eBay

sin-n-dex · ‎08-10-2021

So I list tokens, and sometimes identification isn't perfect. For instance, when I was running 99 cent tokens, I had one listed for Drayton. I got Drayton (in Alberta) mixed up with Dryden (which is in Ontario), and listed it Drayton, Ontario. Customer is messaging me that it's a SNAD because I identified the wrong province. You bought a xxxx year $1 trade token from Drayton. The fact that we got the province wrong shouldn't make it a SNAD, it's still what was pictured. (I get that some people will disagree with that, but in my genre identification isn't perfect, I catch B&M store blunders all the time).

Just like the time I couldn't read Arabic and made a date error on a banknote and got it mixed up where I put 1977 instead of 1988 (which is very close and I always get 7's and 8's mixed up). They only issued the note in 1988 (I didn't have a catalog, this was 8 years ago), so to buy it with it saying 1977 when no such thing exists, AND the date is on the note in Arabic correctly, and you speak Arabic (to know I made a mistake), shouldn't be a SNAD, but I refunded and blocked.

So the latest one... It's a town in Ontario that is 10 miles from where I live. The token holder had the town name and what I thought was "on" written on it. Turns out it was actually "oh" (how would I know this town existed in Ohio too). I went with the presumption I was reading the province correctly as being something local to where I live and a customer bought it.

He sends me a message at 3am to tell me it's not in Ontario, it's in Ohio. The token doesn't say what state/province it's in, just the town name, but I looked into it and the customer is right. I asked him what he wanted me to do (take a return, partial refund, full refund). And I get a blank message in reply. How's that for communication? If he doesn't want me to do anything, why is he messaging me? I'm no longer concerned about it once it's been shipped, unless the customer wants me to do something to "make things right". So giving me an FYI that I identified it wrong isn't helpful when it's a unique item and I no longer have it.

C.

farmalljr · ‎08-10-2021

Getting a bit stressed out, aren't you? I see your points, but you did after all make an HONEST mistake. You offered to make the buyer happy. In response, they sent you a blank email.

I would not stress about it. The world isn't coming to an end. It's possible, the buyer just wanted to complain about something (maybe to make themselves appear superior?). Until they make any other move, like water off a duck's *ss. Don't worry about it. You made a goof, big deal.

Concentrate on the things you can control. Don't worry about the things you can't. Spend your energy on something to make your life better, like working down your stock. You can't make 100% of the people, happy 100% of the time. All you can do is try, and if they aren't happy, you try to find ways to improve but be willing to accept some people are NEVER pleased.

coolections · ‎08-10-2021

I wouldn't stress over 99 cents. Tell him sorry for you mistake and to keep it.

eburtonlab · ‎08-10-2021

I got Drayton (in Alberta) mixed up with Dryden (which is in Ontario), and listed it Drayton, Ontario. Customer is messaging me that it's a SNAD because I identified the wrong province. You bought a xxxx year $1 trade token from Drayton. The fact that we got the province wrong shouldn't make it a SNAD, it's still what was pictured.

You appear to be assuming the buyer was specifically searching for a Drayton token.

If the buyer was actually searching for an Ontario token and saw your result, and either did not recognize or notice the Dryden/Drayton issue, then I suppose I could understand the buyer being disappointed with getting an unwanted Alberta (or Ohio?) token instead. Perhaps the buyer thought this was some previously unknown-to-him Ontario token to add to his exclusive Ontario token collection, and then found out it was actually not from Ontario at all.

luckythewinner · ‎08-10-2021

The fact that we got the province wrong shouldn't make it a SNAD, it's still what was pictured. (I get that some people will disagree with that, but in my genre identification isn't perfect, I catch B&M store blunders all the time).

ROTFL.

"Other people make mistakes too" does not magically change your misidentification of the token into "totally a false SNAD".

In fact, it actually makes it totally a SNAD.

vintage-car-magazines · ‎08-10-2021

Those all sound like NAD to me....1988 vs 1977, Ohio vs Ontario, Dryden vs Drayton, Ontario vs Alberta. They're honest mistakes but they're mistakes and depending on why they bought it, the mistake could make all the difference in the world. They're not the buyer's mistake and you can't blame the buyer for not seeing in the photo what you did not see in person or in the photo. People tend to take the title and item specifics at face value....as they should.

If it's a 99 cent item, it's not worth paying for return postage or letting it get you upset. I'd apologize, refund, let them keep it and move on with life.

sin-n-dex · ‎08-10-2021

@farmalljr wrote:
Getting a bit stressed out, aren't you? I see your points, but you did after all make an HONEST mistake. You offered to make the buyer happy. In response, they sent you a blank email.

I would not stress about it. The world isn't coming to an end. It's possible, the buyer just wanted to complain about something (maybe to make themselves appear superior?). Until they make any other move, like water off a duck's *ss. Don't worry about it. You made a goof, big deal.

Concentrate on the things you can control. Don't worry about the things you can't. Spend your energy on something to make your life better, like working down your stock. You can't make 100% of the people, happy 100% of the time. All you can do is try, and if they aren't happy, you try to find ways to improve but be willing to accept some people are NEVER pleased.

I work in a customer service job where you can't please everyone (just because we can't give everyone what they want, we have guidelines to follow). And I happen to be the daughter of the number one "can never be pleased customer".

I think I can live with him not being happy about the mistake, if only he had told me what he wanted done. I just wanted to know if he was just informing me to tell me, or if he expected me to do something. Getting a blank message doesn't really help.

C.

sin-n-dex · ‎08-10-2021

@eburtonlab wrote:
I got Drayton (in Alberta) mixed up with Dryden (which is in Ontario), and listed it Drayton, Ontario. Customer is messaging me that it's a SNAD because I identified the wrong province. You bought a xxxx year $1 trade token from Drayton. The fact that we got the province wrong shouldn't make it a SNAD, it's still what was pictured.

