eBay

greengorn · ‎03-23-2016

I recieved a telephone call from eBay today telling me that I needed to switch all of my listings from 14 day returns to 30 day returns by April 1st to maintain my Top Rated Seller Plus status. I do not have an ebay store and this post is not about why or why I should not get a store. My question is - is there a way to bulk edit listings all at once to switch them all over from 14 to 30 day returns? If yes, can someone please instruct me on how to do that? I have over 500 listings and its going to take hours to switch them all.

blackbird*singing · ‎03-24-2016

@greengorn Did they say April 1? That change was supposed to be May 1, I thought.

You can use the bulk editor to do this. http://pages.ebay.com/sellerinformation/build-your-business-online/boost-profits/editing-tips-tools....

To edit your return policy, follow these steps:

Click "My eBay" at the top of any eBay page. You may be asked to sign in
In the left column, click Sell.
Check the box beside the listings you want to edit.
Click the "Edit" button. You are now in the bulk editing tool.
From the Edit drop-down menu at the top of the page, choose “Return policy.” A pop-up window will appear. You can change:
- Whether or not you accept returns. Remember, even if you choose not to accept returns, buyers may still request a return if the items don’t match the item description.
- The return time frame. Choose 14 days, 30 days or 60 days.
- How the refund will be given. Choose from the following options: money back, replacement or exchange.
- Who pays for return shipping. Consider offering free shipping to attract more buyers. Alternatively, you can specify when you’d like the buyer to pay for return shipping.
When you’re done, click “Submit all” at the bottom of the page. Then click “Confirm and submit” in the pop-up window or cancel to go back. You’ll be able to see if you incurred any new fees on this pop-up as well.

labs118 · ‎03-24-2016

As per above Top Rated 30 day return should be May 1st not sure why ebay is calling you

http://pages.ebay.com/sellerinformation/news/fallupdate2015/seller-standards.html#faq=faq-8&tab=high...

Starting May 1, 2016, listings from Top Rated sellers must offer at least a 30-day money-back return policy to earn the Top Rated Plus discount and seal. The handling requirement (same day or one day handling) still applies**.

Also to edit if using selling manager , left column lick active & your list of items appears .
Add check mark to box on left, then edit.
Follow above poster info to change return from 14 to 30 days

Don't try to bulk edit to many at a time, do batches because the bulk editor will freeze
I do small batches at a time

dktoss · ‎03-24-2016

@labs118 wrote:
As per above Top Rated 30 day return should be May 1st not sure why ebay is calling you

To try to suck as many people into it as possible. And it wouldnt put it past them to have a GTC listing with 14 day returns end on April 4, but gets sold April 3, and NOT get the discount because it wasn't changed to the 30 day requirement.

proudveteran · ‎03-24-2016

What's the point? Just offer a lifetime warranty so the buyer can return it any time they want for a full refund, even 5 years later!

Ebay forgets we are not Amazon, Best Buy, Walmart, etc. Some of us are individual small sellers that don't have the ability to absorb these ridiculous losses if the buyer decides after using something for 30 days to exchange it for another of the same item to use for another 30 days. At this rate, they will have a brand new item every 30 days and never have to worry about having it wear out not matter what it is. It could be shoes, underwear (ewww), shaving blades, perfume, etc.

Many big box stores track your returns and if there's an excess number, they will cut you off and no longer accept returns from you. This happened to my ex-wife at Macy's because she belonged to the "outfit of the month" club. She could still buy, but never be able to return it.

How can ebay dictate how we should run our business? If we decide not to offer any returns and my competitor offers 1yr. return, let the buyer decide whom to buy it from! This is called free market captialism.

Whatever happened to "we are just a venue and not the seller of the item"?

graciejoy · ‎03-24-2016

I received a message about it about 2 weeks ago and I went through the message and bulk edited mine from 14 to 30 days. Now mine have reverted back to 14 twice, so after you change yours to 30 days, you may want to check on them to see if they are staying at 30 days.

This is one of those things that I think makes Ebay appear so wishy - washy. If they want everyone to accept returns, they should just be up front about it and state that all sellers have to accept returns. That way there is no confusion about return policies like there is now. Every day someone comes on here and says they have been forced to take a return when they do not accept returns and they are all upset about it. Ebay could avoid all of this type of confusion and stress if they would just be up front and straight forward. How much phone time would they save if everyone understood up front they have to accept a return. That alone would probably cut the phone calls Ebay has to handle in half.

