This could be a "Feel Good" story....

[gwens*4saleitems*]

So, back on Thurs. January 16, I had a sale. I have 3 day shipping (it's what works for me).  I had health testing done on Fri. the 17th and by the time I got home, it was too late to package and ship orders (post office closes at 4:30).  On Sat. I get a notification that a buyer wants to cancel an order. Sure, okay, it's packaged but no label yet.

This is what the buyer wrote on the cancel order: 

Buyer Comment:

""Looks like the item hasn’t shipped yet and it won’t arrive in time for a dinner I’m having. No worries—I just thought I’d cancel the order now before it got too late. Thanks!""

So, I cancel for her and issue the refund. No problem.

TODAY! I am looking through my All Orders and see that this person has left me a Neutral Feedback. 

I'm like HUH!?!?!?

She purchased, then she cancelled, she got a full refund. Now, she's leaving me a neutral. WTW?

FEEL GOOD PART.   That neutral is nowhere to be seen apparently eBay did something right ........ so, I don't know what she wrote. 

[readabouthorses]

The mailing situations that work for you might not work for someone else. The last time I put a package in the lobby dropbox it got scanned as delivered to my location and never updated after that. Luckily it was to a buyer who was a frequent buyer of mine and she let me know it got to her safely.

As far as having your mail person pick it up, not everyone has mail delivery. I do not. I have a PO Box only. My PO is a 12 mile round trip for me so if I were to mail things every day I would have to add a little handling fee or bump up the price of the item a bit to cover a trip of 12 miles for one package. 

So what works perfectly for one seller might be harder for another. Buyers need to take the time to look over the listing, check for the shipping information and read the description. And if you really really really really need that thing you are buying quickly then ask the seller about it BEFORE you buy. 

[johnrj1226]

Guess you are correct in your garbled post dnk. 

But your commentary "ain't no good" 'cause you ain't the OP  and in the OPs situation.

My  post  was directed to the OP 

[chapeau-noir]

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@luckythewinner wrote:

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@chapeau-noir wrote:

That's good! And probably achieved with a simple matrix. Code wise, eBay seems to be slowly struggling into about 2015.

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What if the seller changed the terms after the sale, or admits to undisclosed damage or caveats after the sale?

I once had a seller tell me after a purchase: "I just wanted you to be aware that the item you are buying is counterfeit. For the price you paid, you should have known it was not an original".

Another time I negotiated combined shipping beforehand, because I was buying three 8x11 sheets of paper from the UK and shipping was 25 pounds each. The seller agreed to ship all three in one package for 25 pounds, but after the auctions ended he invoiced me for 75 pounds shipping and refused to honor the negotiated shipping rate.

In both my cases, I requested a cancellation and I feel very strongly that a buyer in either of those situations should be able to leave a negative. 

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I gave no idea what you're getting at.