eBay

secondchancegaming · ‎12-22-2018

Well then, this is a new one for me. I am reaching out to my fellow sellers in the hopes someone can give me some clarity.

Several packages from Dec. 17th that were dropped off at USPS have shown no signs of updates since then. Each package, as is the usual for us, was labeled using the ebay shipping system. All were dropped off at the post office using the bulk drop off section, as we usually do.

Fast forward to today, I've had the pleasure of dealing with some angry (and unreasonable) buyers as well as some pleasant buyers all concerned the tracking has shown no signs of life. I have expalined to them all the situtaion and have told them it is an issue with USPS. I have asked them to please afford some time for the tracking to update. Luckily, for one or two of them, the package was delivered and the tracking reflects it. For others, I have been getting some nasty messages from them naturally accusing me of this and that. I'm getting beyond nervous that I will be on the hook for a pile of refunds and losing all the merchandise, and on top of that, taking hits to my seller account.

I have gone to my local Post office and expressed my concerns, and each time I'm met with "it'll update when it updates, we have a no package left behind policy, the package has to be somewhere, but its not here" Mind you, none of the individuals ever actually went to the back room to check for anything. I tried calling the USPS help hotline, and each time I gave up after being on hold for over 2 hours.

Please tell me someone here has been through this and perhaps offer up some guidance to help.

Thank you ahead of time.

myjunqueyourtreasure · ‎12-23-2018

@labs118

I had one a while back thet "went missing" - tracking updates did nothing but amazingly, as soon as I filed a "missing parcel" claim it suddenly showed as 'delivered' = )

Reality is the leading cause of stress.

labs118 · ‎12-23-2018

@myjunqueyourtreasure wrote:
@labs118

I had one a while back thet "went missing" - tracking updates did nothing but amazingly, as soon as I filed a "missing parcel" claim it suddenly showed as 'delivered' = )

Well that's great it showed up delivered.
I just want to cry with the time I have wasted online this close to Christmas tracking & messaging buyers so they know I am concerned about the fact that my packages haven't arrived to them yet.

And so many are sad story purchases, One was a Christmas stocking kit that a wife was thrilled to find as her husband's got lost in hurricane Katrina, Another for Cookie cutters the nice lady was trying to replace as she made the Christmas tree cookies with her children every year & when they returned home in May after Harvey all her things had gotten lost

I just can't wait until this shipping mess is over
The one from NY I showed tracking on above is a vintage Christmas item they may have wanted for a weekend party or will for sure want for Christmas.

I hope everyone else's shipping is going smoother & next year I will 100% shut down early as to not have to deal with this mess ever again.