eBay

kim_y_buran · ‎04-19-2019

A buyer messaged me that she totally forgot that she has moved several hundred miles, did not change her eBay/PP settings or set up a mail forwarding address and so the package will get returned to me. She apparently still wants it and expects me to send it again to a the address she messaged me. I am, however, of two minds about this, and wondering whether I should instead cancel and refund when I get it back.

What would you do?

jeannicho22 · ‎04-19-2019

@a_c_green wrote:
@tamaralea wrote:
I would charge her a second shipping fee. Mistakes happen.
If the package hasn't reached her old address yet, she might still have time to file a forwarding order on-line. Yours would not be the only piece of mail going to her old address; she should set up forwarding ASAP anyway.

DO NOT SUGGEST THIS!!!!

Sellers lose their PayPal protection if an item is forwarded, it is right in their TOU under seller protection.

I highly recommend that sellers stamp all their packages with a DO NOT FORWARD stamp.

jeannicho22 · ‎04-19-2019

@jeannicho22 wrote:
@a_c_green wrote:
@tamaralea wrote:
I would charge her a second shipping fee. Mistakes happen.
If the package hasn't reached her old address yet, she might still have time to file a forwarding order on-line. Yours would not be the only piece of mail going to her old address; she should set up forwarding ASAP anyway.
DO NOT SUGGEST THIS!!!!

Sellers lose their PayPal protection if an item is forwarded, it is right in their TOU under seller protection.

I highly recommend that sellers stamp all their packages with a DO NOT FORWARD stamp.

Here it is:

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#s3-seller-protection

Basic requirements

To be eligible for PayPal’s Seller Protection, you must meet all of the following requirements:

The primary address for your PayPal account must be in the United States.
The item must be a physical, tangible good that can be shipped.
You must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction. If you originally ship the item to the recipient's shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
You must respond to PayPal's requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center. If you do not respond to PayPal’s request for documentation and other information in the time requested, you may not be eligible for Seller Protection.
If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment.