Single Item is sold TWICE a week apart.

[dtexley3]

alan@ebay doug@ebay @Anonymous

Please review the history of item #182837887715  It was sold on 10/23/2017 and the seller hub Orders pages CLEARLY show 1 sold (0 Available).  The same item number sold AGAIN on 10/29 and again shows 1 sold (0 Available).

Pulling up the listing shows that it was listed on 10/17 before either sale.  The sales record clearly shows on both sales that there were 0 Available when the item sold. 

How the does this happen?  ONE item, ONE listing, TWO sales.

Now I get a defect for having to cancel the second sale?  If I deserve a defect for MY error I take it, but in this case we've been reporting these "phantom" relists for months, some have reported them for YEARS and it continues to happen.

[southern*sweet*tea]

Yep, it's still happening

It's happened to me a few times before, but luckily I caught it and ended the listings before they could sell.

[newview]

Just a point if information ... I've had this very same issue happen to me a few times over the years, and EVERY time I've called and complained about what us obviously an eBay glitch, I was told basically that it "must've been something I did", that eBay is infallible and it cannot happen from their end.

BUT ... since I changed over to using SixBit to keep my inventory and do my listing, not depending on eBay's Unsold list, I have not had one instance of a duplicate listing in over a year.

It's a eBay glitch ... plain & simple ... no matter what the CSRs are trained to tell you.

[dtexley3]

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@newview wrote:

Just a point if information ... I've had this very same issue happen to me a few times over the years, and EVERY time I've called and complained about what us obviously an eBay glitch, I was told basically that it "must've been something I did", that eBay is infallible and it cannot happen from their end.

BUT ... since I changed over to using SixBit to keep my inventory and do my listing, not depending on eBay's Unsold list, I have not had one instance of a duplicate listing in over a year.

It's a eBay glitch ... plain & simple ... no matter what the CSRs are trained to tell you.

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Hi, in this case it's not the situation where the sold item was in the unsold list and relisted.  The item was listed on 10/17, it sold on 10/23 and again on 10/29.   This time there's no record of a change to the listing after 10/17.

[southern*sweet*tea]

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@newview wrote:

Just a point if information ... I've had this very same issue happen to me a few times over the years, and EVERY time I've called and complained about what us obviously an eBay glitch, I was told basically that it "must've been something I did", that eBay is infallible and it cannot happen from their end.

BUT ... since I changed over to using SixBit to keep my inventory and do my listing, not depending on eBay's Unsold list, I have not had one instance of a duplicate listing in over a year.

It's a eBay glitch ... plain & simple ... no matter what the CSRs are trained to tell you.

---

I don't keep things in the unsold list. They're relisted or sell similared, then deleted. I've had a couple items that were more than six months gone show up.

[siayan]

Have you tried to hit the sell similar and see if there was a quantity of 2 defaulted from a earlier listing?

[dtexley3]

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@siayan wrote:

Have you tried to hit the sell similar and see if there was a quantity of 2 defaulted from a earlier listing?

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The original listing from back in July had the quantity of 2.  One of them sold in August and since then I've watched the quantity when I relist (I double check any qty > 1 during relisting) and made sure it was set to 1.  This item was relisted on 10/17.  When it sold on 10/23 it shows in Seller Hub, Orders sold with 0 Available in the qty column.  If there are items left in inventory it will show that how many at the time of the sale.  

I know about the "feature" that will reset the qty when you use Sell Similar.  When I use Sell Similar, I'm even more careful about reviewing the qty's because eBay has that stupid process in place.  

[tyler@ebay]

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@dtexley3 wrote:

alan@ebay doug@ebay @Anonymous

Please review the history of item #182837887715  It was sold on 10/23/2017 and the seller hub Orders pages CLEARLY show 1 sold (0 Available).  The same item number sold AGAIN on 10/29 and again shows 1 sold (0 Available).

Pulling up the listing shows that it was listed on 10/17 before either sale.  The sales record clearly shows on both sales that there were 0 Available when the item sold. 

How the does this happen?  ONE item, ONE listing, TWO sales.

Now I get a defect for having to cancel the second sale?  If I deserve a defect for MY error I take it, but in this case we've been reporting these "phantom" relists for months, some have reported them for YEARS and it continues to happen.

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Hi @dtexley3 - it's odd that Seller Hub would tell you that you had 0 remaining on the 23rd if the same item number sold again on the 29th. That would indicate to me that it was listed with a quantity of 2 initially, which is why the item number stayed the same for both transactions. 

If you happen to have a screenshot from the 23rd when it showed quantity 0 remaining I'd be happy to pass this on to the Seller Hub team to let them know about the discrepency. 

When it comes to a cancellation defect, it's something that would be valid based on what you've described. If there was some sort of automatic relist and a second item number you could contact CS to see about an appeal, but what you've described doesn't sound like that.

[dtexley3]

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tyler@ebay wrote:

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@dtexley3 wrote:

alan@ebay doug@ebay @Anonymous

Please review the history of item #182837887715  It was sold on 10/23/2017 and the seller hub Orders pages CLEARLY show 1 sold (0 Available).  The same item number sold AGAIN on 10/29 and again shows 1 sold (0 Available).

Pulling up the listing shows that it was listed on 10/17 before either sale.  The sales record clearly shows on both sales that there were 0 Available when the item sold. 

How the does this happen?  ONE item, ONE listing, TWO sales.

Now I get a defect for having to cancel the second sale?  If I deserve a defect for MY error I take it, but in this case we've been reporting these "phantom" relists for months, some have reported them for YEARS and it continues to happen.

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Hi @dtexley3 - it's odd that Seller Hub would tell you that you had 0 remaining on the 23rd if the same item number sold again on the 29th. That would indicate to me that it was listed with a quantity of 2 initially, which is why the item number stayed the same for both transactions. 

If you happen to have a screenshot from the 23rd when it showed quantity 0 remaining I'd be happy to pass this on to the Seller Hub team to let them know about the discrepency. 

When it comes to a cancellation defect, it's something that would be valid based on what you've described. If there was some sort of automatic relist and a second item number you could contact CS to see about an appeal, but what you've described doesn't sound like that.

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Thanks, I was hoping that someone at eBay would be able to see what qty was when I listed it on the 17th of October.  I don't have many listings with multiples so I do them separately from the rest so I can make sure none of them are for items that I've sold 1 or more of the item.