The Abandoned Returns policy states: When buyers are sent an eBay-generated return label, the return is closed if the label is not printed within 10 business days. If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans are captured.
I have these cases close in my favor at 15 business days or around 19 calendar days. So I kept the original payment and did not have to pay for the return label, because it never got scanned.
@farmalljr wrote: Rules at this point, should be solid and well defined.
I would like further clarification on tardy returns.
The unstated rule appears to be 'If there is any scan within the 15 days, the case stays open until day 35. The case may or may not be ruled in the seller's favor. Furthermore, the decision can be reversed at any time in the future.'
My buyer sent the return on business day 12 or calendar day 17.
It is calendar day 31 and there have been no additional scans.
In my biased opinion, my case should be treated as an abandoned return and closed in my favor.
If I don't receive the merchandise back, can I file to withhold 50% of the refund?
If I can't test the item, can I file to get up to $6.00 of return postage credited to me?
So even if this is ruled in my favor on day 35, I can expect a reversal for what period of time?
Here is a discussion from 12/12/2020 where it worked out in the seller's favor.
After reading your experience, that seller may be at risk for a reversal.
Return has not arrived after two weeks.
https://community.ebay.com/t5/Shipping-Returns/Return-has-not-arrived-after-two-weeks/m-p/31422978/
