
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 04:54 PM - last edited on ‎04-22-2019 09:26 PM by kh-gary
I recently found out about the new policy of "Good Until Cancelled" listings and the inability to opt-out of autorelist. In an effort out find out more and hopefully learn a work-around, I called and spoke with 2 separate CS agents in the Philippines; Donald and his supervisor Jackie. After expressing my frustration at the new policy and what appears to be an obvious attempt to the fleece the sellers even more, I hung up and went about my day.
Fast forward a few hours, and I check my account to see that someone has added 5 homosexual pornographic items to my shopping cart and had browsed several more!!! Imagine the horror of clicking on my cart to find blow-up sex dolls and anatomically correct gay action figures!! I certainly didn't do it and I know for certain my account wasn't hacked because of the two-step authentication process. It could only have been one of the two employees I spoke with earlier who decided to go because I dare disagree with the new seller fee policies. I'm not even sure where the homosexual porn came into play, but that's how they decided to exact revenge somehow.
I called back to the Trust and Safety team to report this blatant breech of not only professional ethics, but also the violation to my privacy and civil liberties and was met with the usual canned "we'll file and report and get back to you" nonsense. Ha! I'm still waiting on someone to get back to me for an issue I had in November!!
I absolutely refuse at any level to accept this behavior on the part of eBay!! I prefer to close my account and go on government assistance than go along with this sort of rude, vulgar, and disrespectful behavior. It's been getting more and more lopsided against the seller for years now, but this is the ultimate middle finger to me. Enough is enough!!
Has anyone else experienced this? Any constructive thoughts or ideas?
Thanks...
Solved! Go to Best Answer
Accepted Solutions
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-22-2019 12:43 PM
Thanks for the tag @stead_9844!
Hi @Anonymous - thanks for sharing your experience with us. I am alarmed by what you’ve described and I’m going to have the calls you made reviewed and appropriate action taken if necessary. Should you encounter another problem in the future, I hope our customer service will be able to better meet your expectations. Thanks!
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 05:05 PM
How do you know your account wasn't hacked?
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 05:07 PM
Why would the two employees care? Ebay does not belong to them nor are they making any big money off of it. With all the calls they take, I doubt they remember any one of them, unless you were very rude with them. I would lean more towards a glitch.
Is it possible that someone else using your computer or access to your computer put them in the cart? As a prank? To annoy you?
Unbelievably unprofessional eBay employee encounter!!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 05:20 PM
The Trust and Safety Team rep said that an employee for sure accessed the account earlier today and all but admitted that it looked as if they have added the items and committed the fraud.
I do not allow access to my account and I do not share that information. The friends I have and company I keep don't find that sort of thing funny in the first place.
I also have the two-step authentication procedure in place further adding to the difficulty in hacking and unauthorized access.
As to their motivations, I can't speculate.
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 05:21 PM - last edited on ‎04-22-2019 09:26 PM by kh-gary
@Anonymous wrote:
I recently found out about the new policy of "Good Until Cancelled" listings and the inability to opt-out of autorelist. In an effort out find out more and hopefully learn a work-around, I called and spoke with 2 separate CS agents in the Philippines; Donald and his supervisor Jackie. After expressing my frustration at the new policy and what appears to be an obvious attempt to the fleece the sellers even more, I hung up and went about my day.
Fast forward a few hours, and I check my account to see that someone has added 5 homosexual pornographic items to my shopping cart and had browsed several more!!! Imagine the horror of clicking on my cart to find blow-up sex dolls and anatomically correct gay action figures!! I certainly didn't do it and I know for certain my account wasn't hacked because of the two-step authentication process. It could only have been one of the two employees I spoke with earlier who decided to go because I dare disagree with the new seller fee policies. I'm not even sure where the homosexual porn came into play, but that's how they decided to exact revenge somehow.
I called back to the Trust and Safety team to report this blatant breech of not only professional ethics, but also the violation to my privacy and civil liberties and was met with the usual canned "we'll file and report and get back to you" nonsense. Ha! I'm still waiting on someone to get back to me for an issue I had in November!!
I absolutely refuse at any level to accept this behavior on the part of eBay!! I prefer to close my account and go on government assistance than go along with this sort of rude, vulgar, and disrespectful behavior. It's been getting more and more lopsided against the seller for years now, but this is the ultimate middle finger to me. Enough is enough!!
Has anyone else experienced this? Any constructive thoughts or ideas?
Thanks...
Sounds about right ..... there are many Customer Support Agents in the Philippines and Trust & Safety who give the impression they care, promise to follow-up, and never do. There's plenty of pornography here at eBay that's visible to all and children (Adult Verification not required). I reported to Concierge Customer Support that > 26K pornography listings are in the wrong categories and should either be moved or pulled, but nothing has been done.
What you're reporting is a very serious issue and breach of trust & policy. If a CS Agent did this, they should be walked out the door.
Some options for you:
- Escalate to a U.S. based Customer Support Agent (by phone & in writing with request for a written response).
- File a written BBB complaint (which eBay has to respond to).
- File a written complaint with your State Attorney General's Office, Consumer Complaint Division.
Unbelievably unprofessional eBay employee encounter!!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 05:35 PM
It's a real shame that is the reality here on eBay these days.
