Unpaid item assistant

[oliver5714]

I have an 'unpaid item case' that was opened by the UPI assistant. Will the assistant close the case - or how do I close the case so I will not be charged the fees.  I have relisted the item but I don't want to pay double fees when it sells.  Help - Please. 

[duncanvr]

Buyer has 5 days to pay if they do then case will close at the same time. Otherwise if unpaid after 5 days go to the resolution center and manually request final value fee. That will close the case and credit the fee back. But I believe they can pay at the last minute which they often do in my store. There is still a chance your buyer pays so I hope you have two of the same item since you relisted it? It could sell again then the original unpaid buyer pays and you then can't request fee credit.  Make sure you also block non payers. Have you messaged the buyer re late payment?

[nobody*s_perfect · Accepted solution]

The unpaid item assistant will automatically close the case for you if the buyer doesn't pay within 4 days (96 hours).

It's not a good idea to relist before the unpaid item claim is closed: The whole point of filing the claim is to get the original buyer to pay. You don't want to have two paying buyers for one item.

[oliver5714]

I sent an invoice - as always - and messaged them twice since the sale. No reply. Thanks.

[oliver5714]

Answered.  Thank you - Now I know.

[a_c_green]

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@oliver5714 wrote:
I sent an invoice - as always - and messaged them twice since the sale. No reply. Thanks.

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No need to even go that far, actually, as eBay notifies them the instant they win, and again two days after that if they haven't paid already.

In addition, if you send them an invoice, that will lock in the amount of your Shipping price as being the cost of shipping to their eBay address. If their payment then comes in with an address to some further location, you may find that your Shipping cost to their Ship-To address is more than what you invoiced them for, and you'll have to eat the difference. 

Just as a data point, my standard practice is to allow 4 days to pay, after which the automated Unpaid Item Assistant starts automatically. If four more days go by without a payment, the Assistant automatically closes the dispute, I receive my Final Value Fee credit, and I'm free to either relist or send a Second Chance Offer.

[oliver5714]

Thanks for the additional information. I did not think of the fact that the shipping could change on me. Again - Thank you all.