Ugh! Mobile device buyers

[imapaqrat]

It seems like 90% of my cancellations & return request are coming from mobile device buyers, that seem to only look at the small picture (because mobile) and title.

They don't even bother to read the detailed descriptions.

I've had a couple of return request where the seller claims, "Item not as described" then they point out defects that were clearly described in the description and photos. Their excuse, "It was hard to see on their phone."

Why should I be responsible for them not being able to see the defect because the photos are too small on their phones?  Of course eBay sided with the buyer, no surprise there.

This is more of a rant than anything else, because I know eBay doesn't care, as long as they show the initial sale.

I Hope You & Yours Are Staying Health!
Sincerely,
Bruce "ImaPaqRat" Fisher
Remember: People don't stop playing because they grow old; they grow old because they stop playing! So, NEVER STOP PLAYING!

[bbravo65]

"...I Hope You & Yours Are Staying Health!..."

...thank you and same to you as well...

[m60driver]

Indeed, t'is a not so brave new world of tiny minds.  Resistance is futile.

[crescentstation]

Oh, that darn reading thing again!

[southern*sweet*tea]

Thing is, on my phone, I can zoom in photos much closer than I can with a desktop, so not being able to see the photo really isn't an excuse.  I don't know of any touchscreen phone that doesn't have pinch zoom.

[chapeau-noir]

More than 280 characters and the mind just gives out.

[atikovi]

Did you ask a U.S. CSR to review the claim? If the buyer claims defects that are clearly mentioned, it should go in your favor.

[gwzcomps]

"The cost of doing business" as the staff carelessly say. Lazy excuse for a lazily run site. The lack of buyer accountability and a functional site/app cause most of these problems. It stumps me how anyone manages to even buy anything on the app.