Unpaid item time frame

[Anonymous]

Hello I'm on day 6 for an unpaid item it does not give me the option to cancel because of unpaid. It only gives me the option for out of stock or damaged buyer has to cancel for shipping address is wrong. I thought after day four or five I could cancel with no problems against my account any info would be helpful thanks for your time.

 

[12345jamesstamps]

How many items are there? Were these combined? Need to uncombined and cancel....Just thoughts.

[wastingtime101]

This should answer your question @Anonymous. If it doesn't, come back to let us know.

There's no reason to send an invoice unless you have to make an adjustment, for example combined shipping costs or adding another shipping method the buyer requested.

eBay sends out payment reminders to buyers automatically. Sending invoices is a duplication of efforts and clogs the buyer's inbox.

Sending an invoice locks in the shipping cost. That could have a big financial impact on someone that uses calculated shipping. The shipping price gets locked in based on the buyer's default location, but if they change the address at checkout to have that item shipped to Mom across the country, that shipping cost can change by leaps and bounds and seller is out the $$.

Finally, sending an invoice resets the clock on when an order can be cancelled for non-payment when sellers handle UPIs manually. The automated system will cancel based on the seller's settings regardless of sending an invoice, but when you use the manual process and an invoice is sent it resets the clock, giving the buyer an additional 4 days before the system will let the seller cancel.

[Anonymous]

Yes she bought three items so I did a combined shipping adjustment and sent her an invoice. I did not know I have to cancel each one individually okay thank you very much.

[Anonymous]

Of course I'm not saying option to cancel them one at a time but I'll keep hunting.

[wastingtime101]

What you can do is set up automatic unpaid cancellations in your account settings (link). That way you never have to babysit this stuff. The system will automatically cancel in the timeframe you set, and if a buyer requests more time to pay you can add them to your exemption list (link).