Suspicious Buyer

[uniquejewell]

I have a suspicious buyer. They just bought a cheap pair of pants from me & paid right away but moments later I got a private message from them giving me a completely different address not even the same state to ship them to. I have bought items in the past & had shipped to someone else as a gift but there is a specific place during the payment process to input that info if you want it shipped elswhere than the address on your ebay acct. Also these are not even new pants so it wouldnt be a gifting type item.

This buyer also only has 10 feedback so I'm just worried its some kind of fraud. Its also two different names on the ebay shipping info if I were to print the shipping label & the person I got the message from.

I recently had an experience that an item was purchase & paid & a day after I shipped I received a notice that my money was blocked & the transaction was under investigation by paypal someone complained their acct was hacked and they didnt make the purchase so now I'm worried this could be the case 😞

Perhaps they are doing small transactions over periods of time to not be noticed by the peoples acct they are hacking.

Is there a way for ebay or paypal to contact the actual person on the ebay acct & ask them if they made this purchase ?

[missjen831]

They won't contact the buyer to confirm they bought the item. In order to have full seller protection, you have to ship to the address on the buyers payment. Are you sure the message came from the buyer? There is a scam going around where a legit buyer wins the item and pays and then scammer contacts the seller pretending to be the buyer & they ask the seller to ship to another address. Did the message come from the same user ID as the actual buyer?

[emerald40]

Tell your buyer  that per ebay policy you must ship to the name and address on their paypal account.

Offer to cancel the listing as buyer requested.

Then if they wish to rebuy the item they need to change the name and address on their paypal account.

If they agree, relist and let them rebuy it.

[creativecrisis]

Ebay (allegedly) will cover you if you ship to a different address when requested by the buyer through eBay messages, but PayPal will not.  In this case, I'd just let the buyer know that you're required to ship to the payment address in PayPal. Ask if they prefer to cancel the transaction or have you ship to the original address.

[uniquejewell]

That was exactly my reply to their message I replied oh sorry I print my labels directly through ebay & for them to update their ebay acct to the correct address. They have not answered me after that message.

I know about the seller protection cuz that last instance I mentioned happened before the ONLY reason they released my funds was cuz I printed the shipping label directly through ebay to the address on their acct.

The message seems to be from the same "User" but the name they used at the end of their message was not the name on the ebay acct.

[uniquejewell]

ok I will. I already messaged them to update their address on their ebay acct cuz I print my labels directly through ebay. They have not answered me.

[uniquejewell]

Yeah I already messaged them to update their address on their ebay acct cuz I print my labels directly through ebay. They have not answered me.

[missjen831]

@uniquejewell updating their address on their ebay account will not change the address when you print the label. The transaction has to be cancelled and the buyer has to repurchase. 

[uniquejewell]

ok thx

[starroute-us]

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@uniquejewell wrote:

ok thx

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@uniquejewell

Yoou will need to cancel as *problem with buyers address* otherwise you could get a defect on your acct.

Then tell the buyer what you had to do so they could repurchase inputting the correct mailing address when submitting their payment.

They probably will not repurchase:(

[a_c_green]

For a "cheap pair of [used] pants," I think it's more likely that they don't know the right way to do things, and not that they're scamming you. 

The problem they need to fix is not their eBay address (whatever address they provided to eBay when setting up their account), but the Ship-To: address that they select in PayPal when sending you their payment.

Most likely their default address in PayPal is the same as the one in eBay anyway, but PayPal lets you enter an alternate destination address for a specific purchase if desired (such as for sending a gift direct to the recipient). You plug that in before making your PayPal payment, and that address goes to the eBay seller along with the payment. The eBay seller then sees that address on his Shipping form when printing the label.

So the order of events needs to be (1) the payment is cancelled by the seller due to a problem with the address (which is true), (2) the buyer plugs in the desired address in his PayPal account, and then (3) selects that address when sending his (re)payment.