eBay

endlesssunset · ‎05-31-2018

Recently a few of my listings have been getting horrible negative reviews, by unverified users. When I look up these users in previous purchases, they do not show up, I have no record of even ever selling to them, How is it they are able to leave a review on a product? (not feedback, but reviews)

Thanks

ersatz_sobriquet · ‎05-31-2018

Your item has been attached to a product catalog item. Disconnect it, end your listing and relist without the connection to the product page.

ted_200 · ‎05-31-2018

You don't have to buy something, never mind something from YOU, to leave a "Review".

The Floggings Will Continue Until Morale Improves.

aruyt75 · ‎05-31-2018

I'm not 100% sure on this, but I think reviews go across all sellers of the product. If you sell an iphone widget, and 20 other sellers do as well, the "review" of the item will show up on your listing, even if they didn't buy from you. Again, it's just like Amazon, where the product gets reviewed, but there are multiple buying choices. It's just that eBay hasn't (yet) grouped similar listings like Amazon does. Soon enough that will be the default, so any item you sell that other do, you'll be lumped in with them, instead of having your own page.

jason_incognito · ‎05-31-2018

It's another misunderstood system that gets abused.

I can't tell you how many times I've seen those reviews and the statements is something like "packed badly" or "shipped late"

It's a joke.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

aruyt75 · ‎05-31-2018

@jason_incognito wrote:
It's another misunderstood system that gets abused.

I can't tell you how many times I've seen those reviews and the statements is something like "packed badly" or "shipped late"

It's a joke.

A big problem is eBay's reviews are, as you say, a total joke, and basically non-existant. Amazon is king of product reviews, and it heavily influences what I buy. The smattering of eBay reviews are pathetic, and sometimes include stupid things you mentioned. "poorly packed" or "shipped late" have nothing to do with the item, and eBay should be culling reviews like that, espeically if they go across all sellers of the same item. How unfair, and pointless is it to see an item with one or two "product" reviews that is all about the one particular seller, (out of like 25 different sellers who list the item) who did a poor job at customer service?!

endlesssunset · ‎05-31-2018

Yea... You are right, I remember just searching for something similar and thats probably why! Thanks alot!!!

ted_200 · ‎05-31-2018

@jason_incognito wrote:
It's another misunderstood system that gets abused.

I can't tell you how many times I've seen those reviews and the statements is something like "packed badly" or "shipped late"

It's a joke.

It's a disaster in my category. I don't use the catalog, but eBay associates my listings with it anyhow. I list a perfectly fine coin, there's a review "good deal, even for a harshly cleaned coin". I list a cleaned coin with a couple of scratches, review says "perfect condition!". I list an auction, review says "really nice, but price was a bit too high". "Not the best Chinese counterfeit". You get the idea. Even if it's for the "product" (and not a feedback), no two items are the same.

The Floggings Will Continue Until Morale Improves.

aruyt75 · ‎05-31-2018

@ted_200 wrote:
@jason_incognito wrote:
It's another misunderstood system that gets abused.

I can't tell you how many times I've seen those reviews and the statements is something like "packed badly" or "shipped late"

It's a joke.
It's a disaster in my category. I don't use the catalog, but eBay associates my listings with it anyhow. I list a perfectly fine coin, there's a review "good deal, even for a harshly cleaned coin". I list a cleaned coin with a couple of scratches, review says "perfect condition!". I list an auction, review says "really nice, but price was a bit too high". "Not the best Chinese counterfeit". You get the idea. Even if it's for the "product" (and not a feedback), no two items are the same.

There should be basically zero "product review" items in the entire Collectibles market. Doesn't make any sense. Again, the catalog, and product reviews just don't belong on entire selling genres here. I tell you this is going to be interesting moving forward, when the catalog and grouped listings really get going here...

dhbookds · ‎05-31-2018

Pretty sure there is a report function on the reviews so things like "poorly shipped" can be removed.......

electrola_man · ‎05-31-2018

It's the old problem of people not understanding the basic concept of what a "review" is, and how that is different from feedback. Feedback is supposed to be about how the transaction went. A Product Review is what someone thinks of that particular product (in general, not from any particular seller). It isn't just low ratings that are wrong. I see a lot of 5 star "reviews" that say things like, "Just like described and shipped fast." The one-star ones are usually written to complain about seller, and they pull the average down. I don't understand why it should be so hard for ebay to explain this when someone is about to create a review. It does not seem it should be so hard to fix this, yet the problem continues.

garmentvarmint2004 · ‎05-31-2018

ARUY..

You need to be VERY CAREFUL about those Amazon Reiews. I have read several times recently many are phoney.. Many are written by Sellers themselves. And many are are written by folks who never even BOUGHT the product!!
Many

castlemagicmemories · ‎05-31-2018

@aruyt75 wrote:
I'm not 100% sure on this, but I think reviews go across all sellers of the product. If you sell an iphone widget, and 20 other sellers do as well, the "review" of the item will show up on your listing, even if they didn't buy from you. Again, it's just like Amazon, where the product gets reviewed, but there are multiple buying choices. It's just that eBay hasn't (yet) grouped similar listings like Amazon does. Soon enough that will be the default, so any item you sell that other do, you'll be lumped in with them, instead of having your own page.

You're correct. When someone leaves a review, it populates to all other listings of that item. I know this from experience. I was looking for a CD and read the review attacked, but realized when I checked other listing, the same review was brought up. This was not good because the review was not just for the CD but for the seller, and it wasn't a good reflection of that seller, so then that tainted every seller offering that product, erroneously.

ted_200 · ‎05-31-2018

@garmentvarmint2004 wrote:
ARUY..

You need to be VERY CAREFUL about those Amazon Reiews. I have read several times recently many are phoney.. Many are written by Sellers themselves. And many are are written by folks who never even BOUGHT the product!!
Many

I suspect that's where some of the negative horrible reviews OP mentioned are coming from... eBay sellers who sell a competing similar product on eBay, Amazon sellers (or maybe even Amazon itself for all I know) who want to drive traffic for a product off of this site, manufacturers or wholesalers of a competing product...

The Floggings Will Continue Until Morale Improves.

membersinceaug2001 · ‎05-31-2018

@garmentvarmint2004 wrote:
ARUY..

You need to be VERY CAREFUL about those Amazon Reiews. I have read several times recently many are phoney.. Many are written by Sellers themselves. And many are are written by folks who never even BOUGHT the product!!
Many

Spot on. I think Amazon themselves have had it rigged from the get go.

People are just too trusting of BigCorp.

Also over there, sellers are having to buy feedback from buyers, otherwise they won't leave any.