UPRISE IN EBAY SCAMS.

[indianflash]

So I’ve run across new scams that I have never seen selling for 17 years. One scam is they use forwarding companies in DE or OR, and FL to ship to and then forward the mail to where they are scamming from, (way to hide their address) I had this recently and as soon as it was delivered to the address in OREGON they open a case as IND (damaged) and they sent “supposedly my item” (instax camera which was new) from California with the me paid return label eBay gives buyer for returns. What was inside when we got it was a pc of paper that said thank you for your order. Contacted eBay and showed how can I ship an item to OREGON And it come back from california. They sided with us but because in the return processes buyer closed his eBay account which automatically makes them lose from eBay money back guarantee eBay told me to do nothing. Also around the same time he opened an unauthorized charge back with his CC. I’m waiting for the outcome but eBay says I’m covered in this. 

the second scam which has to be new is buyer bought item, as soon as it was delivered. Opened chanced my mind and wanted to return. They sent item back with our return label but the address that was on the package was not even ours. They like taped another address on top but used our tracking info. What is very puzzling is the address they used was in the same zip code as us but like a whole other area around our neighborhood maybe like 1-2 miles radius from our house. When we say delivered package we went to check mail and their was nothing their. We went to post office same day and must have been very lucky as the post office guy who helped us was so friendly he showed us when they scan them they take snap shots of the package. He showed me that it was a small envelope sent back that was flat and no way the Google chromecast we shipped was in that. The Address was not even ours. They were nice and even let us take a photo of the picture they had on file but had to cover some of the address details. Which we were totally fine. With. This showed proof for eBay that buyer never even shipped item back to us.  We opened case with eBay after we called eBay. 30min-1hr later we get a message from eBay that they closed case in our favor and buyer was not refunded. If you run across this type of scam you wont be lucky as most postal clerks are rude and lazy to give this much info and the proof i needed to send ebay. 

what we are seeing is most those doing the scam have very little to no feedback. Or new accounts just opened to start the scam,  Both our scams involved California. Also had a chargeback come in from the Orgeon forwarding company for another instax we sold. Which again were told by eBay we should be protected on the chargeback. 

My personal advise even that not all cases are scams is cancel all sales from forward companies if your item is of value. Mostly electronics that are new. eBay buyer name and ship to name don’t match that is also a pretty good red flag. Mostly if you are selling anything of value really look out and cancel the sale. It’s gonna suck as sales are decreasing on eBay but the pickup of scammers has increased. You will only be protected by eBay so much so you need to step up and start stopping the scams from occurring. This does not stop the long time sellers scamming too as they have learned the system. Theirs is a seller on eBay that is scamming left and right even has feedback from 10+ buyers (as positives because eBay won’t let us leave negatives) that he is waiting for last days of return and opening return and sending back another broken item then what you send. eBay is letting thieves sell/buy on eBay because they need buyers badly. With all the rise in scams I’m trying to find other business I can run. “Realnftvault” is his user name. Might get in trouble for saying but look as the crazyiness that even with 10+ ppl saying this guy scams eBay allows the user to sell/and buy on eBay. 

[broto_64]

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@mam98031 wrote:

@broto_64 

@indianflash wrote:

 The amount of feedback and history one has does play a part in eBay’s decisions on cases. 

I stopped believing that fairy tale a long time ago. Most if not all cases are decided by software, there is no human intervention, you can call them all day long it matters not.

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Your post is above the line.

I completely agree with you regarding Ebay not considering a seller's fb history when deciding a case.  Ebay has never done that and I've been here a long time.

As to the other part of your post.  That is inaccurate.  A common accusation in the past couple of months, but still not true.

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What, the part that cases are decided by bots?
I mean it's always been that way, and you can call and they'll feed you canned answers and happy tales until you go away but the end result is still the same. There are times when a case has been overturned, but certainly not by the phone CS and IF they do accidentally overturn one it's only because the seller could've done so themselves... The phone CS can't do any more than a buyer / seller who is familiar with the system, in fact familiarity with the system would be a far safer bet because the phone CS is wild west.

[mam98031]

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@broto_64 wrote:

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@mam98031 wrote:

@broto_64 

@indianflash wrote:

We are established sellers and you have a new person who is more likely the one scamming. 

Established accounts get hacked, and then used by scammers.
Ebay doesn't know the difference, they don't distinguish one from another.
They have algorithms in place, the only thing that will burn an account is continuous abuse.
Neither years as a member nor number of positive or overall feedback makes any difference. 

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Your post above the line.

Why would there be a difference or better why do you see a difference?  The person performing the Hack is not doing it for altruistic reasons.  The hacker is likely the one that becomes the user of the hacked account to scam others.  Or maybe the hacker turns the info over to someone else so they can use the account to try and steal from others.  Not sure it makes any difference, it is all about stealing from other.

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No man, we're not connecting, it's like we're on two different thought processes.
What I'm telling you is that feedback and longevity doesn't make a difference on ebay.

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That man was on the other part of your post.  I agreed with you on that.  On this post you were talking about hackers and scammers.  Above you said "Established accounts get hacked, and then used by scammers.
Ebay doesn't know the difference, they don't distinguish one from another."  Are you saying that statement too had something to do with feedback?  If so, then yes you are correct, we are on two different things.

[mam98031]

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@broto_64 wrote:

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@mam98031 wrote:

@broto_64 

@indianflash wrote:

 The amount of feedback and history one has does play a part in eBay’s decisions on cases. Som

I stopped believing that fairy tale a long time ago. Most if not all cases are decided by software, there is no human intervention, you can call them all day long it matters not.

********************************************************************************************

Your post is above the line.

I completely agree with you regarding Ebay not considering a seller's fb history when deciding a case.  Ebay has never done that and I've been here a long time.

As to the other part of your post.  That is inaccurate.  A common accusation in the past couple of months, but still not true.

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What, the part that cases are decided by bots?
I mean it's always been that way, and you can call and they'll feed you canned answers and happy tales until you go away but the end result is still the same. There are times when a case has been overturned, but certainly not by the phone CS and IF they do accidentally overturn one it's only because the seller could've done so themselves... The phone CS can't do any more than a buyer / seller who is familiar with the system, in fact familiarity with the system would be a far safer bet because the phone CS is wild west.

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Some cases are likely decided by bots.  The easier kind of stuff.  Was it handled in the established time from, tracking showed delivered, stuff like that.  I have no problem agreeing with you on that.

However Appeals or ones the seller might contact Ebay for some help, then is involving humans.

The CSRs you can access by phone are not always wrong.  There are good ones on the phones too.  But sometimes it is the luck of the draw as not all CSRs are created equally to be sure.

There are other options to contacting Ebay for help other than the phone calls.

[johnrj1226]

 Agree with Mam on the  freight forwarder on both points - never had an issue with shipping to a freight forwarder - if the package is  lost the buyer has no recourse.  We frequently ship  purchases to  people (family) with addresses in Texas, Michigan, other locations in Georgia and Virginia. - no big deal when we just  change the ship to  address  before we  purchase the shipping label.  If one doesn't  know the eBay rules you are  lost in the dark and tend to have   Suspicious Minds - kinda' like the title of a 1968 hit song by the late Great Elvis Presley sang.  https://www.google.com/search?client=firefox-b-1-d&q=suspicious+minds  or  like not being   familiar with the  rules  of  games, like baseball, driving a car, what time to show up for work, when to pay your bills, etc.  they all will get you in trouble sooner or later if you don't.

[autoclockrepair]

Im having the same issue with realnftvault.