I recently experienced a challenging situation with a buyer who initially attempted to cancel an order during shipping, claiming they felt they had overpaid. Following the item's delivery, the buyer filed a ticket alleging the product was defective, despite both of us knowing this wasn't the case; they simply wanted a refund.
Navigating this unfamiliar scenario, I reached out to customer support for guidance. The agent advised me to refrain from taking any action or responding to the customer's claim, which struck me as peculiar. Nevertheless, I followed their instructions.
As the deadline for resolving the case approached, I contacted support again, receiving the same instruction to maintain inaction and await their intervention the following day. Both the agent and I recognized the buyer's fraudulent intent in fabricating the claim to secure a refund.
To my dismay, the next day brought an email from eBay stating the customer was returning the item. Upon contacting eBay, I was informed that because I hadn't initiated any action, they had proceeded to accept the return request.
This experience left me feeling deceived by the agents who had misled me. I'm seeking guidance on how to file a complaint against these individuals. Moreover, I'm troubled by eBay's apparent bias towards protecting buyers at the expense of sellers, and I'm eager to understand why such practices persist within the platform.