Instead they act like they are giving sellers a choice, when really there is no choice. The result is drama and histrionics and a waste of time. It gives the seller a false sense of control and when they discover it is beyond their control they freak out. Making everyone know they have to accept returns would also help sellers make better decisions because they have all of the facts. That way they might make better or at least different choices on what to sell. They may be more accurate in their descriptions. If Ebay would be more open and honest they might have sellers that were also more straight forward.

dubiousgain · ‎03-24-2016

Ebay forgets, that many sellers, sell USED items....So, one can buy a used piece of jewelry, and inside of 30 days, lose a stone out of it....RETURN!... Or one buys a vintage radio, that stops working...inside of 30 days....RETURN! And look at all the "new" electronics that get returned...Can you imagine used cell phones, iphones, laptops, cameras, etc...with a 30-day window of opportunity? What antiques, secand hand, or thrift shop guarantees their items for 30 days...?? Even Goodwill stores only will stand behind there items for a few days. And just as with the 14 day return policy....the 30 day is also, "ABLE TO RETURN FOR ANY REASON". Ebay's *one-size-fits-all* blanket policies can be a real witches brew-

double2trouble · ‎03-24-2016

I sell second hand, and no, I'm not going to 30 days. I'm just again slashing the list of things I'm willing to sell on ebay as I lose the TRS discount and certain items go from being in the black to red. All you have to do is look, and you see the second hand market has shrunk considerably. The cool, good, and rare have given way to the low priced junk bazar we have now.

hotspotauctions · ‎03-24-2016

da

keziak · ‎03-24-2016

@prefontained wrote:
@greengorn Did they say April 1? That change was supposed to be May 1, I thought.

You can use the bulk editor to do this. http://pages.ebay.com/sellerinformation/build-your-business-online/boost-profits/editing-tips-tools....

To edit your return policy, follow these steps:
Click "My eBay" at the top of any eBay page. You may be asked to sign in
In the left column, click Sell.
Check the box beside the listings you want to edit.
Click the "Edit" button. You are now in the bulk editing tool.
From the Edit drop-down menu at the top of the page, choose “Return policy.” A pop-up window will appear. You can change:
Whether or not you accept returns. Remember, even if you choose not to accept returns, buyers may still request a return if the items don’t match the item description.
The return time frame. Choose 14 days, 30 days or 60 days.
How the refund will be given. Choose from the following options: money back, replacement or exchange.
Who pays for return shipping. Consider offering free shipping to attract more buyers. Alternatively, you can specify when you’d like the buyer to pay for return shipping.
When you’re done, click “Submit all” at the bottom of the page. Then click “Confirm and submit” in the pop-up window or cancel to go back. You’ll be able to see if you incurred any new fees on this pop-up as well.

just wanted to say that I think it's great of you to provide this detailed information for others to use.

findsellbuy · ‎03-24-2016

Every time someone abuses the return policy open a case that the item has not been returned in the original condition. It's been used for 30 day, how can it? Also put a 20% restocking fee on everything. We are not Walmart, this is our livelihood and we depend on making honest sales. This only opens the door wide open for people to abuse us.

graciejoy · ‎03-24-2016

@double2trouble wrote:
I sell second hand, and no, I'm not going to 30 days. I'm just again slashing the list of things I'm willing to sell on ebay as I lose the TRS discount and certain items go from being in the black to red. All you have to do is look, and you see the second hand market has shrunk considerably. The cool, good, and rare have given way to the low priced junk bazar we have now.

You may as well go to 30 days and try to qualify for TRS status. Ebay will force you to take all returns up to 2 months and Paypal will make you take them for 4 months. Since they make you accept the returns, you may as well make yourself more attractive to both Ebay and the buyers.

Personally I agree with you, and you should not have to accept returns if you so choose. Unfortunately Ebay is not being up front with sellers on this issue. They act like you have a choice, but then they force you to accept retuns anyway.

achildstreasureplace · ‎03-28-2016

I totally agree with graciejoy. There is really nothing we can do about it. Ebay is going to do it regardless. Sellers who throw a fit and quit are really only hurting themselves. Sellers who are successful on ebay have always had to adjust and readjust to whatever ebay decides to do. It's just the way it is, whether we like it or not. Also, I believe that people who are going to scam will scam with or without this new return window.

mistwomandancing · ‎03-28-2016

proudveteran wrote:

How can ebay dictate how we should run our business? If we decide not to offer any returns and my competitor offers 1yr. return, let the buyer decide whom to buy it from! This is called free market captialism.

Whatever happened to "we are just a venue and not the seller of the item"?

Ebay hasn't referred to themselves as *just a venue* for awhile now... They now describe the site as a Managed Marketplace.

And, NO.. they absolutely can't dictate how you should run your business!!! They can only *dictate* how the sellers who opt to use this site need to run their business.. as far as the policies eBay wants sellers on their site to offer.

mistwomandancing · ‎03-28-2016

graciejoy wrote:
You may as well go to 30 days and try to qualify for TRS status. Ebay will force you to take all returns up to 2 months and Paypal will make you take them for 4 months. Since they make you accept the returns, you may as well make yourself more attractive to both Ebay and the buyers.

Personally I agree with you, and you should not have to accept returns if you so choose. Unfortunately Ebay is not being up front with sellers on this issue. They act like you have a choice, but then they force you to accept retuns anyway.

I don't think the sellers have to accept returns if they don't want to deal with that. They aren't required to accept their items back.

But they can't opt out of giving REFUNDS if a buyer is dissatisfied with a purchase.