Tracking uploaded on time and scanned but showing a defect in Dashboard
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‎05-31-2017 03:57 AM - edited ‎05-31-2017 04:01 AM
I have an item I sold on May 22nd, shipped on May 23rd and scanned as picked up on the 23rd. Package shows delivered on the 25th. I have a 3 day shipping time.
On my dashboard it is showing no scan by carrier even though the item shows on ebay tracking and on USPS as being picked up and delivered before I even had to ship it. When I click on download report it shows item not uploaded at all, uploaded late and uploaded on time but not scanned on time. HUH? None of this is right.
Do I have to call ebay to get this fixed?
Tracking uploaded on time and scanned but showing a defect in Dashboard
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‎05-31-2017 04:30 AM
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Tracking uploaded on time and scanned but showing a defect in Dashboard
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‎05-31-2017 05:16 AM
Tracking uploaded on time and scanned but showing a defect in Dashboard
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‎05-31-2017 05:21 AM
@dande2016 There is often a system lag when it comes to keeping that metric updated. I find that the issue clears itself up within a week or less most of the time. I've only had to call twice about late shipment dings - one random & one due weather that was noted on the announcements page.
Tracking uploaded on time and scanned but showing a defect in Dashboard
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‎05-31-2017 05:40 AM
Yes, I am aware of the late shipment lag. This one is different though. Usually when it is the lag I cannot generate a report, when I try it shows they were all uploaded on time. This time it generates a report and shows the specific item.
What is so annoying is that when you click on the the tracking ON EBAY, it shows the tracking from start to finish.
Tracking uploaded on time and scanned but showing a defect in Dashboard
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‎05-31-2017 07:38 AM - edited ‎05-31-2017 07:39 AM
@dande2016 wrote:I have an item I sold on May 22nd, shipped on May 23rd and scanned as picked up on the 23rd. Package shows delivered on the 25th. I have a 3 day shipping time.
On my dashboard it is showing no scan by carrier even though the item shows on ebay tracking and on USPS as being picked up and delivered before I even had to ship it. When I click on download report it shows item not uploaded at all, uploaded late and uploaded on time but not scanned on time. HUH? None of this is right.
Do I have to call ebay to get this fixed?
What you are probably looking at is your "If you were evlauated today" screen.
When you are evaluated on June 20, that evalution will cover May 1 - May 31.
eBay still has three weeks to get caught up, and in my experience they always do.
I would not even think about calling eBay until mid-June, because by then it will likely be a non-issue.
Tracking uploaded on time and scanned but showing a defect in Dashboard
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‎06-29-2017 08:00 PM
How did it end up? I'm goinh through something similar right now. 😞
