Suspended Due To BBE Rate

[aykshoppiing]

Hello dear eBay community. I was doing some research on the bbe rate suspension that started on my account recently. I will not share the suspension message on my account, it already contains the same items for everyone. I have not seen anyone who has had a successful result so far. The eBay support line is definitely inadequate to help sellers in this process. In fact, they do not know what to say in this situation because eBay policies are not sufficient. I saw a post on a blog saying that bbe rate evaluations are renewed with 12-week periods. In other words, if I can reduce the evaluations that fall within the scope of bad buyer experience until the new evaluation date, it means that my account restrictions can be lifted. That's all I have to share for now. I will share the results again when my new evaluation is done. If you have information about this issue, please support me. I am sure that this situation is ridiculous and there are many sellers who suffer from this, you can help not only me but also other sellers.

-Goodbye

[lemony_cricket]

Ebay expects you to know and understand all the policies relating to selling and the user agreement ect.

 
*  edited * If the user below is correct about you drop shipping ...

You can't dropship on eBay by listing an item and then buying it from another retailer or marketplace to send directly to your customer. 
 

[fbusoni]

@aykshoppiing 

You are based in Turkey and drop-shipping from a US-based Amazon warehouse (and perhaps from other sources as well).

Sellers who drop-ship are not in control of their own inventory.

That is unacceptable for buyers, and thus for eBay because you are creating a mess for others on the platform.

It makes no sense for eBay to give drop-shippers a second chance.

(PS: Your reluctance to offer more details suggests strongly that there are other factors at play as well.)

 

 

[klhmdg]

These are the US boards and we do not have BBE requirements.

Many buyers and seller dislike sellers who dropship and try to go around eBay policies.

Many are very glad eBay has started to remove sellers who make the site look scammy.

I have never seen BBE evaluations take 12 weeks to shut down sellers, but those post on blogs may be correct.. 

[aykshoppiing]

Dear eBay seller, I am legally implementing the arbitrage business module by withdrawing my products to the intermediate warehouse. In accordance with eBay policies.

[aykshoppiing]

You can be sure that I am a real seller who sends real products. In accordance with eBay policies, I first withdraw my products to the intermediate warehouse and then they reach the customer.

[ebooksdiva]

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@aykshoppiing wrote:

Dear eBay seller, I am legally implementing the arbitrage business module by withdrawing my products to the intermediate warehouse. In accordance with eBay policies.

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Please post a link that eBay says it's ok for sellers to sell via retail arbitration. 
In order to actually have eBay allow you to drop ship you need to sign up with a reputable wholesale supplier and hold a contract with them. Buying from other sources like ali baba, amazon, Walmart etc is called retail arbitrage and not allowed. 
Drop shipping and product sourcing

[lacemaker3 · Accepted solution]

The eBay policies on CBT (cross border trading), including both BBE (bad buyer experience) and INR (item not received) are easily available on eBay's website. They provide all the information you are asking for.

The CBT dashboard compares each seller's performance to the performance of their peers, other sellers who are selling similar items to similar regions. You should monitor your CBT dashboard regularly, so that you will know if you get a warning, and then you will have several months while you are being evaluation, when you can make changes to your business practices in order to improve your performance.

Most of the sellers who make all the complaints here (and elsewhere) were ignoring their CBT dashboards, and did not do anything until after they had already been permanently restricted from selling, and their listings were removed. At that point it is too late. You have to improve your performance when you have the warning status on your dashboard. Once they have removed your listings, then the restriction is permanent (as it says in the policy, below).

There have been a few sellers who came here and asked for help while their accounts were under warnings, and they were able to improve their performance. I just reviewed a thread that was started 6 months ago, in July 2024, by a seller who was under a warning at that time. I just checked that seller's account, and they are still selling now, with even more sales in the last 3 months than they had then. So they were able to recover from this. You marked my post as helpful on that thread, earlier today, so you saw it as well.

https://export.ebay.com/en/seller-performance/seller-level-and-sales/cbt-seller-dashboard/

https://export.ebay.com/en/regulations/ebay-policies/bber/

The BBE does use a 12-week evaluation window.

https://export.ebay.com/en/regulations/ebay-policies/shipping-performance-policy-item-not-received-r...

