eBay

sin-n-dex · ‎02-03-2018

OK, I am confused by some tracking...

First it showed held in customs, fees due, notifying the buyer.

Three days later it showed delivered.

A week after that, it shows at the office of the exchange.

Next day it's "at the post office".

How the heck did it get delivered a week before it arrived at the post office? What's going on, the buyer is upset he doesn't have it, and now won't respond to emails/suggestions that he should check with his local post office which is where it has sat for a few days now. (Buyer claims it was never delivered to him, but I'm wondering if he got it and is trying to return it without paying postage).

Also for it to be at the post office, if it was previously held in customs, wouldn't the buyer have had to pay the duty on it to release it from customs?

Buyer is a long time member (20 years on eBay), registered in Germany, has very high FB but doesn't make frequent purchases (at least in past year). I don't think this is a scam, but since the buyer isn't communicating it's making it difficult for me to solve his problem for him. To note, this is a pretty expensive coin, so I don't want to refund unless I know for certain it's being returned to my courier in Niagara, New York.

Cheers, C.

emerald40 · ‎02-03-2018

Do you have tracking showing it was delivered.

Anything short of that it is your word against his.

Can you call your local Post Office to get more information? Can you have it recalled back?

I believe you are in Canada so things may be different up there.

sin-n-dex · ‎02-03-2018

@emerald40

Tracking shows "delivered" about 10 days ago. A few days ago there were updates that it was at the office of the exchange, and then at the post office. But these tracking notations came a week after it showed delivered.

I'm in Canada, I can't recall it now since the package is definitely in Germany. When it's returned, it will be returned to my courier. I always refund once tracking shows they have it, getting it from them is my issue, not the buyer's.

I'm just very confused about how it was delivered if the buyer doesn't have it (assuming he's speaking truthfully), and even more confusing what these additional scans are that just happened. Makes me think the delivery scan was a mistake and it never was delivered, so I'm asking myself what's going on.

Cheers, C.

emerald40 · ‎02-03-2018

I'm just very confused about how it was delivered if the buyer doesn't have it (assuming he's speaking truthfully), and even more confusing what these additional scans are that just happened. Makes me think the delivery scan was a mistake and it never was delivered, so I'm asking myself what's going on.

____________________________________________________

If it shows delivered, then for ebay purposes it was delivered.

So IMO if you get it back, refund. If not upload tracking to ebay to show it was delivered.

And if he denied delivery, doesn't that negate his buyer protection?

So again wait until you get something back from the courier. But in the meantime if he opens a case for INR, I would think you would be covered.

You seem so sure he is telling the truth and never received it. If that were true, again IMO, he would be responding yo your emails. If I did not get something that scanning said I did, I would be all over the seller and the Post Office trying to figure it out. - certainly not ignoring you.

sin-n-dex · ‎02-03-2018

If it shows delivered, then for ebay purposes it was delivered.

So IMO if you get it back, refund. If not upload tracking to ebay to show it was delivered.

And if he denied delivery, doesn't that negate his buyer protection?

So again wait until you get something back from the courier. But in the meantime if he opens a case for INR, I would think you would be covered.

You seem so sure he is telling the truth and never received it. If that were true, again IMO, he would be responding yo your emails. If I did not get something that scanning said I did, I would be all over the seller and the Post Office trying to figure it out. - certainly not ignoring you.

@emerald40

I'm believing the buyer and "feeling sure" from experience, not because I have any factual knowledge about what happened to this parcel. But you bring up a good point, if the buyer doesn't have his expensive coin he should be replying. I did think maybe there was a language barrier, but my Russian buyers seem to do OK with the translator.

When the buyer told me he didn't have his item, I checked tracking and saw the delivery scan, so I told him "according to online tracking your item was delivered to you on this date. I can refund you when I receive it back" (either because he sends it back, or because it got returned). Not satisfied that I was right, I checked tracking a few days later and saw the additional scans (first office of the exchange, whatever that is, and then "at the post office" which makes me think it's at a post office in Germany ready to be claimed). The Post office scan was on January 30th and the parcel hasn't moved. I was expecting by now to see that it was on it's way back to USA which means I'll eventually get it back.

The courier's return process takes 4-8 weeks, so I always refund when it shows delivered to their USA address, and then follow their proceedure to make a claim. For eBay purposes, returned to the USA address is "returned/delivered". If the buyer is returning it, I issue a label for the item's safe return to Canada (I will even issue a label on some remorse returns, at my discretion).

On the 30th when I saw the additional two scans after the delivery scan, I eBay messaged the buyer to start a discussion and get more details to try and assist. I suggested he check with his post office because on that day there was a scan to say it was there. But it doesn't appear to have moved since then.

eBay would probably tell me the two additional scans are refusing delivery and I'm covered for an INR. If he refuses delivery, he can't upload proof of returning the item to me either.

This is all very strange. I'm used to simpler problems.

Cheers, C.

pjcdn2005 · ‎02-03-2018

Sorry if you mentioned already that you did this but have you looked to see what the German postal site says about the tracking? The receiving country website is often a bit different than what we see on debay or on the Canada Post or USPS site. It might take a little work to figure it out what it says using google translate.

sin-n-dex · ‎02-03-2018

wrote:
Sorry if you mentioned already that you did this but have you looked to see what the German postal site says about the tracking? The receiving country website is often a bit different than what we see on debay or on the Canada Post or USPS site. It might take a little work to figure it out what it says using google translate.

@pjcdn2005

I didn't mention it, because I didn't think of checking that...

But I just checked it now. The only entry on German Post website is "the item was delivered on xxx" which was about 10 days ago.

My brain is still bothered that someone who claims to be missing an expensive coin isn't interested in communicating with me to try and find it, or make sure it comes back to me so he can be refunded.

I don't understand people sometimes.

Cheers, C.