eBay

bobogringos · ‎06-02-2018

I don't understand Ebay policy. If an item is sold and the buyer is not happy and

returns the item, and the seller refunds the purchase price and the postage in both directions, why does that buyer have the ability to give a person negative feedback?

The transaction is canceled when the refund is complete. The buyer was not injured and was made whole. The buyer therefore has no right to be able to

make negative comments. There was in effect no transaction. Nothing transpired.

castlemagicmemories · ‎06-03-2018

@rainbowcolorz wrote:
@kathy5862 wrote:
I understand there are bad sellers out there.
I have bought from some. Never gave a Neg to them.
But the good sellers suffer too.
Post office was at fault. She was repeat buyer.
If they had to at least contact us before leaving neg with a 3 day wait.
Maybe just maybe sellers and buyers would work out issues.
I have just givin up even trying to anymore.
I get not as described so they don't have to pay return shipping. No point in fighting it ebay sides with the buyer. So Sad to See Ebay now. I have been here for years. The changes I have seen lean to the buyers. Without sellers there would be no buyers.
So ass I refund or pay for shipping back on item that are as described. I keep thinking how great ebay was years ago. I miss when Meg was running the show.

@kathy5862, you have some of the most beautiful light switch outlet covers (and other items) I have seen in a very long time. I am sorry someone would neg you over any of them especially without contacting you first. I thought there was a policy in place somewhere that says a buyer has to wait a certain number of days before negging a seller?? I believe I have even seen that when I went to leave feedback.

You have to wait seven days before you can leave feedback for a Powerseller.

Other sellers you don't have to wait to leave feedback.

castlemagicmemories · ‎06-04-2018

@richardwillardcollection wrote:
you want it removed call them up in a week or so and have them remove it, be nice to them and they just might remove it, good luck.

There has to be a valid reason to call and get feedback removed. No need to call here. This is buyer's opinion; they won't remove it.

fern*wood · ‎06-04-2018

@bobogringos wrote:
I don't understand Ebay policy. If an item is sold and the buyer is not happy and
returns the item, and the seller refunds the purchase price and the postage in both directions, why does that buyer have the ability to give a person negative feedback?
The transaction is canceled when the refund is complete. The buyer was not injured and was made whole. The buyer therefore has no right to be able to
make negative comments. There was in effect no transaction. Nothing transpired.

I can't understand how you can truly believe that nothing transpired here. You just described the whole thing. In addition to your explanation, you don't even know how long this buyer may have searched before deciding to buy your item. A refund doesn't erase the history of a transaction.

I received bad feedback for an error I made after immediately refunding and apologizing. Yes, it stings a little but I totally deserved it. I've felt for a long time that feedback is pretty much worthless, and if sellers can get this type of feedback removed, it just reinforces my thoughts.

kemcin_26 · ‎06-04-2018

@mam98031 wrote:
@kemcin_26 wrote:
For $300 I'd have said much worse if there was undisclosed damage
Your assuming there actually was. That isn't necessarily the case. It could be just a reason the buyer used to get the seller to accept the return easily. It happens all the time.

They admitted it when they relisted the item it's in the description now

d-k_treasures · ‎06-04-2018

Just tacking onto the end of the thread, but curious as to what it really sold for? Sold's have it as 350.00, the listing says 350.00, but the feedback says 300.00.

I wonder if the 'best offer' isn't showing in sold listings anymore(we know the BO price accepted is)? That sure would cause some bad info for sellers researching items and also the data being sold ...........

_____________________________
"Nothing is obvious to the oblivious"

*madison · ‎06-04-2018

@mam98031 wrote:
@kemcin_26 wrote:
For $300 I'd have said much worse if there was undisclosed damage
Your assuming there actually was. That isn't necessarily the case. It could be just a reason the buyer used to get the seller to accept the return easily. It happens all the time.

You're assuming the poster is assuming.

You will find a full confession on the re-list if you take a look..

just4posts · ‎06-04-2018

@bobogringos-

Forget the negative. You got your original item back (that in itself should override the neg). You relisted it. Move on.

muttlymob · ‎06-04-2018

@bobogringos wrote:
I don't understand Ebay policy. If an item is sold and the buyer is not happy and
returns the item, and the seller refunds the purchase price and the postage in both directions, why does that buyer have the ability to give a person negative feedback?
The transaction is canceled when the refund is complete. The buyer was not injured and was made whole. The buyer therefore has no right to be able to
make negative comments. There was in effect no transaction. Nothing transpired.

I don't understand why sellers who mess up a listing and send something that is not as described, think it is a positive experience for the buyer.

The buyer bought a ring and instead received a refund. He lost the time it took to buy, wait for the mail, then return the ring. He lost access to his money during the time between payment and refund processing.

