cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Two different accounts, different buyer names, but shipping to same person/address.

both have the same name/address under the shipping info. 

can i ship together? This first person even mentions the second account to me that they will be buying my items before they bought the remaining of my items. 

Or should i ship separate? Should i be worried? 

Message 1 of 6
latest reply
5 REPLIES 5

Two different accounts, different buyer names, but shipping to same person/address.

HI!

     I would ask the buyers before doing that. Could be a renter bought 1 item & the owner bought 1. Maybe however they might like the lower shipping rates though.

Message 2 of 6
latest reply

Two different accounts, different buyer names, but shipping to same person/address.

Hello. Ship them separately, even though I totally understand your desire to ship them together. You don't need to know why; but, the buyer had their reasons for buying from separate accounts. Not your problem. You were paid based on shipping to different customers. If you want to, you could check their feedbacks to see if they leave lots of negatives for others they have bought from - this could be a red flag. But, I think you have no need to worry.

Message 3 of 6
latest reply

Two different accounts, different buyer names, but shipping to same person/address.

Two different usernames you'll have to ship them separately.

The shipping label page will not let you combine shipment on  different orders with different usernames.

China Girl - David Bowie
Message 4 of 6
latest reply

Two different accounts, different buyer names, but shipping to same person/address.

Ship them separately. 

Each transaction with an account is its own separate transaction in the eyes of eBay.

This counts for returns, cases, refunds and tracking delivery. 

 

Because they are separate orders for separate accounts -

You will not be able to combine the shipping together for the same label within the system because they are separate accounts. 

You will not be able to put the same tracking number on two different orders for two accounts. 

**This could lead to one account never showing delivery for that order for that account within the system and the buyer can file an "Item Not Received" case on that order and would win the case and a refund for one of the orders because delivery is not shown in the system. 

 

I can think of no logical reason for the buyer needing to use two different accounts except under two conditions.

1) They are under two different names and using two different payments sources eg. one account is under Mr XYZ and his card and another is under Mrs XYZ using a card under her name or roommates etc.

OR
2) You have the setting in your buyer requirements that blocks a buyer from buying more than one item from you within the 10 day parameter.  (Which you can change if necessary under Selling Preferences > Blocked Buyer List and then Buyer Management lower down on that page)

 

Buyer Params.jpg

Message 5 of 6
latest reply

Two different accounts, different buyer names, but shipping to same person/address.

You won't be able to enter the same tracking number for purchases from two different member accounts,. So combining them will lead to a risk of a fake "Item not received" claim.  Ship them separately.

Message 6 of 6
latest reply