Suspended for selling assisted open knife

[bigmatt45]

I was just suspended for selling an assisted open knife.  I have been selling knives on ebay for about 7 months now and have sold several thousand of them.  I know the policies.... no automatics, no international sales, assistent open knives must have a thumb stud on the blade visible in the photos.  The knife i was suspended over was a coast rx352.  Ebay doesnt have phone support right now so i tried to email for help and have yet to get a response.  I tried @askebay on twitter and was told that ebay doesnt allow knives that can be opened with one hand.  This meams that over 32,000 assisted open knives on ebay are in violation right now.  This is stated no where in the rules and completely contradicts the policy that says assisted open knives are allowed with a thumbstud on the blade.  Nevermind the fact that many manual open knives can be opened with one hand like most spyderco knives.  Does anyone know of a way to get assistance from ebay right now?  The knife i was selling is 100% allowed under the posted ebay knife policy and i feel like i was wrongfully suspended.  I need help getting a hold of someone from ebay who can actually look at this matter before i lose thousands of dollars over their error.

[bonjourami]

you were suspended but you have 137 listings?

[inhawaii]

How come i got a parking ticket the other day yet hundreds of other cars parked in violation didn't get a ticket?

My advice to you is not to fight it. If ebay doesn't want you selling that knife, don't sell it.

If others are getting away with it, so be it.  They'll get caught eventually.

Good luck and stay safe.

[bigmatt45]

I had 1300, ebay removes all of them slowly. They leave up auctions as well. It is strange.

[bigmatt45]

Thats not what i am asking. Ebays policy clearly states that assisted open knives are allowed to be sold with a clearly visible thumb stud on the blade. My knife had 2 clearly visible thumb studs. The item is 100% allowed according to ebay policy. They suspended my account and without phone support i cant find out why.

[bonjourami]

Sure is, the only way to contact Ebay now is /twitter or Facebook. I imagine a competitor reported you.

[kensgiftshop]

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@bigmatt45 wrote:

I know the policies....

You might check the Pay Pal policy on knives also.

When I was looking in to selling knives, Ebay allowed knives that Pay Pal didn't.

This was back in 2011 so I don't know if they've changed it since then or not.

[bigmatt45]

Here is the knife policy:

What is the policy?

The following or similar types of knives aren’t allowed:

• Automatic knives
• Butterfly knives
• Dual-action knives
• Gravity knives
• Out-the-front knives
• Paratrooper knives
• Push knives
• Switchblade knives
• Sword canes
• Spring-assisted knives where there is no manual movement by a thumb stud or screw clearly visible on the blade
• Hidden or disguised knives such as writing pen knives or belt buckle knives 

Sellers can list the following type of knives:

• All types of knives not in the previous list are allowed. The listing must also follow our international trading policy. For example, the sale of knives on eBay.co.uk and eBay.ie is prohibited with limited exceptions

My knife was assisted open with clearly visible thumb studs on the blade so it is manually opened.  

[bigmatt45]

Yes i know a competor reported me. I just think it is terrible that they would suspend sellers right now with no method of appeal. In the past you could call and they would listen and admit when they made a mistake. Now you just have to accept a suspension when you followed their rules perfectly.

[bonjourami]

Yes tough times indeed, you may want to try the Facebook message system.I understand the response is pretty good there, a couple people on the boards said they got a call.

[bonjourami]

Use the message link on the right.

https://www.facebook.com/ebay/

[bigmatt45]

Thank you, i didnt know facebook was an option. I just sent them a message. The guy on twitter was terrible and offered no help so i am not going to hold my breath. I wish they still had phone support and just allowed them to work from home. Many other companies are doing it right now.

[bonjourami]

Welcome, good luck. I understand some csr's are working remote, but I dont think very many.

[bigmatt45]

Begining to look like a mistake by an ebay CSR who doesnt know ebays policy on knives is going to cost me thousands of dollars in lost sales.

[bonjourami]

Sure seems that way, and the bots do the removing with these reports, not like a human did it.