You appear to be assuming the buyer was specifically searching for a Drayton token.

If the buyer was actually searching for an Ontario token and saw your result, and either did not recognize or notice the Dryden/Drayton issue, then I suppose I could understand the buyer being disappointed with getting an unwanted Alberta (or Ohio?) token instead. Perhaps the buyer thought this was some previously unknown-to-him Ontario token to add to his exclusive Ontario token collection, and then found out it was actually not from Ontario at all.

I do get your point and I'm OK with refunding in these instances when they didn't get what they thought they were getting (and it turned out to not be what they wanted). The buyer in question told me of the mistake but replied with a blank message when I was inquiring what he wanted me to do, he didn't say that in his original message (and usually when they want a return or refund, they are pretty direct about that... one guy even said "gimme five bucks" as a demand for a partial refund).

C.

sin-n-dex · ‎08-10-2021

@luckythewinner wrote:
The fact that we got the province wrong shouldn't make it a SNAD, it's still what was pictured. (I get that some people will disagree with that, but in my genre identification isn't perfect, I catch B&M store blunders all the time).

ROTFL.

"Other people make mistakes too" does not magically change your misidentification of the token into "totally a false SNAD".

In fact, it actually makes it totally a SNAD.

The verbage in my listing is "please consult the photo for an exact representation of what you will be receiving". If they received what's in the photo, I don't see that as a SNAD, but possibly a mistake in the title and/or description.

Since I've indicated that what will be received is what's in the photo, the photo represented the item correctly. (Unless of course I used the wrong photo, and that has happened too).

C.

chapeau-noir · ‎08-10-2021

@sin-n-dex wrote:
@luckythewinner wrote:
The fact that we got the province wrong shouldn't make it a SNAD, it's still what was pictured. (I get that some people will disagree with that, but in my genre identification isn't perfect, I catch B&M store blunders all the time).

ROTFL.

"Other people make mistakes too" does not magically change your misidentification of the token into "totally a false SNAD".

In fact, it actually makes it totally a SNAD.

The verbage in my listing is "please consult the photo for an exact representation of what you will be receiving". If they received what's in the photo, I don't see that as a SNAD, but possibly a mistake in the title and/or description.

Since I've indicated that what will be received is what's in the photo, the photo represented the item correctly. (Unless of course I used the wrong photo, and that has happened too).

C.

That may be, but the description and title are also a part of the listing, and it wasn't 'possibly'. It was definitely a SNAD and I would have simply refunded the buyer with apologies and taken the SNAD, resolving to myself to be more careful even if I'm only human. It's not like you're the first seller ever to make a mistake. The blank email may have been a mistake - hard to say. But don't take it so hard - with all the listing you do and like items it's gonna happen once in a while.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke

luckythewinner · ‎08-10-2021

@sin-n-dex wrote:
The verbage in my listing is "please consult the photo for an exact representation of what you will be receiving". If they received what's in the photo, I don't see that as a SNAD, but possibly a mistake in the title and/or description.

ROTFL.

The wrong information in the title or description of a listing is practically the definition of a SNAD.

What river in Egypt are you sailing this ship on?

sin-n-dex · ‎08-10-2021

@chapeau-noir wrote:
@sin-n-dex wrote:
@luckythewinner wrote:
The fact that we got the province wrong shouldn't make it a SNAD, it's still what was pictured. (I get that some people will disagree with that, but in my genre identification isn't perfect, I catch B&M store blunders all the time).

ROTFL.

"Other people make mistakes too" does not magically change your misidentification of the token into "totally a false SNAD".

In fact, it actually makes it totally a SNAD.

The verbage in my listing is "please consult the photo for an exact representation of what you will be receiving". If they received what's in the photo, I don't see that as a SNAD, but possibly a mistake in the title and/or description.

Since I've indicated that what will be received is what's in the photo, the photo represented the item correctly. (Unless of course I used the wrong photo, and that has happened too).

C.
That may be, but the description and title are also a part of the listing, and it wasn't 'possibly'. It was definitely a SNAD and I would have simply refunded the buyer with apologies and taken the SNAD, resolving to myself to be more careful even if I'm only human. It's not like you're the first seller ever to make a mistake. The blank email may have been a mistake - hard to say. But don't take it so hard - with all the listing you do and like items it's gonna happen once in a while.

I did refund him, I've just been annoyed a lot recently with things people are doing (or not doing).

I just assumed the blank reply was intended to be "yes please refund me".

C.

coolections · ‎08-10-2021

That is why any experienced Ebayer would never message a seller asking for something. The seller will scream extortion.

coolections · ‎08-10-2021

Think about it, if that was OK any seller can put a like new item in the picture, then in the description they can say the item has several flaws is a pretty beat up.

sin-n-dex · ‎08-10-2021

@coolections wrote:
That is why any experienced Ebayer would never message a seller asking for something. The seller will scream extortion.

My buyer was experienced and although I did refund him, I didn't block him as the error is mine (and in my view it's likely the buyer didn't know until he had the token in hand). I did block the Arabic literate buyer because I believed they knew what they were buying and took advantage of my error (which is why I now state that I don't read other languages and have done my best to identify the coins. You will receive what's in the picture). So far no issues, I try not to identify very much if I'm not sure. I have an Arabic coin that I've identified only as "Ottoman Empire" (that I'm sure of, but I can't figure out which country, even with a catalog). That item went to England and I refunded rather than deal with the hassle of a return.

The Drayton buyer wanted to keep the token but was just letting me know in case I had others (that was the 99 cent item, and that buyer bought several tokens).

C.