Sold parts not working, no returns, as-is, bends my item, now wants to return it and Ebay approves..

[iluvmygto]

This was for a "DELL 15 7000 0NHG2G KEYBOARD PALM REST TOUCH PAD E2-X1-D10 05KR9K Top case" sold as-is, parts not working, no return and then buyer BENT item and then opens SNAD, Ebay approved his claim.... Messages ON CLAIM (newest to old):

Here's what happened

Aug. 25 :

A return request initiated

Aug. 25 :

Case opened

Comments

Seller sent an item that was damaged in shipping and when told, he refused to take action. when i told him it was bent in shipping and i bent it back and it does not work, he accused me of damaging it (obviously does not want to take it back nor deal with the problem) he pretty much went on the attack. I can not work things out with him, too rude of a person.

Aug. 19 :

The buyer sent you a message

Comments

Perfect "DUDE", you obviously have the bad attitude to back it up. Good job, good luck. Will see about the money.

Aug. 18 :

You sent a message

Comments

I am not give you the money back with your message "dude" That much is clear, you clearly stated " i tried to bend it back but the mousepad does not work anymore" I've been selling on Ebay for 23 years and evne this account is a 7 digit account, so you need not try and impress me with your Ebay knowledge. The rest was packed very well and it's clear you have a history of bad transactions based on the feedback you give. You CANNOT modify an item, that includes BENDING an item and then shipping it back claiming it does not work. Moreso when it was parts not working, no returns, as-is in every category of the listing. If you have an item not received case you contact the seller or open a case, you do NOT BEND or modify an item in any way without express written permission of the seller.

Aug. 18 :

The buyer sent you a message

Comments

Look dude, i am not new to this. You send something, you make sure it is shipped properly. If it is damaged in shipping, it is your responsibility to make sure to follow up with your shipper. I did not bend anything, don't know where you came up with that. It was damaged in shipping due to your poor packaging. I don't need to say anything else or argue with you, you are a bad seller and either we work it out or i get ebay to work it out, you should stay off ebay. You don't know the first thing about selling.

Aug. 17 :

You sent a message

Comments

It is as-is, no returns accepted, parts not working and you modified my item by bending it without my consent. All of which means no returns. Had you contacted me after we securely boxed the item in bubblewrap which we have on video packed, no issues, but you went ahead and modified the item without my permission. Based on the forgoing, I am not giving any refund for this item. If I bought something off of Warp and had an issue with an item, modified your item and then tried bringing it back for a refund, you would and should do the same. You and I know this item does not bend and was boxed good and when you said " the mousepad does not work anymore" that means it worked and now does not and yes, that worked fine. I suspect you did not read the ad, but this is clear, parts as-is, not working, no returns but still Ebay does not accept modified items back to sellers and based on your own statements, this is what you did-bend my item and in your words " the mousepad does not work anymore".

Aug. 17 :

The buyer requested a return

Comments

this arrived damaged, i tried to bend it back but the mousepad does not work anymore. i need to return it.

Telephone support said no issues, he will lose.  I need to call back to escalate and close.  I cannot call back, Ebay is not accepting calls, so I do chat.  Chat wants to help, they know the guy is messed up, but tells me now to wait for him to send back and call back.  What part of as-is, no returns, parts not working with detailed pictures AND HE MODIFIED MY ITEM that was securely packed and boxed is not clear?  Sure, I agree a damaged as-is item can be a SNAD for damage and while I know this was not the case, I would accept it. What I do not accept is a person BENDING my item which modifies my item in a different condition and then contacting me.

SUMMARY: Been selling on Ebay for 23 years, 17 accounts and really hate their platform and would never recommend it to anyone.  I am retiring so the money is not important to me, this was delivered on Thursday, SNAD opened on Monday.  I know what he did, he needed the mouse pad as this is a rare model as they are a repair shop and this place leaves bad feedbacks galore.  Another scamming buyer, Ebay allowing this with "sold parts not working, no returns, as-is" AND bends my item is beyond words.....

[postingid7659]

Yeah, you pretty much can't do no returns.  People lie and eBay sides with them.  A cost of doing business on this platform.  eBay doesn't care about the seller, they think the ticket to being Amazon Jr. is to kiss the buyer in a not so sanitary place and make sure he never has a bad experience even when he's outright stealing from you. 

I usually hit them with the mail fraud and local police will be notified bit when they're outright dishonest.   While there are good ways to go after this buyer it's unlikely any can be mentioned on these boards, as anything that even smells like an eBay rule violation - even when I outright say do not violate eBay rules - gets pulled.  

[flapperfox1921]

Even if it's for something "as is, not working", if it's damaged in shipping, you are responsible.  There are sites on the internet with instructions on how to safely pack for shipping.  You might want to check them out.  They're very helpful.  

[kennys-kollectibles]

The only thing you can do is sue them in small claims court, especially if you are in the same state.  

It's discusting how ebay is an accomplice in these illegal type scams.  

If ebay wants to offer returns let them pay the guy with thier money, which

they make hand over fist for doing nothing. 

[iluvmygto]

LOL I've shipped over 100,000 packages.  Have you seen my Ebay account I am posting from, or did you just skim over my post?   I think the packing was not an issue as I articulated in my post, not only was this packed well, the item was BENT BY the customer and previously working per the customer's post.

[fashunu4eeuh]

As shrinkage is a fact that happens to all sellers, it’s best not to let it get to you.

To protect one’s interests, given the climate eBay fosters, it is not a good idea to fight these returns at the front end, and especially never to escalate one. Given your depth of experience on the platform, i am surprised by both your actions and your own surprise at this outcome.

The goal when a Not As Described case is opened, is to avoid eBay stepping in. Otherwise, the punitive defect and non-reimbursed Final Value fees are assessed, which simply amplifies the seller’s loss. (And can contribute to the additional 5% added to the FV fees later on.)

With a strong case of buyer wrong-doing, the important step is to appeal eBay’s decision (see link below). That’s when bringing in the big guns has more effect.

But reading your case comments, the tone becomes increasingly unprofessional. Whether or not the buyer was in the wrong, or was provoking is rather beside the point. In order to prevail on a case, the onus is on the seller to keep his cool and maintain civility. Ebay will review all case notes, and evidence of hostility towards one’s trading partner does not serve the seller’s interests.

Below is the link on how to proceed with the appeal. Good luck, and hope this matter gets resolved to your benefit.

https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item...