The eBay Community

Insurance claims

I sold an item and shipped through Ebay via Fedex. It has been 18 days since shipping and tracking shows it's been stuck at a Distribution center for 15 days.Buyer reached out and requesting a refund. The shipping was insured, but how do I go about i...

Resolved! What do they see?

When I put a new winner in my "Ignore List" what do they see when they go to my listing? Anything?Do they know they've been disinvited? Can they tell?Or, is all of my inventory invisible from the get-go? From the search list?

Seller transaction fee

I have seen a number of complaints about transaction fees. After being actively selling the past few weeks I have learned a little about transaction fees charged. The fact that the transaction fees are calculated on the buyers invoice including the s...

Heads up: changes to Seller Initiated Offers (SIO)

Recent & upcoming changes to SIO, the good and the bad. First-[Bug or intended?] eBay is forcing the default to "on" for automated offers and counter offers. As things stand today, sellers have to manually toggle off those settings every single time ...

My description goes sideways and I don’t know how to fix it

I’ve tried to fix it but everything I’ve done is made it worse

contacting sellers

I can not contact any sellers. It looks like I am blocked from emailing sellers.

Just me or are the Item Specifics for earrings too much and not enough?

Most of the item specifics for other body-part jewelry (necklaces, bracelets, etc) make sense to me, but the Earrings one always takes me back to when I was primarily in clothes and how absurd the IS's were there, as in, programmed by someone who app...

Buyer Fraud - Returning a completely different item

I know this is an old & painful topic...Buyer bought $40 power tool switch with serial number on it... (24AK220F) Opened return claiming it 'didn't fit his tool'. Item arrives back...and its his old worn out broken switch with serial #2064CJ (made in...

Can items remain in cart forever?

I have an item that shows multiple people have it in their carts. It has been that way for a long time, so can items remain in carts forever or do they eventually get removed?