Sold Item Won't Process

[mytreasurestou]

I accepted an offer on an item, but it won't process.  Happened twice.  Could it be a banned item.  Where can I find a list of banned items.  This was a VeriFone VX520.  There are other listings for this item and solds as well.

Thanks!

[ittybitnot]

I accepted an offer on an item, but it won't process.

@mytreasurestou 

Your settings require a buyer to provide a payment source in order to make an offer to you in the first place.  If you accept the offer, your buyer should be billed immediately and the item paid for.  If that is not happening,  you need to contact eBay to find out why their "auto-pay" system is not working.  Your settings: 

https://www.ebay.com/bmgt/buyerrequirements

Buyer Rules:

*Require buyers to provide a payment method before they place a bid.

*Require buyers to provide a payment method before they make an offer.

Note that if you accept  a "counter offer", it will remain for sale until someone pays for it.  An accepted counter offer does not require that the buyer pay at all, and there are no consequences if they don't.  These are independent of any 'buyer rules' and are in place now for all buyers/sellers. 

[mytreasurestou]

Thank you,  Autopay is working for other items, just not this particular item.

[monica-sells]

Just thinking out loud....maybe the buyers cc card has been "denied"

it may have been the card on file, so they could make the offer, but there is not enough credit available on the card so it won't "process"

[mytreasurestou]

could be.  Thank you.

[bonanza125]

Have you made contact with the buyer to ask them if they attempted to pay?