Best regards,
Below is a pic showing what I type in the field when issuing a partial refund and then what actually gets posted for the customer to read. I don't like the fact that I create a nice note with proper spacing only to see that get put in a long run-on type paragraph ... it makes it look like I don't know how to type ... is this something can be fixed???? This has been going on for a very long time ...
Regards,
Mr. L
@mr_lincoln wrote:
Below is a pic showing what I type in the field when issuing a partial refund and then what actually gets posted for the customer to read. I don't like the fact that I create a nice note with proper spacing only to see that get put in a long run-on type paragraph ... it makes it look like I don't know how to type ... is this something can be fixed???? This has been going on for a very long time ...
Regards,
Mr. L
Hey @mr_lincoln! Thank you for sharing this insight with us and we will be sure to get this over to the correct team. We will let you know if they are needing anymore information or examples on this!
Devon,
devon@ebay wrote:
@mr_lincoln wrote:Below is a pic showing what I type in the field when issuing a partial refund and then what actually gets posted for the customer to read. I don't like the fact that I create a nice note with proper spacing only to see that get put in a long run-on type paragraph ... it makes it look like I don't know how to type ... is this something can be fixed???? This has been going on for a very long time ...
Regards,
Mr. L
Hey @mr_lincoln! Thank you for sharing this insight with us and we will be sure to get this over to the correct team. We will let you know if they are needing anymore information or examples on this!
My sincere thanks devon@ebay
Mr. L
@a_c_green wrote:
@mr_lincoln wrote:I don't like the fact that I create a nice note with proper spacing only to see that get put in a long run-on type paragraph ... it makes it look like I don't know how to type ... is this something can be fixed???
The software appears to be stripping out the Carriage Return/Line Feed sequence (<CR>/<LF>) that you are typing as normal paragraph separations (i.e. what goes in when you press your Enter key).
You might be able to work around that using so-called Soft Returns, which you type as Shift+Enter (hold down the Shift key while you type the Enter key). This forces a linebreak without starting a new paragraph, and might be something that will slide through the Refund page coding.
Thus you would type:
"...end of my message here.(Shift+Enter)(Shift+Enter)Regards,(Shift+Enter)(Shift+Enter)Mr. L."
...which you should see on-screen as
"...end of my message here.
Regards,
Mr. L."I should mention here that I typed the output sample above using Shift+Enter myself, and it looks correct in my edit window here. Now to click Reply and see what happens. If you hear a loud *bang* and see a cloud of smoke, ignore the advice above.
@a_c_green Sorry I just now saw this reply from you from last September ... please @ mention me if its convenient so I don't miss replies ... I will try and remember to try that the next time I send a partial refund ... I was just checking this thread and will see if they fixed the issue on their end ... if not I will post again here.
devon@ebay I see that after 4 months this issue has not been fixed nor have there been any ongoing updates ... formatting is still an issue and while @a_c_green suggested a solution I might try I realized I shouldn't have to do anything other than type things the way I want them to appear ...
Did they ever respond at all to you the first time this was sent to them?
@slippinjimmy wrote:It's the same formatting you get when you put a note to buyer when sending an invoice, it's also similar if not the exact same when you type a message for buyer into a dispute/request/case.
As far as I know it's always been that way for as long as those fields have been available to fill in.
@slippinjimmy Thanks ... that means they have more to fix ... or simply ignore the request like it appears they have done.
My smart phone even has a Return button that works when I text ... not sure why the formatting on eBay was never set up properly.
@mr_lincoln wrote:
devon@ebay I see that after 4 months this issue has not been fixed nor have there been any ongoing updates ... formatting is still an issue and while @a_c_green suggested a solution I might try I realized I shouldn't have to do anything other than type things the way I want them to appear ...
Did they ever respond at all to you the first time this was sent to them?
Hey @mr_lincoln! I can get this over to the correct team and if they have any updates to share on this I will be sure to let you know!
Devon,
