eBay

tuber818 · ‎10-16-2017

Buyer won auction on DVD player . 2 days later I get “sorry “ message that he won a bid on a higher-end player . No payment . I have not responded yet . Just annoyed at losing listing fee? Just wait then report unpaid? Rather not deal at all with the guy.

dtexley3 · ‎10-16-2017

If it's been 48 hours, file a UPI. Close it as soon as allowed.

Member of the Grumpy Old Man crew

castlemagicmemories · ‎10-16-2017

@dtexley3 wrote:
If it's been 48 hours, file a UPI. Close it as soon as allowed.

I agree! Close it in 96 hrs. You get your fees back and buyer gets a strike.

castlemagicmemories · ‎10-16-2017

@tuber818 wrote:
Buyer won auction on DVD player . 2 days later I get “sorry “ message that he won a bid on a higher-end player . No payment . I have not responded yet . Just annoyed at losing listing fee? Just wait then report unpaid? Rather not deal at all with the guy.

I'm sorry message...kind of makes you want to say, yes, you are?

the_fancy_fox · ‎10-16-2017

I would simply cancel using buyer requested. Forcing he buyer to pay for something never ends up well. Force him to pay with the UPI and he gets it, smashes it with a hammer and then files SNAD.

not worth it. Cancel and block him.

The Race is over
The Rats won.

threshold.sales.group · ‎10-16-2017

+1

Agree 100%.

Doing anything that leaves open the chance that the buyer will end up paying for something that you know prior to shipping they don't want or need is begging for trouble. Cancel as buyer requested and relist (imo).

janet9988 · ‎10-16-2017

The OP doesn't say the buyer asked to cancel. Just that the buyer is sorry and that they won a higher quality player.

Ebay may not see that as a buyer requested cancel.

File the UPI . The safest route to go. The buyer wont pay if they don't want it.

There is no reason to respond back to the buyer. If they contact you AFTER the UPI has been filed . Just respond..... Sorry.

Lift your left leg at midnight to start off on the right foot. Happy new Year!

tuber818 · ‎10-17-2017

Filed UPI today - thx

phcd1 · ‎10-17-2017

@the_fancy_fox wrote:
I would simply cancel using buyer requested. Forcing he buyer to pay for something never ends up well. Force him to pay with the UPI and he gets it, smashes it with a hammer and then files SNAD.

not worth it. Cancel and block him.

Buyer did not ask to cancel, the OP runs a risk of a defect by doing that. Sellers should follow the rules in place or face the eBay consequences.

jonathankirkland · ‎10-17-2017

@phcd1 wrote:
@the_fancy_fox wrote:
I would simply cancel using buyer requested. Forcing he buyer to pay for something never ends up well. Force him to pay with the UPI and he gets it, smashes it with a hammer and then files SNAD.

not worth it. Cancel and block him.
Buyer did not ask to cancel, the OP runs a risk of a defect by doing that. Sellers should follow the rules in place or face the eBay consequences.

While I agree that this is technically correct, I also believe that in this particular instance it is clear the buyer is not interested and found something else. In this case I think cancelling at buyers request would have been the proper course of action to take, although it still does not excuse the buyer for being irresponsible with their bidding.

I think had the buyer not at least apologized and stated that he indeed found something else, then the proper course of action instead would have been opening the UPI.

But it all appears to be moot now as it seems the OP has gone ahead and opened the UPI, and I don't think that it's necessarily the wrong to do either.

siayan · ‎10-17-2017

Why do they even have a buyer requests cancel. Everything is UPI

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

jonathankirkland · ‎10-17-2017

@siayan wrote:
Why do they even have a buyer requests cancel. Everything is UPI

Come on siayan you know the answer to that!

They have to give the buyer every possible advantage and way out of a sticky situation because after all, the buyers are the ones that make ebay most of their money.

siayan · ‎10-17-2017

@jonathankirkland wrote:
@siayan wrote:
Why do they even have a buyer requests cancel. Everything is UPI
Come on siayan you know the answer to that!

They have to give the buyer every possible advantage and way out of a sticky situation because after all, the buyers are the ones that make ebay most of their money.

But everytime a buyer wants to cancel everyone says UPI

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

phcd1 · ‎10-17-2017

@siayan wrote:
@jonathankirkland wrote:
@siayan wrote:
Why do they even have a buyer requests cancel. Everything is UPI
Come on siayan you know the answer to that!

They have to give the buyer every possible advantage and way out of a sticky situation because after all, the buyers are the ones that make ebay most of their money.
But everytime a buyer wants to cancel everyone says UPI

This wouldn't be an issue if eBay did'nt charge FVF BEFORE the buyer even pays, eBay created this system, not the sellers. Once eBay charges me, I charge the buyer (at 48 hours). Plus add to that, that eBay is heavily monitoring seller initiated cancellations for transactions claiming the buyer requested the cancellation which may result in a defect for the seller if found not to be the case. I think the right thing to do is obvious. Even a purposely broken widget returned via SNAD (which is VERY rare) is better then a defect IMO.