Sold item now I can’t find it can I ask buyer if he will except a replacement

[714ricki · Accepted solution]

It will not hurt to ask the seller to see if they accept a replacement item. If the buyer prefers to cancel the order, then you're going to have to refund the buyer.

[simba6]

Next time check the item before listing.   You can be suspended from selling for life if that happens too much.  More than once can be too much.  It's a rule eBay is very serious about.

[spark-chaser1]

I've had this happen to me as a buyer several times. And in every instance, I had to argue with my conscience on how to react... I usually ask for a refund and leave it at that. But, a buyer may not be as lenient and may give you a negative feedback or other grief, on top of you receiving a defect from eBay for not having the stock in hand for an active listing. 

[mtgraves7984]

You can pitch that to your buyer, but you need the correct order on record, in my opinion. That calls for a cancellation on your part and a relist/repurchase on your buyer's part.

Naturally, if the buyer is willing to accept "a replacement"/to buy the relist (your items seem pretty one-of-a-kind... I'd not count on that), you can cancel as 'Buyer requested'. If the buyer is not onboard, you'll have to cancel as 'Out of stock/Item no longer available' and take the ding to your seller account. You only get a couple of those every rolling 12 months... they are for emergencies only... but you do have that out.

[libertycb52]

Thanks for your understanding and your comments , I have already **bleep** the idea of replacement just waiting to hear back from buyer no problem with refunding money that’s not the issue just trying to make him happy

[allen1853]

Then again, eBay's bots often relist sold items. I can document many such instances but it would be a waste of time. Ebay just apologizes and promises to "do better". 

[allen1853]

I see you have already made a decision but you can always communicate with your buyer about any problems. They usually actually appreciate the attention and honesty. Everyone makes mistakes, especially eBay customer service agents and 'bots. Good luck going forward, eBay makes it harder and harder for sellers. 

[willbuy_53]

Hi there,

If you've sold an item but can no longer find it, it's understandable that you'd want to offer a replacement to the buyer. It's worth reaching out to the buyer and asking if they would be willing to accept a replacement instead of a refund.

In terms of finding a replacement, have you considered contacting the Replacement GlenAllen service? They may be able to help you find a suitable replacement for the item you sold, or offer advice on where to look for one.

I hope this helps and good luck with resolving the situation!

[spark-chaser1]

Hopefully the issue was resolved, as it happened almost 3 months ago.

[inhawaii]

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@libertycb52 wrote:

 just trying to make him happy

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Why not a refund AND a replacement?

That will make him happy.