The new buyer cancellation policy is beyond stupid.

[alien_strings]

Once again, eBay catering to deadbeat buyers.  I have had more scams and flaking out buyers in the last month than I can believe.

This new rule lets them bid & win...sit on not paying for days..and then request a cancellation.  Effectively typing up your item for over an additional week of doing nothing.  

Why is the buyer fully refunded immediately but the seller is not refunded the fees until after a review?  If the buyer sits 3/4 days without paying and then requests cancellation and seller declines, does the clock start over for the grace period for submitting payment?

Why does it seem like ebay is encouraging poor behavior from buyers?   This is a great example of why ebay feels increasingly more and more as shady as shopping on AliExpress or DHGate.  Great job all!

I find it curious the email states it makes it easier for buyers and sellers.  How, exactly, does this make it easier on sellers?  It was pretty easy before...you won the auction, you pay.  Period.  No cancellations.  You don't pay after the grace period is up you get reported and I relist.  Pretty simple.  No, this rule is coddling the irresponsible.

[kensgiftshop]

From what I understand the only thing that has changed is buyer has longer to ask to cancel the order.

As far as paying, they still have 4 days to pay just like before.

[thetexasbandit]

Ebay is grasping at straws.  For almost a year,  we sellers have seen declining sales on some products.  Some of us have held ground on raising prices, we have griped because our views are way down, we complain because there are too many other ads from other sellers, on our ads.  It is confusing the potential customers. So long as the stock price continues to be of paramount importance to Ianonone and the other execs in the business office,  the decline in capitalism will continue.  Infrastructure is poor,  putting bandaids on a lacerated aerteary  will not stem the bleeding.  I am supposed to be Ebay's customer. I am the one who pays monthly for each of my 5 stores.  I pay 3% for promoted listing,  I AM THEIR CUSTOMER.  Visitors to the sight are MY potential customers. NOT Ebay's.  They provide the platform and appearantly that is it.  We will not criticize their lack of general advertising here.  .... Now, back to your regularly scheduled shenanigans.....

[12345jamesstamps]

It will add buyers to my block buyers list.

Playing with my 'available funds' ready to be released and then a cancellation comes and immediately comes out of my 'available funds' before the cancel sale pending payment goes through...not right.

[chlipp-78]

Sucks for sellers who do pre-orders, which can have handling time as long as 30 business days out from the ship date. A lot of buyers will now cancel as they change their mind or find a better price since it's so easy. eBay makes it sound like the cancelations will be minimal, but I bet there will be a lot more if you have longer than a day or two handling time. With the previous policy some buyers didn't mind messaging to cancel, but a lot of buyers were hesitant to go through the trouble of messaging as it requires some level of confrontation and preferred to just suck it up and own up to their commitment. With canceling being click away now those buyers will now feel comfortable wasting the sellers time. Not a fan.

[burningrubbertoycompany]

This is what we get from management that has never owned or operated their own business.  If you dont know the grind you cant dictate to the sellers how to run their businesses.  Jaime is clearly clueless, I guess they never taught him in his Ivy league schools how to take care of the people who paid for his lifestyle. They dont have a clue that if they made our lives easier and had less hoops to go through we would care more and list more therefore increasing sales.  Instead they make us play games have to constantly redo things because they change the game every few weeks to make the stock work for them.   They make us all unmotivated to do anything on here especially when they are training the criminal customers to get away with tons of crap.  Jokes on them Walmart.com is going to roll over them and shopify will take the rest of the sellers and customer base. The scotch tape is coming off and there will be a mass exodus 

[kenneth686321]

Why are you people making a mountain out of a molehill? 

Buyer REQUESTS to cancel, seller can choose to DECLINE request. We all move on. 

This change neither positively benefits sellers or negatively harms sellers. 

It's the same as if a buyer requests to cancel through ebay messages with a sob story and the seller says no. 

The likelihood of a fake INAD return is still the same. 

[onefootflipper1]

It took me a long time to figure out what the difference was between the previous policy and now and finally figured out that the only difference was that it extended the amount of time they had to make a request through the system.

Who cares? It sold once, it will sell again, at least that one isn't getting returned. 

If it was an auction, then again, who cares. No one is forcing you to use auction format.

[alien_strings]

Probably because this gives the optics of eBay giving the stamp of approval on the practice of flaking out on a purchase by a supposed responsible adult.

[alien_strings]

Glad it doesnt matter to you.  I dont run an eBay store.  When i list stuff i want it gone, not have my house double as a warehouse for 2, 3, 4, extra weeks.

[ckimodog]

@alien_strings 

Sorry for your frustration.  My suggestion is to just use a fixed, buy it now price with immediate payment required and no best offers.  That's the only way these type of sport and non bidders will steer clear of your listings.  One more thing, you do know it's against eBay policy to sell f@kes on this site?  eBay takes these types of listings very seriously.  I would hate to see you lose the account you opened only a few months ago.  Just some friendly advice.  All the best

Happy Selling

[alien_strings]

So then...its a solution in search of a problem?

[12345jamesstamps]

I agree..

I would probably use the word 'unknown' and let buyers make up their mind.

And if not sure of a brand...don't even use it.

Buyers make up their own mind...funny...but by the phrase..."a picture is worth a thousand words"...

[alien_strings]

Yup found that out this last time and went back and forth with them over the fact that it is not a fake if their is no trademarked content on the item.  Ford doesnt own the design for all pickup trucks.  Also dont really care about losing the account.  I was on ebay in the early adoption days (think height of beanie baby **bleep**), and had significant feedback and transactions.  That said, its not a copy if there is no trademarking.

I left decades ago and deleted the account because selling fees were horrific...ending up with basically pawn shop prices by the time fees were collected.  I came back a few months ago, because I primarily sell music gear and Reverb has gotten even worse than eBay.  eBays fees are now better than Reverb, but this kind of logic rewarding adults for not following through on their word baffles my mind.  But I REALLY have an issue with them trying to pitch it to me like it is some sort of great convenience or benefit for me as a seller when it absolutely is not.

[alien_strings]

side question...for real.  Why would ebay contact a seller very clearly calling out a non-original...however all the ones being very clearly sold by a business overseas...en masse i Might add, those stay up and listed just fine?  They make 0 attempt to point out the fact it is a fake and do everything to pass it off as the real deal.

I go out of my way to explain/call out...and I get contacted.  Guess it comes down to who has the quantity of sales and therefore gets the blind eye.

just like all these auction sites, and the government, eBay is filth.