Unfair Negative Feedback on Nic-A-Dated Buffalo Nickels

[fedmoncasod]

I recently received some unfair negative feedback stating that some Nic-A-Dated Buffalo nickels I sold were dateless, which is incorrect. Seller never messaged me or informed me about grievances, just left a negative with his complaint. Condition of the item is clearly stated as “heavily circulated and Nic-a-dated” and I have verified many times with a high power coin scope that the dates and mint marks are correct.

[lacemaker3]

---

@fedmoncasod wrote:

interesting. Here is an example of such a listing from a rather large seller, so this does not seem to be enforced. Their description clearly states that they do not accept remorse returns

https://www.ebay.com/itm/265219911874?hash=item3dc056b0c2:g:JA4AAOSwm6Jg42jn 

---

The policy is enforced, but not the way you may be thinking of.

eBay doesn't stop a seller from saying that they don't accept remorse returns. However, if a seller accepts returns in their return policy, then eBay will require them to accept any return request, no matter what the reason and no matter what they say in the description. So eBay enforces it, by requiring sellers to accept a return for any reason if they have a return policy that says they accept returns.

From that listing:

[downunder-61]

A remorse return does not have to be accepted, but an unscrupulous buyer will simply claim INAD to circumvent that, so just as well to not have it stated at all. Or worse they will go for a chargeback with their CCC if you refuse and that hurts even more.

eBay's MBG trumps any seller's return policy anyway, depending on the type of claim and I like my T&C's to be as buyer friendly as possible.

As to your dilemma, I would explain the need for a loupe or coin scope, and then maybe ask for revised FB

[pikabo-icu]

---

@downunder-61 wrote:

A remorse return does not have to be accepted, but an unscrupulous buyer will simply claim INAD to circumvent that, so just as well to not have it stated at all. Or worse they will go for a chargeback with their CCC if you refuse and that hurts even more.

eBay's MBG trumps any seller's return policy anyway, depending on the type of claim.

---

But that's only true is you have NO returns..

If returns are enabled- then remorse is part of it. At least buyer pays for return shipping..

Seller has 14 day returns enabled.. 

[lacemaker3]

@downunder-61, on eBay.com at least, if a seller has a return policy (anything except "No returns") then they don't have a choice to refuse a return request. 

When eBay starting giving the option to automate returns, accept them automatically, and let sellers set up some details about how they accept returns, eBay made it clear when questioned, that this does not allow sellers to put restrictions or limitations on returns. Including that sellers can't reject a return for some reasons, including remorse returns. 

https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-rules-re...

That link explains what options sellers have for automating returns. It doesn't explicitly state, anywhere, that sellers cannot put restrictions or limitations on what returns they will accept, there isn't any way possible to accept returns for some reasons and not for other reasons. So, there is no way to automate the return process so that "remorse returns" are rejected, and the seller can't reject a return request unless their return policy is "no returns".

And, if it comes right down to it and the seller doesn't accept a return request, then the buyer can always escalate the case and ask eBay to step in and help. When eBay does that, if the seller has a return policy that accepts returns, then they will grant the return request to the buyer. They will enforce the seller's policy for who pays for the return shipping, for anything other than a "not as described" case. 

[fedmoncasod]

Just wondering... can one have an official policy of no returns but state in the description that they only accept returns for inaccurate description, etc.

Thus, they can decline "remorse returns" but accept other types of returns

[pikabo-icu]

---

@fedmoncasod wrote:

Just wondering... can one have an official policy of no returns but state in the description that they only accept returns for inaccurate description, etc.

Thus, they can decline "remorse returns" but accept other types of returns

---

@fedmoncasod 

I actually do this in a way.

I have no returns because I would opt in for 7 day returns but the 14/30 days makes it easy for buyers to "rent" and then return. I include a note with the purchase that if they are unhappy, wrong fit etc to contact me and I will provide them a return label.  

I do this because most of what I sell is $200 and up so I would rather pay for the return than lose my item.

Just FYI if you have no returns, eBay will still refund a buyer for INAD. The MBG trumps your return policy. So in that case accept the return and eBay issues a label, if you do not accept, eBay will refund them and they will get to keep your item. 

Having returns will allow a buyer to return for remorse but they pay for shipping.

So there's a lot to consider. 

[nickelsanddimes2015]

Contact ebay for business on Facebook they may give you a courtesy and remove it for you. Send them a message with all the info.

[femmefan1946]

It's not what you say  but what eBay will enforce.

And eBay will not enforce anything beyond simple Buyer Remorse. 

And if the buyer returns it, the seller must refund.

A seller can demand return, even if he has a No Returns policy.

A buyer can pay for return shipping, and the seller may not be required to refund that cost.

A seller can have a No Returns policy, but he cannot have a No Refunds policy.

[luckythewinner]

---

@fedmoncasod wrote:

I recently received some unfair negative feedback stating that some Nic-A-Dated Buffalo nickels I sold were dateless, which is incorrect. Seller never messaged me or informed me about grievances, just left a negative with his complaint. Condition of the item is clearly stated as “heavily circulated and Nic-a-dated” and I have verified many times with a high power coin scope that the dates and mint marks are correct.

---

I had no idea what "Nic-a-date" was.

Here is what I found on a website:

"When the coin was struck, the date is slightly hardened by the process and a tiny bit of the copper and nickel atoms migrate. The Ferric Chloride acid in Nic-a-date dissolves the two atoms at slightly different rates. This can expose the date from what was formerly worn flat. It leaves the coin damaged with obvious visual clues."

In the future it might help to include a description of exactly what was done to the coins.

[inhawaii]

Nice reply.  Too bad you couldn't have added...

"I guess this buyer would rather leave negative feedback than get a refund."  😉

[fedmoncasod]

Too bad indeed- If I receive no response within 48 hours of initially messaging them, I am going to ask ebay to see if they can remove the feedback