eBay

buddogusa · ‎08-11-2020

In review of the info. I could find, am I correct that a buyer has 30 days to advise the seller they did not receive the item?

I received a note tonight from a buyer that purchased toward the end of May and is now advising they did not receive their item. This makes it about 75 days after purchase that they are letting me know for the first time they did not receive the product.

As far as I can tell, I'm under no obligation to provide a refund or send a second shipment (which I can't because I sent their product months ago), am I correct? If so, do I just let them know by return message?

Thanks for any help provided!

gwzcomps · ‎08-11-2020

I don't think you have any obligations on the eBay side of things. Maybe ask them to confirm what they bought so you can look into it at a minimum. If tracking doesn't show delivered you can file a trace or claim with the carrier. There is nothing stopping the buyer from filing an external claim so it wouldn't hurt to do a little checking once you have the info you need.

lamber9347 · ‎08-11-2020

I don't understand, what does the tracking say on your item? Did you not notice it never said delivered? If it did say delivered then your responsibility is done per eBay. As long as the tracking says delivered then it doesn't matter what the buyer claims now.

slippinjimmy · ‎08-11-2020

It's 30 days from the END of the estimated delivery window. Buyers can file after that through eBay but sellers are not obligated to refund.

That said, buyers have 180 from the transaction date to file through PayPal, and an unknown period of time to file with their credit card company if that is what they funded the payment with.

Paranoia strikes deep
Into your life it will creep

pburn · ‎08-11-2020

No, it's not 30 days from the date of PURCHASE, it's 30 days from the latest ESTIMATED DELIVERY DATE established by eBay. That date appears on the item listing page when your buyer makes a purchase and is carried throughout the transaction through emails, order details, etc.

When does the tracking on your buyer's item say it was delivered? Or wasn't it delivered? If it wasn't delivered, ethically, you should refund your buyer for a purchase they didn't receive, no matter how long it's been, IMO. (I mean, within reason--not three years ago, of course.)

I can't imagine your buyer was given an estimated delivery date of 75 days, but if it was an international transaction, it's possible. I just wanted to clarify that the purchase date has nothing to do with filing an INR in eBay. PayPal's deadline, however, is 180 days from the date of purchase . . .

P.S. You have cute items for sale, but I see your item locations are rather vague.

Item location: USA, United States
Item location: Medina, Ohio, United States
Item location: Ohio, United States

Are you drop shipping?

hknumismatics · ‎08-11-2020

The buyer has 30 days after ESTIMATED DELIVERY time as indicated by eBay, to open an INR. It is not 30 days after the sale. So for some international or long delivery times during COVID that could mean over 2 months after the sale.

If it has gone past this deadline and they can no longer open an INR through the eBay system they have no more protection through eBay. They can still file a claim directly with Paypal, which may or may not be successful (and it is not something that eBay informs of).

As a seller if they did not file the INR within its limits you have no formal obligations. That being said, if the item is actually lost in transit I would immediately manually refund it through PayPal (you can refund any transaction up to 180 days through PayPal). If it is 'just' a 3 month shipping time for surface mail international during COVID (or mail to Russia/India stuck in a 3 month backlog of no mail services) I would wait until it is confirmed delivered or lost until I decide what to do.

buddogusa · ‎08-12-2020

Thank you for the clarification. It has been 75 days since the customer made the purchase. I'll check to see how long the delivery date was from the initial purchase date.

At a minimum, it's been 60 days if I give 14 days for shipping. I generally don't use my city and state if I'm providing free or same cost for all buyers shipping quote. I only do when necessary for calculated shipping.

I appreciate your help with the question!

pburn · ‎08-12-2020

@buddogusa wrote:
I generally don't use my city and state if I'm providing free or same cost for all buyers shipping quote. I only do when necessary for calculated shipping.

@buddogusa

You may certainly list the item location any way you'd like; however, just be aware that advice given by many long-time members for spotting an international seller claiming to be in the U.S. includes the format in which you've listed your item location. It's considered a red flag to use USA, United States, for example. It's very suspicious to any savvy buyer. I, personally, would not purchase from a seller who listed the item location in that fashion--even though you have really cute items listed!

From a board discussion about sellers misrepresenting item location (usually Chinese sellers trying to misrepresent items as being shipped from the U.S.):

"Indications on listing pages;

Item location not giving a city or state Ex. Ca. /USA, Many places USA, USA/USA."

Here's the thread that quote's from:

https://community.ebay.com/t5/Buying/Bought-item-local-seller-shipped-from-different-country/m-p/309...

monster-deals · ‎08-12-2020

@buddogusa wrote:
In review of the info. I could find, am I correct that a buyer has 30 days to advise the seller they did not receive the item?
I received a note tonight from a buyer that purchased toward the end of May and is now advising they did not receive their item. This makes it about 75 days after purchase that they are letting me know for the first time they did not receive the product.
As far as I can tell, I'm under no obligation to provide a refund or send a second shipment (which I can't because I sent their product months ago), am I correct? If so, do I just let them know by return message?
Thanks for any help provided!

30 days after the last estimated delivery date.

After that you are off the hook. BBL and ignore them.

kensgiftshop · ‎08-12-2020

@buddogusa wrote:
As far as I can tell, I'm under no obligation to provide a refund or send a second shipment (which I can't because I sent their product months ago), am I correct?

If they paid with Pay Pal, they have 180 days to file a claim.

Have a great day.

powell-memorabilia · ‎08-13-2020

If the buyer can clearly demonstrate that the item was not delivered, then I don't know how you are off the hook. Regardless of eBay policies, the right thing to do would be to refund the buyer. Buyer has recourse through PayPal.

Some people are busy, and perhaps missed this one. Perhaps buyer is just extra accommodating and understanding about postal delays. To look for a technicality to escape what is right seems like a low move.

soh.maryl · ‎08-13-2020

What "technicality"?

eBay states very clearly in more than one place that a buyer has 30 days past the estimated delivery date to open an item not received case with eBay.

If the buyer missed that deadline, he has 180 days to open an item not received case with Paypal.

He may have about the same amount of time to open a charge back with his credit card.

eBay rules, as well as rules at ANY business, are not a TECHNICALITY. They are RULES.