Unauthorized Transaction Dispute

[darrecu2]

Hey! There have been many posts about this, but my situation is very difficult. 

Around Christmas time last year, a buyer had bought my item but told me to ship it to a different address. The address stated on eBay and PayPal was in California, but the address the buyer provided was in North Dakota. Just this week the buyer had opened an authorized transaction dispute through PayPal, and I don't think I have much luck explaining the situation since the shipped item was different from the buyer's address. (I know, extremely naive of me to fall for this scam).

The item in question was over $300, and I currently don't have the money to pay PayPal if I lose the dispute, so I'm in an extremely tight situation right now. Any suggestions? 

Thanks!

[equid0x]

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@darrecu2 wrote:

Hey! There have been many posts about this, but my situation is very difficult. 

Around Christmas time last year, a buyer had bought my item but told me to ship it to a different address. The address stated on eBay and PayPal was in California, but the address the buyer provided was in North Dakota. Just this week the buyer had opened an authorized transaction dispute through PayPal, and I don't think I have much luck explaining the situation since the shipped item was different from the buyer's address. (I know, extremely naive of me to fall for this scam).

The item in question was over $300, and I currently don't have the money to pay PayPal if I lose the dispute, so I'm in an extremely tight situation right now. Any suggestions? 

Thanks!

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Report to eBay/PayPal open disputes... file IC3 and police reports. Thats all you can really do.

In the future, cancel any sale where the buyer asks you to ship to a different address. 

[pjcdn2005]

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@dtexley3 wrote:

This is a PayPal Unauthorized Use claim.  The rules are different.  For a unauthorized use claim Paypal ONLY requires proof of SHIPPING, not delivery.  The OP should be able to upload the tracking info to Paypal and get this closed.  Under the UA policies addresses and delivery are NOT required.  Seller should be held harmless under the unauthorized use policies.

Now if the claim is for INR or SNAD whether it be under Paypal or the credit card, THEN the delivery address could come into play under the Seller protection policy.

But so far the OP has stated this is unauthorized use and all they need is to get the tracking log from the post office and upload to Paypal.  Since it's beyond 90 days it will take a special request to USPS to have them send the seller this information.

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Wouldn't they need proof of shipping to the payment address?

[jitterbug2003]

Track down on line who lives there and see if you can get a connection to the party. Why-so you can release the address and next time I'm in ND I'll toilet paper their mailbox.

[myangelandmyprincess]

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@dtexley3 wrote:

This is a PayPal Unauthorized Use claim.  The rules are different.  For a unauthorized use claim Paypal ONLY requires proof of SHIPPING, not delivery.  The OP should be able to upload the tracking info to Paypal and get this closed.  Under the UA policies addresses and delivery are NOT required.  Seller should be held harmless under the unauthorized use policies.

Now if the claim is for INR or SNAD whether it be under Paypal or the credit card, THEN the delivery address could come into play under the Seller protection policy.

But so far the OP has stated this is unauthorized use and all they need is to get the tracking log from the post office and upload to Paypal.  Since it's beyond 90 days it will take a special request to USPS to have them send the seller this information.

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They need proof they shipped to the PayPal address which they don’t have.  They shipped to an alternate address