eBay

my_gently_loved_brands · ‎01-23-2018

Hello everyone, I want to start by saying how much I love this community. I have had nothing but pleasant experiences talking with some of you 😃

So here is my predicament/situation. I am very new selling and I just started a small ramp up in my selling. My girlfriend and I are trying to start a part time reselling business and are currently in the process of shopping for inventory etc. I'm trying to slowly ramp up my feedback with a few sales here and there while we slowly ramp up our little Ebay store with items, get shipping, inventory situated etc.

Good feedback is paramount as it should be, but extra paramount to us when we are trying to get started. I will even accept very low best offer bids because the feedback is really what I need right now. I have noticed on one of my orders shipped that USPS has miss sorted the item from the buyers state and sent it 1000+ miles down to Texas =( He ordered two items which I consolidated shipping so it's a double whammy! He has not messaged and I purchased the label through Ebay so tracking was uploaded. Should I reach out and appologize on behalf of USPS, so the buyer sees that I care about the time it's taking to reach him? I really need his good feedback, I think a negative would kill us right now, and it would be a shame so early in our growth that we get dinged for USPS which is out of our hands =(

What would you do?

emerald40 · ‎01-24-2018

You need to stop concentrating on receiving feedback and more concerned with getting the product to the buyer.

Your next step should be to go down to the Post Office and get this package on the right track. That happens often in my State where an item comes into RI and then onto New Hampshire. One call and they recall it right back.

Do not poke or annoy your buyer. If there is a problem he will contact you. Just get the item on the right track so it reaches him as soon as possible.

And one important lesson - do not beg for feedback from your buyers. It is voluntary. They will leav it if they want to.

sam9876 · ‎01-24-2018

"Should I reach out and appologize on behalf of USPS, so the buyer sees that I care about the time it's taking to reach him? "

No.

labs118 · ‎01-24-2018

I wouldn't reach out to the buyer
I would go to USPS web site & request updates via text or email , Try getting it going back in the right direction. If the buyer reaches out it's one thing but I would leave it alone.

I know you seem very concerned about feedback, many here will say they look at a sellers feedback , many here will tell you feedback doesn't matter.
tons of my buyers never leave me feedback so don't count on it

If you want to try to build up the feedback number then buy some small items & hope your seller leaves feedback.

Good luck

a_c_green · ‎01-24-2018

@jarnold091979 wrote:
I have noticed on one of my orders shipped that USPS has miss sorted the item from the buyers state and sent it 1000+ miles down to Texas =( He ordered two items which I consolidated shipping so it's a double whammy! He has not messaged and I purchased the label through Ebay so tracking was uploaded. Should I reach out and appologize on behalf of USPS, so the buyer sees that I care about the time it's taking to reach him? I really need his good feedback, I think a negative would kill us right now, and it would be a shame so early in our growth that we get dinged for USPS which is out of our hands =(

What would you do?

Nothing. For starters, while it may look like a missorted shipment, it may still in reality be getting routed through the closest hub, and once it's on an airplane, there isn't a whole lot of difference between 200 miles and 2000 miles when you're doing 500 MPH; it's a one-day movement in either case. So don't worry about it unless it's already several days past the latest estimated date of delivery and/or the buyer is actually contacting you to ask where it is.

Basically, if the buyer isn't contacting you, you don't have a problem. Don't get yourself worked up over the fine points of feedback; buyers are going to range from very understanding to completely unpredictable (with a side helping of bonkers as well), so just keep things professional and don't get overly stressed about things over which you have no control.