eBay

evilla-shop · ‎08-15-2023

I recently listed a 2-piece suit without the exact measurements included, although I mentioned in the description I would provide them upon request. This morning I received two messages from different buyers asking about the measurements, 1 asked about pants, another the jacket. The buyers seem legit, they both have several hundred positive feedbacks.

I was wondering if this is some sort of scam, I’m suspicious since the messages both arrived within a minute of each-other. Also neither responded when I told them I would be able to do it in a few hours when I returned home. Thanks.

hartungcards · ‎08-15-2023

I'm surprised you didn't get 8-10 messages asking for the measurements in rapid succession.

soh.maryl · ‎08-15-2023

So listing without measurements was somewhat of an experiment in your mind?

soh.maryl · ‎08-15-2023

You are surprised? Really? Maybe there are a lot of potential buyers who think like I do. If the seller cannot take the time to include information that's important in clothing purchases online, then I cannot take the time to ask for measurements.

sylvan_belle · ‎08-15-2023

I've had a sudden rush of questions in my message box, too. At first, I thought "wow, what's with these buyers that they aren't reading the description."

But then I figured out the reason why.

Ebay just rolled out a change on the listings.

THE DESCRIPTION IS ONLY ACCESSED THROUGH A "DESCRIPTION" TAB.

When a buyer clicks on your listing, they only see the item specifics, which are not exactly buyer friendly.

It's not immediately apparent that you have to click on a tab to read the description.

I know when I'm looking to buy, if I see a listing with no description, or a one sentence description, I immediately back click. It's a big turn off for me.

I worry buyers won't catch on to this for awhile, and wonder how many sales I am losing.

(FYI - I've read that not everyone is seeing this change - this is happening on my MacBook/Chrome, and my Ipad, but not my phone.)

So, the moral of my story is: Be patient with buyers and answer courteously. It could very well not be their fault.