Your suggestions are great and I'll get right on those first thing tomorrow morning. I do know for a fact that the sexual exploitation of children, whether online or in person, is taken very seriously and not tolerated at all here in Alaska. I'm sure the State AG's office would like to know about the accessibility of this filth to minors.
I wasn't aware that a complaint to the BBB required a response from the other party. Good to know!
Thanks...
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 06:49 PM
@Anonymous wrote:I wasn't aware that a complaint to the BBB required a response from the other party. Good to know!
Thanks...
It doesn't and the BBB is a complete joke.
Into your life it will creep
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 07:01 PM
It seems highly unlikely to me that a stranger in the Philippines would risk their job with this kind of juvenile retaliation to a stranger. Why would that even make sense? They will never talk to you again. They’re just answering phones and I doubt they have any interest in whether or not you like EBay policies.
I think it’s much more likely to be a glitch. Retribution doesn’t pass the smell test.
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 07:09 PM
Ditto
Hardly more effective than Angue’s list - no clout whatsoever.
Unbelievably unprofessional eBay employee encounter!!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 07:17 PM - edited ‎04-21-2019 07:20 PM
If this had happened 20 years ago, I would've been a bit more inclined to chalk it up to a glitch or some such and agree with you. However with the current societal trends and the seemingly complete disregard for any sort of rational thought or logic, I'm not so confident anymore. Just a quick scan of the online news headlines illustrates just how far the insanity has come. And I expect it will get a whole lot worse before it gets any better.
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 07:52 PM
The GTC was announced about 45 days ago. All sellers were sent emails and notices within their messaging. It shouldn't have been a surprise. Sorry, there is no workaround. All sellers are in the same 'sinking' boat.
Unbelievably unprofessional eBay employee encounter!!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 08:49 PM
@auctionpet wrote:
If an ebay CS employee is responsible, you must have said something extremely upsetting to them to result in this type of retaliation. Not sure your telling us the entire slant of your conversation.
The GTC was announced about 45 days ago. All sellers were sent emails and notices within their messaging. It shouldn't have been a surprise. Sorry, there is no workaround. All sellers are in the same 'sinking' boat.
Really? Call me old fashioned, but I interpret this as you calling me a liar; something which I do not appreciate at all. I'm not sure how it is where you live, but here in AK a man's word is still worth more than all the money in his bank account. And he takes offense when it's challenged. So, I would appreciate it if rather than infer that I'm being dishonest somehow, you'd just keep your comments to yourself if they aren't constructive.
I shared this with a friend who has made a career in the IT field, both in the military and private sector. A simple search of the IP address used to add those items to the cart will tell volumes. That and all sorts of other internal computer markers that I personally know very little about can narrow it down to the actual machine used to do the deed. An attorney can subpoena that IP address and go from there. It's pretty cut-and-dry with regards to the who done it and it won't take much in the form of time or money to find out.
And just for the sake of argument, regardless of what I said or how I acted there is absolutely no excuse of any kind that I will accept for an employee of a company I choose to do business with to violate my privacy and civil liberties. To those that ask "why would anyone do that"; I honestly don't know. I'm not a criminal nor do I feel the need to be nosey and disrespectful. But it happens all the time! As we have all seen in the news lately, multiple Big Tech platforms have been repeatedly busted for privacy violations carried out by their own employees. And if I end up being wrong and it was a genuine fluke somehow in the space-time continuum, I will gladly come back and eat a little crow. Please make no mistake-I'm not simply coming on the forum here to complain. I'm sharing this because it needed to be shared and other eBay users need to be aware of it. I am also genuinely curious if anyone else has experienced anything similar.
With regards to all the emails and notices, I have far better things to do with my life than spend it pouring over the constant stream of mindless "information" from eBay. Sorry, I don't drink the eBay kool-aid like lots of others; it's nothing more than a platform I can use for my own financial benefit-period. Whether I had foreknowledge or not as to the GTC policy change, it still would not have been something I would be amicable too and I still would have called them to voice my opinion as a seller and as a customer; ie. it wouldn't have mattered to me either way to know ahead of time.
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 09:02 PM
@auctionpet wrote:
If an ebay CS employee is responsible, you must have said something extremely upsetting to them to result in this type of retaliation. Not sure your telling us the entire slant of your conversation.
The GTC was announced about 45 days ago. All sellers were sent emails and notices within their messaging. It shouldn't have been a surprise. Sorry, there is no workaround. All sellers are in the same 'sinking' boat.
There is no excuse for this type of behavior. If what the op says is true, then this is outright fraud, and abuse of an electronic data system(hacking) here in the US. I would escalate the issue and file reports with the FBI, Attorney General of my state, and send a certified letter to the eBay headquarters demanding action.
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 09:10 PM
@slippinjimmy wrote:
@Anonymous wrote:I wasn't aware that a complaint to the BBB required a response from the other party. Good to know!
Thanks...
It doesn't and the BBB is a complete joke.
IT does if they want to keep their rating. Whenever I have used them I have always gotten a response back. 4 complaints last year alone and I have been using them for years.
Although I did not always get the outcome I wanted.
Unbelievably unprofessional eBay employee encounter!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-21-2019 09:14 PM
If this happened, it is completely unacceptable. @Anonymous Any way you could look into this for the OP?
