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Understanding what happens when Seller level goes "Below Standard"

Have recently gone Below Standard for the first time (a few cancellations due to unfortunate out of stock items)

Only over the threshold by 0.05% so confident will be ok for the next evaluation.

 

But I can't find a clear explanation on what impact we will face this month - I've searched the forum and google and can't seem to see any clear detail.

 

Sales, Customer Enquiries and new Watchers have definitely gone down since the 20th - will listings be suppresed? If so, how and to what extent?

 

Is there anything else we should expect to see / not see? Having received any comms from Ebay so unsure what impact this will have.

 

Will visibility spring straight back to normal if we are back below the threshold at the next evaluation?

 

Thanks in advance for any advice.

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Re: Understanding what happens when Seller level goes "Below Standard"

Your eBay fees will go up and you could be done selling on eBay for awhile...if more "out of stock".

"Out of stock" is a big no...no. Instead of that you need to work with the buyer...do you have something similar you can send that matches what they bought. And maybe a freebie? Always talk to the buyer as how can I correct a problem. "I don't have this but I have that". Pushing that "out of stock" button will end your selling.

I believe "out of stock" will remain for a year on your account...but not totally sure because it is UK

Message 2 of 5
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Re: Understanding what happens when Seller level goes "Below Standard"

They add 5% or 6% in additional Final Value Fees and I am pretty sure you cant use Promoted Listings. 

I have heard that visibility is decreased. 

 

https://pages.ebay.com/sellerinformation/news/fallupdate16/below-standard.html

 

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Message 3 of 5
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Re: Understanding what happens when Seller level goes "Below Standard"

You will be notified of the penalty fee and may be notified of a limit on listings and/or revenue.

Message 4 of 5
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Re: Understanding what happens when Seller level goes "Below Standard"

Not sure if the UK has different sanctions.

 

You may want to ask on your home boards.

This is the US boards (.com)

 

klhmdg  •  Volunteer Community Mentor
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