mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@loveyourimagination49 wrote:
Do you still have the message that the buyer wanted it shipped to ND?
While if the claim was in Ebay, Ebay would accept the email notification and proof the buyer asked for the change of address as long as it was in Ebay's email system, PayPal will not.
Paypal won't take any kind of email proof. They don't offer any relief about the address. You MUST ship to the address on the payment notification period, to be covered under PP seller protection.
It is unfortunate, but it isn't likely the OP can win this chargeback.
I know this isn't what you want to hear, but it is highly unlikely that you can win this claim in Paypal for reasons already stated on the thread.
Did you ship the item to the buyer via USPS?
I ask, because if it were me in your position and if I had shipped USPS, I'd send an email to the buyer in the EBAY email system. Being very polite and professional and notify them that you are aware that they have filed a dispute with Paypal. Express that you are sorry there is some issues with the transaction. Let them know that you have the tracking data showing you shipped to the address they asked you to ship to via email [and you have that email too]. The tracking shows it was delivered.
Because they are claiming an issue with not receiving this item, you will be notifying USPS about this transaction for potential mail fraud which is a federal offense. Let them not they may be contacted by the postal investigators in this matter.
Remember you have to stay polite and professional. Don't get angry with them, don't show emotion. Just the facts.
This could scare them enough to withdraw the claim, so you'll want to do this soon before Paypal makes a ruling. It may not scare them, but it is worth a try.
If they do respond, before you respond back to them, come on back and let us know what they have said and get a bit more guidance from us seasoned sellers to we can try and help you not lose all that money. That is a lot of money and I absolutely respect that it would be a big financial hardship on you.
@gracieallen01 wrote:
@remispe_54 wrote:
@darrecu2 wrote:Hey! There have been many posts about this, but my situation is very difficult.
Around Christmas time last year, a buyer had bought my item but told me to ship it to a different address.
Just this week the buyer had opened an authorized transaction dispute through PayPal
When in December, ..... as the tracking to threaten your buyer may have just recently expired a few days ago.
'What if?' Just for the sake of argument, 'what if' it is a REAL Unauthorized Use claim?
It is that time of year when some people go over their bills, expenses and such for filing their taxes. What if someone said, "Whoa, what is this? I didn't do that!", and they really didn't?
Then that would mean their Ebay account would have been hijacked too if the original address on the PP payment notification was correct. The only way someone can send an email in the Ebay system from any given account is they must know the password and be logged on as that member. So if the address given on the email was from a thief but the original address was correct, then this member has a bigger problem of a hijacked account.