Something definitely transpired and it likely was not a good time for all involved.

castlemagicmemories · ‎06-04-2018

@d-k_treasures wrote:
Just tacking onto the end of the thread, but curious as to what it really sold for? Sold's have it as 350.00, the listing says 350.00, but the feedback says 300.00.

I wonder if the 'best offer' isn't showing in sold listings anymore(we know the BO price accepted is)? That sure would cause some bad info for sellers researching items and also the data being sold ...........

No, it's not, d_k. I don't think it has been for some time. I have bought items with my Best Offer being accepted by the seller, and the sold listing then shows the original price; it does not reflect the Best Offer Price that was accepted. Nor does it even say that Best Offer was accepted. The only place you see that is in feedback, again, with the Best Offer price not showing.

castlemagicmemories · ‎06-04-2018

When the thinking is, I gave a refund, so nothing transpired and I don't deserve a neg, the whole situation is not being considered. One is only thinking of THEIR side of the transaction, and the fact that they don't want a neg.

Thinking of how the buyer feels when they get something that is not as described should help to understand the neg. They searched, tied up their money, waited for the item, and found the item was not what it was said to be. A refund doesn't make all that go away.

The best way to avoid a neg is to do all you can to provide an accurate listing.

honeys_hut · ‎06-04-2018

This just happened to me this today! I posted to the community asking if this has happened to anyone else. (honeys_hut) I mailed an excellent condition item to a buyer, bubble wrapped and added newspaper for extra protection. Buyer claims I mailed him a broken item! It had to have happened during shipping, and now I have a big negative review! I asked buyer to call and told him I was very sorry, etc. and how item was shipped in excellent condition as he saw it when he purchased it. I'm devastated that I would be judged so harshly, I have no control over shipping!

kemcin_26 · ‎06-04-2018

OMG sellers how hard it is it to understand that if you can't deliver the item in the shape that it was listed in it's not a good experience for the buyer.

They don't want a refund they don't want to excuse his about it being damaged in the mail, they want the item.

castlemagicmemories · ‎06-04-2018

@honeys_hut wrote:
This just happened to me this today! I posted to the community asking if this has happened to anyone else. (honeys_hut) I mailed an excellent condition item to a buyer, bubble wrapped and added newspaper for extra protection. Buyer claims I mailed him a broken item! It had to have happened during shipping, and now I have a big negative review! I asked buyer to call and told him I was very sorry, etc. and how item was shipped in excellent condition as he saw it when he purchased it. I'm devastated that I would be judged so harshly, I have no control over shipping!

So sorry this happened to you. But I would caution you to keep all your communication on Ebay. You have no proof of what happened on a phone call, it becomes a he said/she said situation, and not everyone wants or appreciates a phone call. Everything can be handled through Ebay messages.

Did you ask for pictures? You can refund the buyer, and file an insurance claim to get your money back. If you resolve the problem, after that, at a later date, you might ask the buyer if they would consider revising the feedback. But don't ask him until after you resolve the situation, and don't send a feedback revision until you hear from him that he would be willing to revise your feedback. You only get a few of these a year so you don't want to waste any.

muttlymob · ‎06-04-2018

@honeys_hut wrote:
This just happened to me this today! I posted to the community asking if this has happened to anyone else. (honeys_hut) I mailed an excellent condition item to a buyer, bubble wrapped and added newspaper for extra protection. Buyer claims I mailed him a broken item! It had to have happened during shipping, and now I have a big negative review! I asked buyer to call and told him I was very sorry, etc. and how item was shipped in excellent condition as he saw it when he purchased it. I'm devastated that I would be judged so harshly, I have no control over shipping!

Did you double box? Have you ever packaged something as big and fragile as this before?

You do have some control over shipping. And that control is in the packaging.

The buyer didn't see what you shipped. He saw a picture you put in the listing - he has no way of knowing if that is what you actually shipped. While a neg may be harsh, you cannot really expect a buyer who receives a broken item to feel positive about the transaction.

d-k_treasures · ‎06-04-2018

@castlemagicmemories wrote:
@d-k_treasures wrote:
Just tacking onto the end of the thread, but curious as to what it really sold for? Sold's have it as 350.00, the listing says 350.00, but the feedback says 300.00.

I wonder if the 'best offer' isn't showing in sold listings anymore(we know the BO price accepted is)? That sure would cause some bad info for sellers researching items and also the data being sold ...........

No, it's not, d_k. I don't think it has been for some time. I have bought items with my Best Offer being accepted by the seller, and the sold listing then shows the original price; it does not reflect the Best Offer Price that was accepted. Nor does it even say that Best Offer was accepted. The only place you see that is in feedback, again, with the Best Offer price not showing.

But the completed listings always showed BO accepted(the listings have been showing the listed price for a long time). Now search seems to not show that a BO was accepted.

This is so wrong - and skews the numbers. Fake ~~news~~ numbers.

_____________________________
"Nothing is obvious to the oblivious"