I have sold a discount voucher for an online service, so it is a digital good, not possible to ship by mail. I sold many of those in the past, no problems whatsoever. Last one I sold in December, the buyer paid, and I sent the code using Ebay's message and in the message there was a notice, that the buyer had to use the code within a 30 day period. Almost 2 months later, the guy sent a message complaining about the code not working, and he said that it was not working at the time when he got it (which is not true, because the code cames directly from the company). I said that if the code was not working in December why waiting until the 31st of January to complain? No answer. He opened a dispute and gave me negative feedback. I had no tracking to provide to Ebay, but they can check the messages. Also they could see that I sold many of the same items in the past, with no issues. But they just ignored all that, and decided that the buyer would get his refund, plus they would charge me a $18 fee. This is just unfair. I will appeal, but I guess it will not make any difference. It will be my last sell on Ebay.
