Buyer wants to negotiate after bid and payment

[ione_alm]

I sold an item in a bid and clearly stated in the posting that I will ship it timely but cannot guarantee delivery by Christmas since it doesn't actually depend on me. The buyer paid and then contacted me to say that my P&P was too high anyway and I should upgrade to first class posting to have it delivered the next day. I replied and said that it doesn't depend on me and what I can offer at most is to cancel the order.

This looks bad to me and I'm panicking, actually considering to cancel the order because it might be the kind of buyer who makes problems. If it doesn't get there before Christmas I bet I'll get a SNAD request and who knows what else. 

Has anyone had this situation before?

[emerald40]

Do not cancel unless buyer advises you to do so.  It could result in a defect.

You advised buyer it may not arrive in time for Christmas.  You offered to cancel.

Ball is now in his court.  If you do not hear from him to cancel then send out as per the terms of your listing.

[castlemagicmemories · Accepted solution]

You can tell the buyer that you are required by Ebay to ship by the method listed in the listing, and ask him if he would like you to cancel.

You can report the buyer for asking for something that is not in the listing.

If you get a neg, possibly CS would remove it based on these messages.

[ione_alm]

Thank you both so much, this is good stuff! Looks like I've got a plan then 🙂

[castlemagicmemories]

You're welcome! Hope it all works out for you and sorry you had to go through this. I hope you will let us know what happens! Good Luck.

[cubano4u]

Castlemagic beat me to it as usual, LOL. This is exactly what I would suggest, send a message that you are obligated to follow method of shipping and can cancel is they so desire. If they tell you to cancel you have that in writing and are fine. If they leave you a neg than CS can read the messages and see that they attempted to change the method after they had purchased the item and refused your offer to cancel.
It should work out in your favor. Best of luck....

[castlemagicmemories]

Sorry about that, @cubano4u, but it is always good for the OP to have confirmation from different posters.  Thank you for yours!

[ione_alm]

Buyer asked to cancel, so I guess I'm at least off the hook. Reported to eBay though, I was pretty sure I can make that sale to get some extra money for Xmas which is obviously not going to happen so not chuffed. 

Thanks a lot to all of you for your support and great advice! And merry holidays! 

[dirk12955]

This is my 19th Christmas season selling on Ebay. I've never once NOT had a hassle just like this one in the first 18 years. I'm just waiting for the ball to drop for year 19.

There's always a buyer that waits till the last day and needs in hand delivered RIGHT NOW!

[ione_alm]

Hahaha, I see! I'm so sorry. Would it be a good idea to just stop bids after December 15? It's too late now but would be good to know for the following years. 

[bigdeals.etc]

Don't forget to report the buyer thru that ebay link saying they are trying to negotiate after purchasing (which I technically consider additional services).

[ione_alm]

I did, bigdeals. Thank you for the reminder!