There used to be a link to open a dispute in my Seller's main page. Where did it go?

[lorielaine]

I have someone who "purchased" on July 27.  I sent an invoice, twice, and still no payment.  When I click on the link to report the buyer, and then the link to open a payment dispute,  the only screen that pops up is the cancelation page.  I don't want to cancel, I want the buyer to pay.

Help!  Thanks!

[slippinjimmy]

That's the new system in place

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

It's slightly faster, less confrontational, same strikes as before, same settings options as before......

[lorielaine]

That is certainly less confrontational, but as a seller, I want them to be confrontational so the buyers actually feel some pressure to pay!  How does this possibly help sellers?

[friskya]

Would you rather successfully pressure your buyer into paying and then have them return it under the MBG, or would you rather relist it after the unpaid item process completes and relist it without having to wait for it to get back to you?