Unable to relist Cancelled Listings

[thecygnarcollection*]

In mid-April, I opened a new seller account, this one, and used File Exchange to upload 95 items to it. According to my seller page, I had limits of 500 items or $5000. By mid-May, I had the account settings setup, updated 1/2 of my listings with pics, and on May 12, 2019, listed 50 items using my 50 free listings, total price about $1000. I had 45 listings still in 'Scheduled' needing to have pictures added and other cleanup.

On May 13, at 00:22, ebay suspended my account, ended my 50 active listings and cancelled my 45 scheduled listings.

I contacted Customer Service, and got my account reinstated, and my listings restored to my 'ended listings' page. The email says I can relist all 95 listings. However, the Scheduled listings that were cancelled, are giving an error when I try to Relist them.  "It looks like there's a problem with this listing.

• This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller."

@Anonymous
brian@ebay
tyler@ebay
Please correct the settings on my cancelled listings so I can relist them.

Thank you

[brian@ebay]

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@thecygnarcollection* wrote:

In mid-April, I opened a new seller account, this one, and used File Exchange to upload 95 items to it. According to my seller page, I had limits of 500 items or $5000. By mid-May, I had the account settings setup, updated 1/2 of my listings with pics, and on May 12, 2019, listed 50 items using my 50 free listings, total price about $1000. I had 45 listings still in 'Scheduled' needing to have pictures added and other cleanup.

On May 13, at 00:22, ebay suspended my account, ended my 50 active listings and cancelled my 45 scheduled listings.

I contacted Customer Service, and got my account reinstated, and my listings restored to my 'ended listings' page. The email says I can relist all 95 listings. However, the Scheduled listings that were cancelled, are giving an error when I try to Relist them.  "It looks like there's a problem with this listing.

• This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller."

@Anonymous
brian@ebay
tyler@ebay
Please correct the settings on my cancelled listings so I can relist them.

Thank you

---

Hi @thecygnarcollection*, the team that reinstated the listings has process the listings again, which may resolve this. Try relisting the items in a few hours. Unfortunately, if this doesn't resolve the issue then you will have to create new listings instead of using the relist/sell similar feature. Hopefully this isn't the case, but it is possible so I wanted to be sure you are aware.

[thecygnarcollection*]

Thank you Brian.  That didn't resolve it. 

[mam98031]

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@thecygnarcollection* wrote:

Thank you Brian.  That didn't resolve it. 

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I'm sorry to hear that.  It looks like you will have to do as Brian suggested and recreate your listings.  Not a good resolution to your issue, but it may be your only one at this point.

[this*old*attic]

I’m usually either quite pro-EBay at best or philosophical about stuff I don’t love at worst....

But I think it is inexcusably pathetic for a modern internet platform to take down someone’s listings and be unable to provide any better correction than for the user to have to re-do all his/her work.

 I won’t even speculate about what kind of easily addressed minor or non-issue would merit closing someone’s account and essentially pulling down their business, given that the whole thing was quickly (if sloppily) reversed.

Ebay score: 0

[this*old*attic]

And with no demonstrable effort at restitution, either.

Shopping coupons, some free postage, extra free listings, refund of FVFs or store fees... whatever, think outside the box...nada.

[mam98031]

I've had it happen when Ebay deletes a listing.  Not cancel it, completely delete it.  Fortunately for me that hasn't happened often over the years.

[thecygnarcollection*]

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@this*old*attic wrote:

And with no demonstrable effort at restitution, either.

Shopping coupons, some free postage, extra free listings, refund of FVFs or store fees... whatever, think outside the box...nada.

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Thank you rose; I feel a lot the same way, but didn't want to say it publicly.  As an I.T. professional, I'm pretty certain changing a field in a database is all that's needed to let me relist. But, whoever is in CS has a script and it doesn't do that. 

The questions they asked were basic. 'What paypal acct do you use' 'Whats your address' 'Are you using a

supplier? (for used toy soldiers? SMH)' 'Do you plan to continue selling?'  I asked What Suspicious Actions prompted the takedown; the CSR said it was a generic message sent to everyone they take down. Who knows if that's true or not. 

I was on the line with the CS agent about 15 mins. At the end, he said my acct was reinstated. I thought he said click 'Release' from the menu on the listing in the Ended folder, and my listings would go back up. After, I realized he said click 'Relist'.  So I lost my 50 free listings for the month. My listings will wait until mid-June to go up again.  And I'll dribble them in, 10/day for 5 days. 

The worst part was, when I logged in while suspended, I get a full page warning stating I was suspended, no links to go anywhere else, and no ebay contact number to appeal. I had to google it.  Seems like, if ebay likes money, they'd put the appeal contact number in the dead-end 'you're suspended' page. 

I figure I lost the months listings and about 8 hrs of editing that I'll have to re-do.  I'll also spend about an hour stripping out my File Exchange file and re-upload the "lost" listings.  

Thanx, ebay!