This situation has destroyed my store.

[thefossildepot]

I recently had a buyer leave me a negative feedback.  I did everything I was supposed to. I fully refunded the buyer including shipping and sent him a replacement of free of charge and payed for a much faster shipping option so the buyer would get it quickly. The buyer eventually responded agreeing to revise the feedback. However a day passed and nothing. I contacted the buyer again and the buyer replied saying eBay wont let him revise it. My sales have been down more than 60% since I received that feedback and traffic down more than 30%. One negative feedback has destroyed my business. My thousands of positives mean nothing. I am on the verge of leaving eBay and my business I've been working on for years over this. I work 7 days a week doing everything I can to make my customers happy. I rarely get negative feedbacks but when I do I do everything possible to make it right. And eBay has recognized that. Until now. Even after going above and beyond to correct the issue and the buyer saying he'd revise the feedback and then saying eBay wont let him, eBay refuses to step in. I have called eBay several times. Is this how eBay treats us now?

[buyselljack2016]

This sale  on Mar 22 appears to be within the time frame for a revision request to be sent ,(which the seller did) and then the buyer gets a 10 day time frame to revise after the request is sent to them.

Looks like a PBCAK on the buyer end, or they don't actually want to do it.

[12345jamesstamps]

I guess sometimes we don't get both sides of the story. 

[luckythewinner]

One negative feedback has destroyed my business.

Coincidence is not causation.

Even after going above and beyond to correct the issue and the buyer saying he'd revise the feedback and then saying eBay wont let him, eBay refuses to step in.

eBay does not remove feedback because the seller does not like it.

eBay does not remove feedback because the seller refunds.

eBay does not remove feedback because the seller sends a replacement.

eBay does not remove feedback because the seller uses faster shipping.

Not sure who is at fault

Then why do you think eBay should remove the feedback?

[redlinear]

@thefossildepot 
I'll bite and take the road less travelled.
One bad feedback never hurt anybody...Until recently.
The great eBay thing that spits out search results.  When confronted with showing 10,000 results?  It's going to show a few thousand of those and weed out a few thousand and sort them however it wants.
Some thing happens with just a few results. 
  What factors weigh in how it decides what to show, and when, and what order?  Some factors are obvious, some are not.
  We all say feedback really doesn't mean much.
However, it SURE means something to eBay!   A company doesn't spend that much revamping something that means nothing.
Me thinks the thing in charge of spitting out search results uses feedback, more-so than we realize

[714ricki]

You're putting way too much value in the feedback. Just keep listing, shipping, & providing good customer service. Positive feedback will eventually offset the one negative. You can't satisfy everyone!!! Don't forget that the economy is a bit bad right now & the buyers are shying away from spending on non-essentials.

Hang in there & don't stress too much about the one negative feedback!

[inhawaii]

I would have absolutely not hesitation buying from you, but i'm not your average buyer.  I'm kinda weird.

[mam98031]

---

@winterpalace25 wrote:

When I am buying, I don't look at feedback unless it is less than 99%. Then I do check the negatives. But I often find that negatives just show clueless buyers, not bad sellers. If you can't get enough cooperation to get it removed, just make a thoughtful reply to it and move on. Certainly don't sacrifice your store over this. And also, it may be entirely coincidental as ups and downs on eBay are common.

---

I agree.

Often what tells a buyer far more than a negative or neutral feedback is how the seller responded to it.  I find that far more interesting.  Are they factual and professional or more concerned with blaming the buyer and unprofessional.

[gloryglorygifts]

It most certainly hasn't destroyed your reputation on here. I had a feedback a few years back that was resolved and the customer couldn't alter the neg left. In my response I said that it was resolved and even quoted what the customer said to me in our last correspondence, which was that they were very happy. That's all you can do is be professional and upbeat in your response.

You have some really awesome things for sale, so your buyers will be back. No worries.  

[soh.maryl]

Can you give details of how one negative FB could have destroyed your store?

You are still TRS.  Your FB percentage is 99.9%.

All you had to do was to send that buyer a Feedback Revision Request Form.

You are on the verge of leaving eBay because of one transaction?

[fern*wood]

Your feedback numbers are amazing and I  know you’ve sold far more than they show, so there is no way I’d think one neg feedback would matter to anyone.   If you made a mistake, then I understand refunding, but not because of a feedback.

[inhawaii]

He's saying he agrees with most of us that the one negative feedback should not discourage buyers.

He's saying that he thinks ebay is punishing him by "throttling" his sales.

Anyone who believes this, I don't think there is any way to convince them otherwise.

[mam98031]

@thefossildepot 

When you have a clear mind and are relaxed, write a response to the negative feedback you received.  Stay completely calm, professional and polite.  Only state facts, not how this situation made you feel.  Don't respond as if you are responding to the buyer that wrote the feedback, but all those buyers out there that will view your response.  You want them to feel safe and comfortable in buying from you.  And they should.  You appear to be a fantastic and responsible seller.  Show them that.  Don't vent or call the other buyer names, don't even hint at it.

Be the responsible and the Top Rated seller that  you ARE because you EARNED it !!

[eburtonlab]

The great eBay thing that spits out search results. When confronted with showing 10,000 results? It's going to show a few thousand of those and weed out a few thousand and sort them however it wants.
Some thing happens with just a few results.
What factors weigh in how it decides what to show, and when, and what order?

In most cases, the sort order and what is shown depends entirely on the buyer's chosen search and sort preference.

Only when "Price plus shipping: lowest first" is the chosen sort order does eBay filter the results and leave out some results that are seen in other sorts.

If "Best match" is used, eBay may actually expand the search and provide additional results that may not appear in other sorts.

All other sort orders should show the same number of results in the exact order specified by the buyer searching, aside from promoted listings that can appear in preferred spots regardless of the sort order chosen.

[ten_o_nine]

Regarding the impact on your business, I understand that one negative feedback can have a disproportionate effect. However, it's essential to remember that your thousands of positives still carry weight.

[stevescho]

I read feedback on every item I buy. Your situation is why I never leave negative feedback. I don't want to adversely affect sellers, seller fees, or overall inventory of items for sale. If I have an issue, which does happen, I know eBay will take care of it if the seller doesn't. Always has. To ding a seller for occasional mistakes, including NADs, serves me no purpose. My negative feedback is this: no feedback.