05-18-2018 10:24 AM - last edited on 05-18-2018 02:28 PM by kh-gary
So I recently sold a Laptop a few days ago. It was suppose to go out today but I recently received an email from eBay saying suspicious buyer for the item. The buyer is no longer registered on eBay. I received payment for the item but the email says not to send it out. Not really sure what to do next. Any help would be great!
05-18-2018 10:31 AM - last edited on 05-18-2018 03:46 PM by kh-gary
Did you really receive payment? Seriously look in PP to see if the funds are there. Fraud buyers will sometimes send a fake payment received notice to you. If they really did pay refund and relist
05-18-2018 10:31 AM
Do NOT ship. The money will probably be clawed back shortly...
05-18-2018 10:33 AM
Don't send it.
Nice that they are going to keep the final value fee. ???????
Did they snag the PayPal money yet?
05-18-2018 11:06 AM
@ittybitnot wrote:
Nice that they are going to keep the final value fee. ???????
I am wondering why the heck they would do that, as they nuked the transaction themselves due to the NARUd buyer (and probably for the best, of course, but I don't see why they get to claim a percentage of a transaction that was not completed). @Anonymous?
One other interesting detail I notice in that eBay message: they are now recommending that it should be sold only as a BuyItNow with Immediate Payment Required, which is what we here have been saying for ages.
05-18-2018 12:00 PM
PP will take the funds back. I would wait for them to do it though so it all on record that it was recovered. You never know what/where you will deal with when fraud is involved. Protect yourself and wait for them to take the money back.
05-18-2018 01:26 PM
I've been in similar situations from time to time over the years. Ebay has always refunded my FVF in full.
But the OP can check their account. If they don't have a refund, they can call Ebay and get it.
05-18-2018 02:13 PM
@a_c_green wrote:
@ittybitnot wrote:
Nice that they are going to keep the final value fee. ???????
I am wondering why the heck they would do that, as they nuked the transaction themselves due to the NARUd buyer (and probably for the best, of course, but I don't see why they get to claim a percentage of a transaction that was not completed). @Anonymous?
One other interesting detail I notice in that eBay message: they are now recommending that it should be sold only as a BuyItNow with Immediate Payment Required, which is what we here have been saying for ages.
Hi @a_c_green, though I am not able to discuss the specific details of this situation, I can confirm that there are times where we will retain the final value fee. One of the examples of when this may occur is if there is reason to believe the transaction was completed off our site. If anyone ever has questions about fees related to a sale, they are welcome to contact Customer Service for review.
05-18-2018 02:34 PM - last edited on 05-18-2018 03:45 PM by kh-gary
@slideshopper wrote:Did you really receive payment? Seriously look in PP to see if the funds are there. Fraud buyers will sometimes send a fake payment received notice to you. If they really did pay refund and relist
Nice how they go through every scenario EXCEPT for the one where the seller gets paid(if they really did). And nice that they 'canceled their bids' a day late and a few hundred dollars short ........
05-18-2018 02:52 PM