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Something went wrong and we were not able to generate the label.

Getting this error, cant print label for 3 days so far! Is this getting fixed? buyer is waiting...

Message 1 of 9
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8 REPLIES 8

Something went wrong and we were not able to generate the label.

What shipping service are you trying to use? I was able to print USPS labels both on Saturday and again today with no issues.

Message 2 of 9
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Something went wrong and we were not able to generate the label.

Check which service your trying to use. I had one pop up media mail that couldn’t go that way and got that message. Checked the listing and it was sold as priority and that’s what the buyer paid for but somehow ebay pulled up the wrong service type. 

I’ve also had that message show up for no reason. One of the reasons I have an free account with pirate ship.  They even add the tracking number into ebay of you want.  Ebay won’t print? I head over there to print the label. 

The Race is over
The Rats won.
Message 3 of 9
latest reply

Something went wrong and we were not able to generate the label.

Did you clear cookies and cache and restart your computer?  Helps with many issues.

Message 4 of 9
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Something went wrong and we were not able to generate the label.

      A bit more information may help. Has the buyer actually paid for the item and do they have a shipping address? Which of your sold items are you trying to ship? What are the dimensions of the item, the weight and where is it shipping from and to? What carrier service are you trying to use?

Message 5 of 9
latest reply

Something went wrong and we were not able to generate the label.

Another time when I had that pop up is when the address was invalid. 

Pirate ship will tell you if the address is bad, ebay does not. 

The Race is over
The Rats won.
Message 6 of 9
latest reply

Something went wrong and we were not able to generate the label.


@the_fancy_fox wrote:

Pirate ship will tell you if the address is bad, ebay does not. 


eBay does-- I've had it happen before.

Message 7 of 9
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Something went wrong and we were not able to generate the label.

If you click on the print button before the preview loads you will often get this, make sure the preview is completely loaded in your print window before you click the final "print".

Message 8 of 9
latest reply

Something went wrong and we were not able to generate the label.

Really? Maybe I hit a glitch. It was a few weeks ago. Ebay didn’t tell me the address was invalid, pirate ship did. 

The Race is over
The Rats won.
Message 9 of 9
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