There should be a way to report when buyers claim an item was not received

[newlifece]

There should be a way to report when buyers report that an item was not received even when tracking shows it was. I remember some time ago in the Ebay seller settings there was an option to block buyers who may make transactions more difficult or something to this verbiage but it was based on buyer requirements:

Set buyer requirements

You can choose to block buyers based on certain criteria. For example, buyers living in a country you don't ship to, or buyers with excessive canceled orders because they didn't pay for items.

You can also choose to exclude specific postage locations ie regions, countries, PO boxes from your listings.

This dataset should be updated to identify users who frequently report not receiving items at their address and this should be added as a buyer requirement to let sellers avoid these buyers. Whether the buyer actually received the item or not, if this is a common occurrence it would be nice to be able to dodge the bullet in advance because these end up draining a lot of time trying to go thru the processes with the delivery companies, playing telephone with the buyer and then having to defend the sale when the buyer inevitably opens up a dispute. And again not accusing anyone of anything but saying even if its an issue at the address i.e. porch pirates, etc. if there's frequent claims of items not received it would be nice to be able to dodge the bullet. 

[stainlessenginecovers]

There has NEVER been such a 'block' that was an automated blanket type block. 

You can block any buyer by simply adding them to your 'blocked buyer' list. 

Tracking may show an item was delivered and a buyer may have no received it for numerous reasons, so no reason to jump off the cliff over it. 

If buyer opens a INR, you simply respond with the tracking number. 

If buyer messages you, you simply tell them tracking shows it was delivered and give them the 'typical' 'ask your household' 'ask your neighbors' 'ask your mailman' 'look in the bushes' etc. 

[kensgiftshop]

Just because tracking shows it was delivered, doesn't mean it was delivered to the buyer.

Have you noticed how bad the fake tracking scam is?

[theteamsetguy]

@newlifece ,

The last time I checked redlining was illegal. 

Bot 8673509

[newlifece]

I guess I should update the post with what I've done already:

(1) Messaged the buyer back and explained the process to them of how it works (from a seller's prospective) to initiate a track with the post office and let them know it would take a couple of days but I would keep them updated along the way.

(2) Messaged the post office and explained the situation and got a reply back within 24 hours that stated they're ending the tracking request because the package showed as delivered and to reach out to the buyer and ask them to check around their area and with their neighbors (did this).

(3) Opened a claim with the post office and explained the buyer messaged me back and is adamant that the package was not delivered. My understanding speaking with the buyer is they have parcel lockers in their mailroom - the staff does not accept packages and it's not common for USPS to drop packages at doors because of the convenience and safety the parcel lockers provide. In this scenario though, a key should've been left in the mailbox of the tenant which they're saying didn't happen.

(4) I reached back out to the buyer and shared all the information I had and suggested that they go to their local post office to inquire about this in person because I'm not in the same city and it doesn't seem like there's much more I can do from my end.  

[newlifece]

I understand this. I suggested an example of a porch pirate, although from the back and forwards I've had with the buyer it's not common for packages to be left at doors. It would be more probable that the key for their parcel locked was dropped in the wrong mailbox, but USPS doesn't seem interested in following this up/through anymore than what the tracking shows. 

[newlifece]

Everything under "Set buyer requirements" about excluding specific postage locations ie regions, countries, PO boxes from your listings is already how the system operates today and has nothing to do with what I'm suggesting. 

I'm simply suggesting even if you remove all that out of the equation just if the buyer has had a trend of failed or lost deliveries at the address. And this isn't redlining. Even Amazon does this.  I've lived at buildings without call boxes so if Amazon tries to make deliveries outside of business hours it will fail. At those addresses when I checked out, I got a popup saying my address had been flagged by Amazon delivery drivers for a high number of missed deliveries and to confirm my address and/or update my special instructions. 

The idea is more or less doing something to fix the problem with the defects versus letting them continue unchecked. And if it happens to be something further than that, like fraud that would just be a great secondary catch. As it goes now, none of this is probably tracked and if it's a reoccurring problem it goes unchecked. 

[inhawaii]

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@newlifece wrote:

I guess I should update the post with what I've done already:

(1) Messaged the buyer back and explained the process to them of how it works (from a seller's prospective) to initiate a track with the post office and let them know it would take a couple of days but I would keep them updated along the way.

(2) Messaged the post office and explained the situation and got a reply back within 24 hours that stated they're ending the tracking request because the package showed as delivered and to reach out to the buyer and ask them to check around their area and with their neighbors (did this).

(3) Opened a claim with the post office and explained the buyer messaged me back and is adamant that the package was not delivered. My understanding speaking with the buyer is they have parcel lockers in their mailroom - the staff does not accept packages and it's not common for USPS to drop packages at doors because of the convenience and safety the parcel lockers provide. In this scenario though, a key should've been left in the mailbox of the tenant which they're saying didn't happen.

(4) I reached back out to the buyer and shared all the information I had and suggested that they go to their local post office to inquire about this in person because I'm not in the same city and it doesn't seem like there's much more I can do from my end.  

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I don't do all that.

I simply tell the buyer they may file a INR case with ebay.

Lazy me.