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Sold Item Not Delivered

Hi all.

 

I sold an item on June 10th, and gave it to the UPS driver at work on June 12th.

 

I was on ebay today (12 days later) and noticed that I never got a green delivered check mark. I tracked the package and UPS only says that a label was created. On ebay's Order Details page, it says it was shipped on June 12th and above that it says "You successfully shipped your order".

 

So far, I have not heard from anyone. Should I just wait until the buyer reaches out? I was going to be proactive and ask the buyer, but if they received the item and I alert them to the fact there's no delivery confirmation, I'd be relying on their honesty.

Thanks for any ideas.

Message 1 of 6
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Re: Sold Item Not Delivered

Don't say anything. Maybe they got it and UPS did not scan it.  Shhhh.  Let sleeping dogs lie.

Message 2 of 6
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Re: Sold Item Not Delivered

     While I would not ask the buyer I would certainly reach out to UPS to see what is up with the tracking. Did you check the tracking directly through the UPS site or are you going through the eBay link? Sometimes the two are out of sync. 

Message 3 of 6
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Re: Sold Item Not Delivered

Both eBay and UPS say pretty much the same thing. Label created but never in transit.

I guess I'll just wait it out.

 

Thanks.

Message 4 of 6
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Re: Sold Item Not Delivered

@zaraspooky 

 

Just a thought --

 

Since you handed your shipment off to the UPS driver where you work, is the tracking perhaps recorded under your employer's account?

 

Some employers have UPS and FedEx accounts with discounted bulk shipping charges, depending on the quantity of packages which the employer ships out.  If your employer receives such a discount, it is possible that your tracking confirmation may be listed on your employer's account on the day that you shipped.

 

Check with the shipping department where you work, to see if the tracking for your shipment was included under your employer's account.

Message 5 of 6
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Re: Sold Item Not Delivered


@zaraspooky wrote:

Should I just wait until the buyer reaches out?


Yes.

Highway Patrol - Junior Brown
Message 6 of 6
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