INR uses a 12-week and a 4-week evaluation window.

With your business model, it does look like you are drop-shipping. This is allowed, as long as you already own the items (as you have said) or have a contract with a wholesale supplier (not a retail site like Amazon, Walmart, Alibaba, Temu, etc.). But if you are using a warehouse in the USA, then you will also be subject to the warehouse standard for forward-deployed inventory policy, here:

https://export.ebay.com/sea-en/policies/warehouse-service-standard/

The biggest problem with this business model (both drop shipping and forward-deployed inventory) is that it is extremely difficult to do it well, and succeed. Your items are inexpensive, and you are competing with all the hundreds of thousands of other sellers who are also trying to do the same thing. These are not the kind of things buyers really want to have, they are cheap, impulse purchases, and the buyers will be easily disappointed. Cheap, low quality items, deceptive pictures and descriptions, poorly-paid employees at the warehouses, uncontrollable delays, all contribute to unhappy customers, and your BBE and INR rates will go up.

That is why the CBT dashboard, BBE and INR performance standards, and warehouse standard for forward-deployed inventory were put into place. They are needed to improve buyer satisfaction, and reduce bad transactions.

[lacemaker3]

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@aykshoppiing wrote:

Dear eBay seller, I am legally implementing the arbitrage business module by withdrawing my products to the intermediate warehouse. In accordance with eBay policies.

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What you are describing is not "arbitrage" though. The meaning of "arbitrage" is that you are buying the items at the same time or shortly after you sold them, to take advantage of a price differential. Buying items after you have sold them is not allowed on eBay. As long as your items are already in your warehouse when they are listed and sold, then you are not doing arbitrage.

If you are purchasing items and having them sent to a warehouse in the USA before they are listed or sold, then that is called forward-deployed inventory. It is allowed, with some requirements that have to be met (depending on where the seller is located).

https://export.ebay.com/sea-en/policies/warehouse-service-standard/

[fab_finds4u]

Suspension comes after warnings if you don't improve.

You get a warning your BBE rate is high and you have to improve before the next evaluation. If you don't improve and you continue to get complaints then eBay  takes action, which is to suspend your account or not let you list new items.

[fbusoni]

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@aykshoppiing wrote:

Dear eBay seller, I am legally implementing the arbitrage business module by withdrawing my products to the intermediate warehouse. In accordance with eBay policies.

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@aykshoppiing 

What is "legal" is not necessarily wise.

You are not in control of your inventory.

And therefore, you are a problematic seller.

[aykshoppiing]

I think your answer is appropriate for both objectives and you did not act aggressively towards me, thank you.

[albertabrightalberta]

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@aykshoppiing wrote:

I think your answer is appropriate for both objectives and you did not act aggressively towards me, thank you.

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@aykshoppiing 

Keep in mind that it's not "acting aggressively" when someone tells you something you don't want to hear. Someone can give accurate, to-the-point advice that doesn't coddle or empathize.

Personally, I take issue and have little sympathy for sellers who list items they don't personally know will be available for their buyers. As a seller, I spend a lot of time sourcing, photographing and listing my actual items, store them in my own home and when the item(s) sell, I pack them and ship them to my buyers. 

Sellers who try to take the easy way, cheat the system and rationalize why what they're doing is okay reflect poorly on the good sellers and often make buyers assume all sellers are alike. 

You'll likely interpret my comments as "acting aggressively" because they're critical:

• Your 10-day handling time clearly indicates disallowed arbitrage. You use those 10 days to source the item for your buyers.
• Your buyer requirements aren't properly set if a buyer from Guam was able to purchase your item. Cancelling that buyer's order was inappropriate.
• You were very lucky to receive positive feedback from a buyer who complained about the packaging of his order. Since you aren't in control of your items and their subsequent shipment, you can't claim that your "shipper" packed items properly.

[az93]

Not suspended. You have active listings. As for that neutral, you should have mailed to Guam. It's part of the usa.

[kensgiftshop]

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@aykshoppiing wrote:

Dear eBay seller, I am legally implementing the arbitrage business module by withdrawing my products to the intermediate warehouse. In accordance with eBay policies.

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You're dropshipping from Amazon, which is a policy violation.