are loosing market share to the "other" selling platform.  Patagonia is the brand and I have reached out to them with no response, they know exactly what they are doing and if they can trickle in these ended listings to ebay one at a time I can do nothing about it. My business is nearly bankrupt because I have $250,000 in merchandise I have to pay off every month and if I am not getting sales I can't do that. 

[aimless-16]

Doing the same thing and expecting different results is the definition of insanity

[pjcdn2005]

Are you relisting with your own pictures? What reason are they giving you for taking the listings down?

[luckythewinner]

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@apparelpal wrote:

My business is nearly bankrupt because I have $250,000 in merchandise I have to pay off every month and if I am not getting sales I can't do that. 

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If I had this issue, I would waste no time in finding another way to convert my merchandise into money besides listing on eBay. 

[rixstuff]

What is the item? Can you post pictures and info here? There may be some experts who can advise you as to what specifically you are doing wrong.

[dhbookds]

Try contacting  the Ebay for Business page on Facebook.......  the blues there can probably understand and help......READ the rules about posts.......you don't want to lay everything out, but to try to get them to email you back to start the discussion........

[18704d]

"Over the last 2 months I have been suspended for about 45 of those days. I am getting messages from VERO about the exact same 4-5 items that had a copyright photo. When I got the first warning I removed and deleted the listings right away but I kept getting more emails about the same item but because I had ended and relisted them a long time ago prior to any of the warnings I am getting suspensions for each time it was listed."

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Sounds to me like the OP had these listed in the past.  Not now.  Not after the first VERO.

But they had been listed, multiple times in the past.   And they No Longer have them listed.

but VERO is going back, to Old Ended listings, and taking them down with VERO .. again?

Right?

Lynn

[apparelpal]

These are completed or ended listings. After over 2 months of trying to get a hold of someone at VERO someone called me and said that brands will go through completed listings and previous sales to find your listings and get you suspended over them. So if an item had ended and relisted 10 times over a couple months they can get you a suspension for 10 separate times. There is nothing (or nothing they are willing to do) ebay or Vero can do to take those ended listings down. The person at VERO said this was a mistake with ebay and was willing to remove my suspension at the time but I got another one a day later and takes about 4-5 days each time to get a hold of Vero. I've been playing this game for nearly 3 months with almost 60 days of total suspensions. Worthless customer service.  

[apparelpal]

The other main platform is nearly impossible to sell on unless you are willing to send them all your stuff and pay them 40% commission. There is no other platform to sell sunglasses. 

[divwido]

Then sell them somewhere else.  Or sell them locally as a lot.  Do something.

[bar-29368]

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@18704d wrote:

"Over the last 2 months I have been suspended for about 45 of those days. I am getting messages from VERO about the exact same 4-5 items that had a copyright photo. When I got the first warning I removed and deleted the listings right away but I kept getting more emails about the same item but because I had ended and relisted them a long time ago prior to any of the warnings I am getting suspensions for each time it was listed."

----------------

Sounds to me like the OP had these listed in the past.  Not now.  Not after the first VERO.

But they had been listed, multiple times in the past.   And they No Longer have them listed.

but VERO is going back, to Old Ended listings, and taking them down with VERO .. again?

Right?

Lynn

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That was my take as well. The OP is getting hit with retroactive Vero suspensions.

[picknparley]

And who would VERO answer to?  FCC? FTC? IC3?   Seems like a complaint needs to be filed against them.

Hassling someone for something done inadvertently weeks or months ago is dirty business.  

If one no longer has or is selling the item in question VERO is illegally harassing sellers.  It's up to VERO to find the listings when they are active, not 6 months later. 

This is a real questionable tactic and perhaps someone at the FTC can address this.

JMHO

[parkersparrow]

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@18704d wrote:

"Over the last 2 months I have been suspended for about 45 of those days. I am getting messages from VERO about the exact same 4-5 items that had a copyright photo. When I got the first warning I removed and deleted the listings right away but I kept getting more emails about the same item but because I had ended and relisted them a long time ago prior to any of the warnings I am getting suspensions for each time it was listed."

----------------

Sounds to me like the OP had these listed in the past.  Not now.  Not after the first VERO.

But they had been listed, multiple times in the past.   And they No Longer have them listed.

but VERO is going back, to Old Ended listings, and taking them down with VERO .. again?

Right?

Lynn

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I've had that happen maybe 2 times in the past on an alex and ani bracelet even after it had been removed and I didn't even use a copyrighted image.

[luckythewinner]

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@picknparley wrote:

And who would VERO answer to?  FCC? FTC? IC3?   Seems like a complaint needs to be filed against them.

Hassling someone for something done inadvertently weeks or months ago is dirty business.  

If one no longer has or is selling the item in question VERO is illegally harassing sellers.  It's up to VERO to find the listings when they are active, not 6 months later. 

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There seems to be a fundamental misunderstanding on this thread about what VERO is and how it works. 

VERO is a program that eBay established in response to the Digital Millennium Copyright Act (DMCA) of 2008. Under the DMCA, eBay is protected from liability for intellectual property (IP) infringement by its member provided that eBay immediately removes the infringing content when notified by an IP owner. 

Then DMCA makes it pretty clear that it is not eBay's job to determine the IP status of the listing or the validity of a claim by an IP owner. In order to shielded from liability, eBay's sole responsibility is to remove the content when requested. 

First, "VERO" does go around looking for listings to take down. The VERO program responds to a Notice of Claimed Infringement (NOCI) made through the VERO system. (A NOCI is a formal complaint outlined by the DMCA.) 

Second, an ended listing that violates IP rights still violates IP rights. Under the DMCA, eBay must remove the content from the website. The DMCA does not understand or care about the differencve between an ended listing or a live listing; it simply cares whether the contgent has been removed from view or not. 

The OP's issue is with the VERO member who reported the violation, not with "VERO" itself. Unfortunately, the DMCA gives eBay an overwhelming incentive to side with the person who filed the NOCI, not the seller whose listing was affected.