mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@thebodys_48 wrote:
Here is the photo again. I erased the name.
Have you seen anything like this? I know you once said you have a file of fake letters. Just thought I'd ask you what you see in this one. To me it doesn't look right. No typed name or contact info on the signature like. No heading, no reference to the part of the DMM that it is about. Looks like a text, not a letter, except for the signature. No paragraph breaks, which is a real clue it is a text. Anyway, what do you see?
@thebodys_48 wrote:I received the message from eBay, which stated that they will refund the buyer after they provided proof in the form of photos. The proof the buyer provided is fake, as I found matching identical examples online. Are you suggesting that there’s nothing sellers can do to protect themselves and avoid such situations?
What they are asking, which is important. Did the buyer file the Request for REturn in Ebay? This is important. If it was in Ebay, you had the chance to respond and to send the buyer a return shipping label. You can see it on your Open Returns in the Seller Hub.
But if the buyer filed a Chargeback dispute, You have no control over accepting a return, nor can you issue a return shipping label. Ebay notifies you that your buyer filed a dispute with their Payment Source.
The distinction between these two types of claims is important as to how you should be responding and what your best avenue to submit evidence.
So which was it?
Could it be because of improper packaging? My best guess...😁
You can mail many prescription medications, as well as some over-the-counter medications. However, there are significant restrictions around mailing controlled substances and other hazardous materials.
Prescription drugs and medications can be mailed if they meet certain criteria. They must be:
- Prescribed by a licensed medical practitioner
- Properly labeled
- In their original packaging
- Mailed directly between the patient and pharmacist or medical practitioner
Over-the-counter medications can also be mailed if they meet packing and labeling requirements.
@ten_o_nine wrote:I think they should focus on the fake letter and file a fraud complaint with the post office, USPS is just like eBay, they don't know what was sent and what was received. And to write a letter to a customer telling them the item can't be returned is a lie because all they get is tracking, weight, and dimensions, return labels don't contain product info. I would also tell the buyer that I am doing this and see how he sleeps tonight.
That depends. They need to understand what kind of dispute they are trying to appeal. That is really important.
@thebodys_48 wrote:1. The buyer requested to return and Since my shop policy is no return and no refund unless the product are defective.
2. I asked for the proof of damage.
3. The buyer didn't respon
4. Initially, eBay closed the case in favor of my shop because the buyer couldn’t provide proof.
5. After eBay's initial decision, the buyer sent fake photos and a letter from USPS.
6. As a result, eBay revised their decision and decided to refund the buyer.
I don’t mind issuing a refund if the buyer returns the product, but the buyer refuses to return the item and wants to keep it for free. Since similar cases have occurred previously, I predicted that the buyer would first request to return the item. Once I approved the return, they would claim it is too hazardous to ship, providing a fake letter from USPS.
OK, so it was a Request for Return in the Ebay system. That is good as it increases your chances on appeal.
FYI, even with a No Return Policy, if a buyer files an INAD, you are required to process it OR let the buyer keep it and fully refund them. You can't deny an INAD.
Now you have some interesting reasons for appealing the refund Ebay forced. But telling Ebay the USPS text is fake isn't enough, you need to prove it. So you need something from USPS on this. Ebay is not likely to just take your word on this, even it is rather evident it is fake.
You tried to battle the buyers when they opened the claim instead of simply accepting it and issuing the return shipping label. That started your problems on the processing of this claim.
@krazzykats wrote:Could it be because of improper packaging? My best guess...😁
You can mail many prescription medications, as well as some over-the-counter medications. However, there are significant restrictions around mailing controlled substances and other hazardous materials.
Prescription drugs and medications can be mailed if they meet certain criteria. They must be:
- Prescribed by a licensed medical practitioner
- Properly labeled
- In their original packaging
- Mailed directly between the patient and pharmacist or medical practitioner
Over-the-counter medications can also be mailed if they meet packing and labeling requirements.
But doesn't that text from USPS look wrong for so many reasons. I don't think it is real.
